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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">You could use Cisco’s Tropo voice APIs and script your own solution pretty easily. Wouldn’t have a pretty UI, but if it is for internal use it may work?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Rob<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> VoiceOps [mailto:voiceops-bounces@voiceops.org]
<b>On Behalf Of </b>Tony Zunt<br>
<b>Sent:</b> Sunday, August 14, 2016 9:05 AM<br>
<b>To:</b> David Wessell <david@ringfree.com>; VoiceOps (voiceops@voiceops.org) <voiceops@voiceops.org><br>
<b>Subject:</b> Re: [VoiceOps] Hunt Group "as a Service"<o:p></o:p></span></p>
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<p class="MsoNormal">We evaluated Hosted VoIP service from AT&T and it has that functionality, as would any of the hosted SMB service offerings based on Broadsoft or Cisco. HVS may be a decent option if you already use AT&T MPLS. Not sure if you'd consider
that an "in band" solution. We didn't select HVS however b/c management preferred a traditional ACD for our environment having 2000 agents. Looked like HVS could have supported it, I guess we'll never know.
<br>
<br>
Would the following satisfy your 'out-of-band' requirement?: If your requirements are modest, you could provide a SMB voice gateway (Cisco CME, SONUS SBC 1000-2000), terminate your DID(s) to it, register some SIP phones to it, and use the internal hunt group
functionality to distribute calls. Call Manager Express is mature & time-proven for this purpose with a small number of phones and would be my recommendation. Thanks
<o:p></o:p></p>
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<p class="MsoNormal">On Fri, Aug 12, 2016 at 10:19 AM David Wessell <<a href="mailto:david@ringfree.com">david@ringfree.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">We use <a href="http://pagerduty.com" target="_blank">pagerduty.com</a> for just this reason. It allows for tiered<br>
schedules and the user has to enter something into the phone to accept<br>
it. This way we don't accidentally have something go to someones<br>
voicemail and miss the notification.<br>
<br>
<br>
<br>
On Fri, Aug 12, 2016 at 10:12 AM, Tim Bray <<a href="mailto:tim@kooky.org" target="_blank">tim@kooky.org</a>> wrote:<br>
> On 11/08/16 17:26, Rafael Possamai wrote:<br>
>> Someone would call whatever DID is assigned, and the PBX would go down<br>
>> a list of numbers to call until someone picks up. My use case is to<br>
>> provide an on-call support line that does not rely on our internal<br>
>> infrastructure or existing phone system<br>
><br>
> Just be aware if you are calling mobiles and they divert to voice<br>
> mail. First out of signal mobile will go to voice mail, and no other<br>
> phone will ring.<br>
><br>
> If safety critical, most people have a `press 1` to accept the call. Or<br>
> some clever voicemail detection.<br>
><br>
> Tim<br>
><br>
><br>
> _______________________________________________<br>
> VoiceOps mailing list<br>
> <a href="mailto:VoiceOps@voiceops.org" target="_blank">VoiceOps@voiceops.org</a><br>
> <a href="https://puck.nether.net/mailman/listinfo/voiceops" target="_blank">https://puck.nether.net/mailman/listinfo/voiceops</a><br>
<br>
<br>
<br>
--<br>
<br>
<br>
David Wessell<br>
President, Ringfree Communications, Inc<br>
p: 828-575-0030 x101 a: 475 S Church St Hendersonville, NC 28792<br>
s: <a href="http://www.ringfree.com" target="_blank">www.ringfree.com</a> e: <a href="mailto:david@ringfree.com" target="_blank">
david@ringfree.com</a><br>
_______________________________________________<br>
VoiceOps mailing list<br>
<a href="mailto:VoiceOps@voiceops.org" target="_blank">VoiceOps@voiceops.org</a><br>
<a href="https://puck.nether.net/mailman/listinfo/voiceops" target="_blank">https://puck.nether.net/mailman/listinfo/voiceops</a><o:p></o:p></p>
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