<span style="font-family: Arial, Helvetica, Sans-Serif; font-size: 12px"><div>Morning All,</div>
<div> </div>
<div>I would like to sincerely thank everyone that assisted me in getting my issue resolved.</div>
<div> </div>
<div>I can say the one method I had of testing this issue here locally is now fixed. I'll know more as I start to gain customer feedback.</div>
<div> </div>
<div>But seriously. You guys rock. Within an hour of my email going out. I had a handful of tickets with some of the biggest carriers opened on my behalf. Everyone I kindly asked to open a ticket was nothing less then extremely helpful and quick to go to bat for me. Thank you all, Again.</div>
<div> </div>
<div>I suspect the big issue here was most likely Level 3. With the scope of the issue and how many carriers I saw having trouble reaching me, It had to be a big player.</div>
<div><br />
Nick Olsen<br />
<span style="font-size: 10pt; font-family: arial,helvetica,sans-serif;">Network Operations</span>
<div>(855) FLSPEED x106<br />
<br />
<img alt="" height="56" src="http://www.flhsi.com/files/emaillogo.jpg" width="168" /></div>
</div>
<div> </div>
<hr align="center" size="2" width="100%" />
<div><span style="font-family: tahoma,arial,sans-serif; font-size: 10pt;"><b>From</b>: "Jared Geiger" <jared@compuwizz.net><br />
<b>Sent</b>: Friday, February 12, 2016 8:37 PM<br />
<b>To</b>: "VoiceOps" <voiceops@voiceops.org><br />
<b>Subject</b>: Re: [VoiceOps] Test Call Request</span>
<div> </div>
<div dir="ltr">O1 opened a ticket with the ULC also.
<div> </div>
<div>It wasn't working on Hypercube, Alcazar Conv, ANPI, or Bandwidth. Maybe if a couple get it fixed, everyone will be all fixed.</div>
</div>
<div class="gmail_extra">
<div class="gmail_quote">On Fri, Feb 12, 2016 at 4:12 PM, Paul Timmins <span dir="ltr"><<a href="mailto:paul@timmins.net" target="_blank">paul@timmins.net</a>></span> wrote:
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div bgcolor="#FFFFFF" text="#000000">
<div>Level 3 routed away from an "underlying carrier" and now i can call through just fine. They opened a ticket with the "underlying carrier" so hopefully that kicks this issue in the junk for you :D
<div>
<div class="h5"><br />
<br />
On 02/12/2016 05:33 PM, Rafael Possamai wrote:</div>
</div>
</div>
<div>
<div class="h5">
<blockquote type="cite">
<div dir="ltr">Called from 414-269-60xx via SIP Logic out of NYC.
<div> </div>
<div>The recording played right away, no problems here.</div>
<div class="gmail_extra">
<div class="gmail_quote">On Fri, Feb 12, 2016 at 1:42 PM, Nick Olsen <span dir="ltr"><<a href="mailto:nick@flhsi.com" target="_blank">nick@flhsi.com</a>></span> wrote:
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div><span style="font-family:Arial,Helvetica,Sans-Serif;font-size:12px">Greetings all,</span></div>
<div><span style="font-family:Arial,Helvetica,Sans-Serif;font-size:12px"> </span></div>
<div><span style="font-family:Arial,Helvetica,Sans-Serif;font-size:12px">I come to you today with a request.</span></div>
<div><span style="font-family:Arial,Helvetica,Sans-Serif;font-size:12px"> </span></div>
<div><span style="font-family:Arial,Helvetica,Sans-Serif;font-size:12px">We've been getting a lot of complaints from customers about their number not being able to be called. In our CDR, We show no record of the call attempt.</span></div>
<div><span style="font-family:Arial,Helvetica,Sans-Serif;font-size:12px"> </span></div>
<div><span style="font-family:Arial,Helvetica,Sans-Serif;font-size:12px">We get two general reports. 1. The call rings and rings (We never get the call). 2. The call plays back "Please wait while we contact the party you are calling" followed by never ending ringing. (We never get the call).</span></div>
<div><span style="font-family:Arial,Helvetica,Sans-Serif;font-size:12px"> </span></div>
<div><span style="font-family:Arial,Helvetica,Sans-Serif;font-size:12px">I was hoping I could get a few of you to call a test number of mine and report failures.</span></div>
<div><span style="font-family:Arial,Helvetica,Sans-Serif;font-size:12px"> </span></div>
<div><span style="font-family:Arial,Helvetica,Sans-Serif;font-size:12px">The number is <a href="tel:321-205-1234" target="_blank" value="+13212051234">321-205-1234</a>, It should immediately answer and play back our "You've reached Florida High Speed Internet" sound file. No DTMF options will work, Then it'll hang up.</span></div>
<div><span style="font-family:Arial,Helvetica,Sans-Serif;font-size:12px"> </span></div>
<div><span style="font-family:Arial,Helvetica,Sans-Serif;font-size:12px">If you could report back (on/offlist) with the outcome of the call. And the carrier you terminated the call to.</span></div>
<div><span style="font-family:Arial,Helvetica,Sans-Serif;font-size:12px"> </span></div>
<div><span style="font-family:Arial,Helvetica,Sans-Serif;font-size:12px">It would be greatly appreciated, Thanks!</span></div>
<div><br />
<span style="font-family:Arial,Helvetica,Sans-Serif;font-size:12px">Nick Olsen<br />
<span style="font-size:10pt;font-family:arial,helvetica,sans-serif">Network Operations</span> </span>
<div><span style="font-family:Arial,Helvetica,Sans-Serif;font-size:12px">(855) FLSPEED x106<br />
<br />
<img alt="" height="56" src="http://www.flhsi.com/files/emaillogo.jpg" width="168" /></span></div>
<span style="font-family:Arial,Helvetica,Sans-Serif;font-size:12px"> </span></div>
<br />
_______________________________________________<br />
VoiceOps mailing list<br />
<a href="mailto:VoiceOps@voiceops.org" target="_blank">VoiceOps@voiceops.org</a><br />
<a href="https://puck.nether.net/mailman/listinfo/voiceops" rel="noreferrer" target="_blank">https://puck.nether.net/mailman/listinfo/voiceops</a><br />
</blockquote>
</div>
</div>
</div>
<fieldset> </fieldset>
<pre>
_______________________________________________
VoiceOps mailing list
<a href="mailto:VoiceOps@voiceops.org" target="_blank">VoiceOps@voiceops.org</a>
<a href="https://puck.nether.net/mailman/listinfo/voiceops" target="_blank">https://puck.nether.net/mailman/listinfo/voiceops</a>
</pre>
</blockquote>
</div>
</div>
</div>
<br />
_______________________________________________<br />
VoiceOps mailing list<br />
<a href="mailto:VoiceOps@voiceops.org">VoiceOps@voiceops.org</a><br />
<a href="https://puck.nether.net/mailman/listinfo/voiceops" rel="noreferrer" target="_blank">https://puck.nether.net/mailman/listinfo/voiceops</a><br />
</blockquote>
</div>
</div>
</div></span>