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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D">The functionality of a park EFK is going to be dependent upon the way that your call control platform implements the park feature whe you dial the FAC. For example,
in Broadworks you are required to input the extension to park the call on. I think you can set the EFK to dial the extension automatically, but this would require one park and retrrieve EFK per park extension.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D">In Asterisk, when you park a call the system parks the call against the next available park orbit and announces the park position to the caller. Un fortunately,
it uses a globally defined list of park extensions which doesn’t allow for multi-tenancy.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D">I had the idea of creating an extension/user per customer in Broadworks, registering it as a SIP peer on a Asterisk box, and creating an application that would
mimick call parking without actually using the park application to get around the global park definition issue.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D">Another option on Broadworks would be to create a dedicated range of park users/extensions and use Automatic Call Hold/Retrieve and BLFs to create “park orbits”
and be able to monitor their status. I actually played with this solution and it was viable.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D">Rob<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> VoiceOps [mailto:voiceops-bounces@voiceops.org]
<b>On Behalf Of </b>Colton Conor<br>
<b>Sent:</b> Sunday, February 14, 2016 7:23 PM<br>
<b>To:</b> voiceops@voiceops.org<br>
<b>Subject:</b> [VoiceOps] Park Button on Polycom Phones<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Anyone know how to make an enhanced feature key (EFK) on Polycom VVX phones that lets you park a call on a line you are monitoring. Ideal condition would be to hit the park button on an active call, and then hit the line/blf you want to
park the call on. <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">The EFK's I have seen out there want you to manually enter the extension of where you would like to park the call. That is not ideal. <o:p></o:p></p>
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