<html><body><div style="color:#000; background-color:#fff; font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif;font-size:16px"><div id="yui_3_16_0_1_1444057044363_42170">Just to be clear that was my OB traffic not my IB. That's a whole different ball game. </div><br> <div style="font-family: HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif; font-size: 16px;" id="yui_3_16_0_1_1444057044363_42169"> <div style="font-family: HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif; font-size: 16px;" id="yui_3_16_0_1_1444057044363_42168"> <div dir="ltr" id="yui_3_16_0_1_1444057044363_42167"> <hr size="1" id="yui_3_16_0_1_1444057044363_42166"> <font size="2" face="Arial" id="yui_3_16_0_1_1444057044363_42172"> <b><span style="font-weight:bold;">From:</span></b> Peter Beckman <beckman@angryox.com><br> <b><span style="font-weight: bold;">To:</span></b> Anthony Orlando <avorlando@yahoo.com> <br><b><span style="font-weight: bold;">Cc:</span></b> VoiceOps <voiceops@voiceops.org> <br> <b><span style="font-weight: bold;">Sent:</span></b> Tuesday, October 6, 2015 11:34 AM<br> <b><span style="font-weight: bold;">Subject:</span></b> Re: [VoiceOps] Lack of Quality Industry-wide<br> </font> </div> <div class="y_msg_container" id="yui_3_16_0_1_1444057044363_42173"><br>That's a great story Anthony! It's similar to my issues. I already do this<br clear="none">for termination. DID and SMS issues are more difficult to manage. And the<br clear="none">issues you have with one carrier that drives you to mass port your DIDs<br clear="none">that you hope to escape start happening with your new carrier.<br clear="none"><br clear="none">I wish carriers would have the same level of visibility in their service<br clear="none">and infrastructure as you seemed to have with Intellisight, and then fix<br clear="none">the problems proactively when they find them.<br clear="none"><br clear="none"> "What gets measured gets managed."<br clear="none"><br clear="none">So true. So elusive in this business.<br clear="none"><br clear="none">Beckman<br clear="none"><div class="qtdSeparateBR"><br><br></div><div class="yqt3406327080" id="yqtfd18081"><br clear="none">On Tue, 6 Oct 2015, Anthony Orlando wrote:<br clear="none"><br clear="none">> You are correct Peter. It's a constant struggle. For years I used a<br clear="none">> product from Empirix called Intelisight. It gave us the ability to<br clear="none">> monitor carriers (and other managed objects) with defined sets of KPI's.<br clear="none">> Once I saw a carrier have issues (PDD, quality, excessive 503's) I used<br clear="none">> to call them and tell them they had a problem. Hours or days later they<br clear="none">> would resolve. I got away from that practice and just routed around<br clear="none">> them. Funny how they notice that. Once the issue was resolved I put<br clear="none">> them in a penalty box and slowly added traffic. Once they realized I was<br clear="none">> measuring their performance and there would be financial repercussions<br clear="none">> it's amazing how the quality of their under lying carriers improved. My<br clear="none">> carrier ticket count dropped by 25-30%.<br clear="none"><br clear="none">---------------------------------------------------------------------------<br clear="none">Peter Beckman Internet Guy<br clear="none"><a shape="rect" ymailto="mailto:beckman@angryox.com" href="mailto:beckman@angryox.com">beckman@angryox.com</a> <a shape="rect" href="http://www.angryox.com/" target="_blank">http://www.angryox.com/</a><br clear="none">-------------------------------------------------------------------------</div><br><br></div> </div> </div> </div></body></html>