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--></style></head><body lang="EN-CA" link="blue" vlink="purple"><div class="WordSection1"><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">What would help, and what has been done in other industries (think JD Power, Gartner… ok maybe not Gartner) is to have this data aggregated and available to view as a part of an industry report. </span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">So that you can look at Cheap-o-voip.com and say…. “The rates sure look good, but their PDD, completion, etc are dismal, I’ll pass”… That would quickly help separate the good from the bad and hopefully drive the industry overall to improve those key metrics. I would pay for that sort of report, just to avoid wasting time on duds. Or… I would be open to sharing data, either as summary data or sanitized CDRs to help drive that sort of database. </span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Now… if we could only agree on what the key metrics are... it seems that everyone has a different measuring stick. </span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Best Regards,</span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Ivan Kovacevic</span></p><p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Vice President, Client Services</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Star Telecom | <a href="http://www.startelecom.ca/">www.startelecom.ca</a> | SIP Based Services for Contact Centers </span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span></p><p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> VoiceOps [mailto:<a href="mailto:voiceops-bounces@voiceops.org">voiceops-bounces@voiceops.org</a>] <b>On Behalf Of </b>Pete E<br><b>Sent:</b> Tuesday, October 06, 2015 5:14 PM<br><b>To:</b> Peter Beckman <<a href="mailto:beckman@angryox.com">beckman@angryox.com</a>><br><b>Cc:</b> VoiceOps <<a href="mailto:voiceops@voiceops.org">voiceops@voiceops.org</a>><br><b>Subject:</b> Re: [VoiceOps] Lack of Quality Industry-wide</span></p><p class="MsoNormal"> </p><div><p class="MsoNormal">Ditto. We do the same, but it doesn't get us very far. We've recently fired two carriers for performance.</p></div><div><p class="MsoNormal"> </p><div><p class="MsoNormal">On Tue, Oct 6, 2015 at 12:34 PM, Peter Beckman <<a href="mailto:beckman@angryox.com" target="_blank">beckman@angryox.com</a>> wrote:</p><blockquote style="border:none;border-left:solid #cccccc 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in"><p class="MsoNormal" style="margin-bottom:12.0pt">That's a great story Anthony! It's similar to my issues. I already do this<br>for termination. DID and SMS issues are more difficult to manage. And the<br>issues you have with one carrier that drives you to mass port your DIDs<br>that you hope to escape start happening with your new carrier.<br><br>I wish carriers would have the same level of visibility in their service<br>and infrastructure as you seemed to have with Intellisight, and then fix<br>the problems proactively when they find them.<br><br> "What gets measured gets managed."<br><br>So true. So elusive in this business.<span style="color:#888888"><br><br><span class="hoenzb">Beckman</span></span><br><br><span class="im">On Tue, 6 Oct 2015, Anthony Orlando wrote:</span></p><blockquote style="border:none;border-left:solid #cccccc 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in"><p class="MsoNormal">You are correct Peter. It's a constant struggle. For years I used a<br>product from Empirix called Intelisight. It gave us the ability to<br>monitor carriers (and other managed objects) with defined sets of KPI's.<br> Once I saw a carrier have issues (PDD, quality, excessive 503's) I used<br>to call them and tell them they had a problem. Hours or days later they<br>would resolve. I got away from that practice and just routed around<br>them. Funny how they notice that. Once the issue was resolved I put<br>them in a penalty box and slowly added traffic. Once they realized I was<br>measuring their performance and there would be financial repercussions<br>it's amazing how the quality of their under lying carriers improved. My<br>carrier ticket count dropped by 25-30%.</p></blockquote><p class="MsoNormal"> </p><div><div><p class="MsoNormal">---------------------------------------------------------------------------<br>Peter Beckman Internet Guy<br><a href="mailto:beckman@angryox.com" target="_blank">beckman@angryox.com</a> <a href="http://www.angryox.com/" target="_blank">http://www.angryox.com/</a><br>---------------------------------------------------------------------------</p></div></div><p class="MsoNormal" style="margin-bottom:12.0pt"><br>_______________________________________________<br>VoiceOps mailing list<br><a href="mailto:VoiceOps@voiceops.org">VoiceOps@voiceops.org</a><br><a href="https://puck.nether.net/mailman/listinfo/voiceops" target="_blank">https://puck.nether.net/mailman/listinfo/voiceops</a></p></blockquote></div><p class="MsoNormal"> </p></div></div></body></html>