<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto"><div></div><div>Mmmmm BLT......</div><div><br>On May 6, 2016, at 10:39, Ivan Kovacevic <<a href="mailto:ivan.kovacevic@startelecom.ca">ivan.kovacevic@startelecom.ca</a>> wrote:<br><br></div><div><meta http-equiv="Content-Type" content="text/html; charset=us-ascii"><meta name="Generator" content="Microsoft Word 15 (filtered medium)"><style><!--
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--></style><div class="WordSection1"><p class="MsoNormal"> </p><p class="MsoNormal">Troubleshooting an RLT issue for a client and would like to short-cut the usual Tier1, Tier2, Tier3 dance, since most of the low level techs don’t know RLT from a BLT (sandwich). </p><p class="MsoNormal"> </p><p class="MsoNormal">Thx. </p><p class="MsoNormal"> </p><p class="MsoNormal"><span style="color:#1f497d">Best Regards,</span><span style="mso-fareast-language:EN-CA"></span></p><p class="MsoNormal"><span style="color:#1f497d"> </span><span style="mso-fareast-language:EN-CA"></span></p><p class="MsoNormal"><span style="color:#1f497d">Ivan Kovacevic</span><span style="mso-fareast-language:EN-CA"></span></p><p class="MsoNormal"><span lang="EN-US" style="color:#1f497d">Vice President, Client Services</span><span style="mso-fareast-language:EN-CA"></span></p><p class="MsoNormal"><span style="color:#1f497d">Star Telecom | <a href="http://www.startelecom.ca/"><span style="color:blue">www.startelecom.ca</span></a> | SIP Based Services for Contact Centers </span><span style="mso-fareast-language:EN-CA"></span></p><p class="MsoNormal"> </p></div>
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