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<p class="MsoNormal"><a name="_MailEndCompose"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#003055">Rich,<o:p></o:p></span></a></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#003055"><br>
Service should have restored within 10 minutes of your email. We had a portion of our network hammered with double the normal call attempts within a 10 minute period. We have mitigated the issue and services are back to normal now. Our NOC is in the process
of replying to tickets as I type this.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#003055"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#003055">I’m sorry for the disruption and I thank you for your business.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#003055"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#595959">John Hanna<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#595959">EVP & GM Vitelity<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#595959"><img width="228" height="59" style="width:2.375in;height:.6145in" id="Picture_x0020_4" src="cid:image003.png@01D1F25C.6D6EDC70"><o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#7F7F7F"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#003055"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> VoiceOps [mailto:voiceops-bounces@voiceops.org]
<b>On Behalf Of </b>Reinventing Rich<br>
<b>Sent:</b> Tuesday, August 9, 2016 3:26 PM<br>
<b>To:</b> voiceops@voiceops.org<br>
<b>Subject:</b> [VoiceOps] what is the deal with vitelity orig right now?<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Anyone having problems with inbound?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Anyone willing to shed some light on things our reps can't?<br clear="all">
<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">-- <o:p></o:p></p>
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<p class="MsoNormal">Cheers,<br>
Rich Breton<br>
<br>
Give a man a program, you will frustrate him for a day;Teach him how to program, you will frustrate him for a lifetime.<o:p></o:p></p>
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