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--></style></head><body lang="EN-CA" link="#0563C1" vlink="#954F72"><div class="WordSection1"><p class="MsoNormal"> </p><p class="MsoNormal">Troubleshooting an RLT issue for a client and would like to short-cut the usual Tier1, Tier2, Tier3 dance, since most of the low level techs don’t know RLT from a BLT (sandwich). </p><p class="MsoNormal"> </p><p class="MsoNormal">Thx. </p><p class="MsoNormal"> </p><p class="MsoNormal"><span style="color:#1f497d">Best Regards,</span><span style="mso-fareast-language:EN-CA"></span></p><p class="MsoNormal"><span style="color:#1f497d"> </span><span style="mso-fareast-language:EN-CA"></span></p><p class="MsoNormal"><span style="color:#1f497d">Ivan Kovacevic</span><span style="mso-fareast-language:EN-CA"></span></p><p class="MsoNormal"><span lang="EN-US" style="color:#1f497d">Vice President, Client Services</span><span style="mso-fareast-language:EN-CA"></span></p><p class="MsoNormal"><span style="color:#1f497d">Star Telecom | <a href="http://www.startelecom.ca/"><span style="color:blue">www.startelecom.ca</span></a> | SIP Based Services for Contact Centers </span><span style="mso-fareast-language:EN-CA"></span></p><p class="MsoNormal"> </p></div></body></html>