<div dir="ltr">I'd look at <a href="http://telzio.com">telzio.com</a> for a use case like this. It's very simple to build and you don't have to purchase expensive seats. Pay for what you use. <div><br></div><div>ml</div></div><div class="gmail_extra"><br><div class="gmail_quote">On Mon, Aug 15, 2016 at 10:50 AM, Rob Dawson <span dir="ltr"><<a href="mailto:rdawson@force3.com" target="_blank">rdawson@force3.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">You could use Cisco’s Tropo voice APIs and script your own solution pretty easily. Wouldn’t have a pretty UI, but if it is for internal use it may work?<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Rob<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> VoiceOps [mailto:<a href="mailto:voiceops-bounces@voiceops.org" target="_blank">voiceops-bounces@<wbr>voiceops.org</a>]
<b>On Behalf Of </b>Tony Zunt<br>
<b>Sent:</b> Sunday, August 14, 2016 9:05 AM<br>
<b>To:</b> David Wessell <<a href="mailto:david@ringfree.com" target="_blank">david@ringfree.com</a>>; VoiceOps (<a href="mailto:voiceops@voiceops.org" target="_blank">voiceops@voiceops.org</a>) <<a href="mailto:voiceops@voiceops.org" target="_blank">voiceops@voiceops.org</a>><br>
<b>Subject:</b> Re: [VoiceOps] Hunt Group "as a Service"<u></u><u></u></span></p><div><div class="h5">
<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">We evaluated Hosted VoIP service from AT&T and it has that functionality, as would any of the hosted SMB service offerings based on Broadsoft or Cisco. HVS may be a decent option if you already use AT&T MPLS. Not sure if you'd consider
that an "in band" solution. We didn't select HVS however b/c management preferred a traditional ACD for our environment having 2000 agents. Looked like HVS could have supported it, I guess we'll never know.
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<br>
Would the following satisfy your 'out-of-band' requirement?: If your requirements are modest, you could provide a SMB voice gateway (Cisco CME, SONUS SBC 1000-2000), terminate your DID(s) to it, register some SIP phones to it, and use the internal hunt group
functionality to distribute calls. Call Manager Express is mature & time-proven for this purpose with a small number of phones and would be my recommendation. Thanks
<u></u><u></u></p>
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<p class="MsoNormal">On Fri, Aug 12, 2016 at 10:19 AM David Wessell <<a href="mailto:david@ringfree.com" target="_blank">david@ringfree.com</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal">We use <a href="http://pagerduty.com" target="_blank">pagerduty.com</a> for just this reason. It allows for tiered<br>
schedules and the user has to enter something into the phone to accept<br>
it. This way we don't accidentally have something go to someones<br>
voicemail and miss the notification.<br>
<br>
<br>
<br>
On Fri, Aug 12, 2016 at 10:12 AM, Tim Bray <<a href="mailto:tim@kooky.org" target="_blank">tim@kooky.org</a>> wrote:<br>
> On 11/08/16 17:26, Rafael Possamai wrote:<br>
>> Someone would call whatever DID is assigned, and the PBX would go down<br>
>> a list of numbers to call until someone picks up. My use case is to<br>
>> provide an on-call support line that does not rely on our internal<br>
>> infrastructure or existing phone system<br>
><br>
> Just be aware if you are calling mobiles and they divert to voice<br>
> mail. First out of signal mobile will go to voice mail, and no other<br>
> phone will ring.<br>
><br>
> If safety critical, most people have a `press 1` to accept the call. Or<br>
> some clever voicemail detection.<br>
><br>
> Tim<br>
><br>
><br>
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<br>
<br>
<br>
--<br>
<br>
<br>
David Wessell<br>
President, Ringfree Communications, Inc<br>
p: <a href="tel:828-575-0030%20x101" value="+18285750030" target="_blank">828-575-0030 x101</a> a: 475 S Church St Hendersonville, NC 28792<br>
s: <a href="http://www.ringfree.com" target="_blank">www.ringfree.com</a> e: <a href="mailto:david@ringfree.com" target="_blank">
david@ringfree.com</a><br>
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<br></blockquote></div><br><br clear="all"><div><br></div>-- <br><div class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr">Best - <br>Mike<div><span title="Call with Google Voice">617.501.6808</span></div><div><span style="font-size:12.8000001907349px">twitter/skype/gtalk - mlauricella</span><br></div><div><br></div></div></div></div></div>
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