<html><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8"><meta name="Generator" content="Microsoft Word 15 (filtered medium)"><style><!--
/* Font Definitions */
@font-face
{font-family:Wingdings;
panose-1:5 0 0 0 0 0 0 0 0 0;}
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:#954F72;
text-decoration:underline;}
p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph
{mso-style-priority:34;
margin-top:0cm;
margin-right:0cm;
margin-bottom:0cm;
margin-left:36.0pt;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
p.msonormal0, li.msonormal0, div.msonormal0
{mso-style-name:msonormal;
mso-margin-top-alt:auto;
margin-right:0cm;
mso-margin-bottom-alt:auto;
margin-left:0cm;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
span.EmailStyle18
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-family:"Calibri",sans-serif;
mso-fareast-language:EN-US;}
@page WordSection1
{size:612.0pt 792.0pt;
margin:72.0pt 72.0pt 72.0pt 72.0pt;}
div.WordSection1
{page:WordSection1;}
/* List Definitions */
@list l0
{mso-list-id:299651630;
mso-list-type:hybrid;
mso-list-template-ids:2019977396 -1625372284 269025283 269025285 269025281 269025283 269025285 269025281 269025283 269025285;}
@list l0:level1
{mso-level-start-at:0;
mso-level-number-format:bullet;
mso-level-text:-;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:"Calibri",sans-serif;
mso-fareast-font-family:Calibri;
mso-bidi-font-family:"Times New Roman";}
@list l0:level2
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:"Courier New";}
@list l0:level3
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:Wingdings;}
@list l0:level4
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:Symbol;}
@list l0:level5
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:"Courier New";}
@list l0:level6
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:Wingdings;}
@list l0:level7
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:Symbol;}
@list l0:level8
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:"Courier New";}
@list l0:level9
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:Wingdings;}
ol
{margin-bottom:0cm;}
ul
{margin-bottom:0cm;}
--></style></head><body lang="EN-CA" link="#0563C1" vlink="#954F72"><div class="WordSection1"><p class="MsoNormal"><a name="_MailEndCompose"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Two answers:</span></a></p><p class="MsoNormal"><span style="mso-bookmark:_MailEndCompose"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span></span></p><p class="MsoListParagraph" style="text-indent:-18.0pt;mso-list:l0 level1 lfo1"><span style="mso-bookmark:_MailEndCompose"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Should be $0</span></span></p><p class="MsoListParagraph" style="text-indent:-18.0pt;mso-list:l0 level1 lfo1"><span style="mso-bookmark:_MailEndCompose"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">But really, comes to the total cost of using the carrier. The race to the bottom has forced carriers to put a nominal price on everything that gets touched. Ultimately it’s the total cost of their services (MRCs, NRCs, usage, etc) that make or break your business case (unless you really want to go with the carrier and then the business case does not matter). </span></span></p><p class="MsoNormal"><span style="mso-bookmark:_MailEndCompose"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span></span></p><p class="MsoNormal"><span style="mso-bookmark:_MailEndCompose"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">And a suggestion: I would ask them to put a per-request maximum, since these types of things mostly get handled on per request basis. We have done this for port-ins… You pay X, unless we do a whole batch with same customer info, then it’s up to $y per request. So if you ever leave them, it won’t break the bank… and one-offs probably won’t break the bank either. </span></span></p><p class="MsoNormal"><span style="mso-bookmark:_MailEndCompose"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span></span></p><p class="MsoNormal"><span style="mso-bookmark:_MailEndCompose"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">My 2c. </span></span></p><p class="MsoNormal"><span style="mso-bookmark:_MailEndCompose"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span></span></p><p class="MsoNormal"><span style="mso-bookmark:_MailEndCompose"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Best Regards,</span></span><span style="mso-bookmark:_MailEndCompose"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"></span></span></p><p class="MsoNormal"><span style="mso-bookmark:_MailEndCompose"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span></span><span style="mso-bookmark:_MailEndCompose"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"></span></span></p><p class="MsoNormal"><span style="mso-bookmark:_MailEndCompose"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Ivan Kovacevic</span></span><span style="mso-bookmark:_MailEndCompose"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"></span></span></p><p class="MsoNormal"><span style="mso-bookmark:_MailEndCompose"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Vice President, Client Services</span></span><span style="mso-bookmark:_MailEndCompose"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"></span></span></p><p class="MsoNormal"><span style="mso-bookmark:_MailEndCompose"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Star Telecom | </span></span><a href="http://www.startelecom.ca/"><span style="mso-bookmark:_MailEndCompose"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:blue">www.startelecom.ca</span></span><span style="mso-bookmark:_MailEndCompose"></span></a><span style="mso-bookmark:_MailEndCompose"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> | SIP Based Services for Contact Centers | </span></span><a href="http://www.linkedin.com/company/star-telecom-www.startelecom.ca-?trk=top_nav_home"><span style="mso-bookmark:_MailEndCompose"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:blue">LinkedIn</span></span><span style="mso-bookmark:_MailEndCompose"></span></a><span style="mso-bookmark:_MailEndCompose"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"></span></span></p><p class="MsoNormal"><span style="mso-bookmark:_MailEndCompose"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span></span></p><p class="MsoNormal"><span style="mso-bookmark:_MailEndCompose"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span></span></p><span style="mso-bookmark:_MailEndCompose"></span><p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> VoiceOps [mailto:<a href="mailto:voiceops-bounces@voiceops.org">voiceops-bounces@voiceops.org</a>] <b>On Behalf Of </b>Richard Breton<br><b>Sent:</b> August 24, 2016 12:15 PM<br><b>To:</b> <a href="mailto:voiceops@voiceops.org">voiceops@voiceops.org</a><br><b>Subject:</b> [VoiceOps] what is a fair port out fee?</span></p><p class="MsoNormal"> </p><div><p class="MsoNormal">Im trying to negotiate a new orig carrier onboard and they have a 10 dollar port out fee.</p><div><p class="MsoNormal"> </p></div><div><p class="MsoNormal">This would be a pretty staggering figure if I had to port out my TN's due to quality or similar issues.</p></div><div><p class="MsoNormal"> </p></div><div><p class="MsoNormal">I'm not naming names, thats not cool but at the same time before I sign anything it looks like I'm seeing a lot of 1 - 3 dollar port out fees on websites</p></div><div><p class="MsoNormal"> </p></div><div><p class="MsoNormal">I really want to get this number pushed down but don't want to be unreasonable, I just can't sign something where a port out fee is that high.</p></div><div><p class="MsoNormal"> </p></div><div><p class="MsoNormal">Whats the norm out there? </p></div></div></div></body></html>