<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto"><div>Nice Nathan. You just jinxed yourself and them. :)<br><br>Sent from my iPhone</div><div><br>On Sep 8, 2016, at 6:55 PM, Nathan Anderson <<a href="mailto:nathana@fsr.com">nathana@fsr.com</a>> wrote:<br><br></div><blockquote type="cite"><div><meta http-equiv="Content-Type" content="text/html; charset=utf-8"><meta name="Generator" content="Microsoft Word 12 (filtered medium)"><style><!--
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</o:shapelayout></xml><![endif]--><div class="WordSection1"><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Though we had a rough time a few months back when they were under DDoS, and were nearly forced to jump ship as a result (see some of my own posts to this group earlier this year), VoIP Innovations has proven to be rock-solid ever since...it really seems like they managed to lick the problem, and in the process added a bunch of new protections and redundancy that *knock on wood* has made a huge difference. Although I have a couple of minor quibbles about some of their procedures, their ports department has always been responsive, and I have to say that I really appreciated how they went out of their way to make time and reach out to provide us with updates in the middle of the crisis; this was true with how they handled their customers broadly, but even more appreciated was the specific one-on-one communication and attention we got, even though we are a small fish.<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">-- Nathan<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p><div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> VoiceOps [<a href="mailto:voiceops-bounces@voiceops.org">mailto:voiceops-bounces@voiceops.org</a>] <b>On Behalf Of </b>Oren Yehezkely<br><b>Sent:</b> Thursday, September 08, 2016 4:30 PM<br><b>To:</b> <a href="mailto:voiceops@voiceops.org">voiceops@voiceops.org</a><br><b>Subject:</b> [VoiceOps] Vitleity alternatives<o:p></o:p></span></p></div><p class="MsoNormal"><o:p> </o:p></p><div><p class="MsoNormal">Hello,<o:p></o:p></p><div><p class="MsoNormal"><o:p> </o:p></p></div><div><p class="MsoNormal">We have been using Vitelity in the last two years, a few months after they were acquired by Onvoy.<o:p></o:p></p></div><div><p class="MsoNormal"><o:p> </o:p></p></div><div><p class="MsoNormal">In the last months we see a deterioration in the quality of their service. Port requests we submit take weeks to complete, when we ask for an update they try to sell us the expedited service for $75!!<o:p></o:p></p></div><div><p class="MsoNormal"><o:p> </o:p></p></div><div><p class="MsoNormal">It also seems that they have a big problem with staff as we see a big turnover with the people we deal with.<o:p></o:p></p></div><div><p class="MsoNormal"><o:p> </o:p></p></div><div><p class="MsoNormal">Their portal may have been the state of the art years ago, now it feels like it is from the middle ages.<o:p></o:p></p></div><div><p class="MsoNormal"><o:p> </o:p></p></div><div><p class="MsoNormal">Looks like Onvoy is busy spending money on acquisitions, but would not let them provide good customer service.<o:p></o:p></p></div><div><p class="MsoNormal"><o:p> </o:p></p></div><div><p class="MsoNormal">Would be happy to hear if you can recommend any alternatives.<o:p></o:p></p></div><div><p class="MsoNormal"><o:p> </o:p></p></div><div><p class="MsoNormal">Thanks!<o:p></o:p></p></div></div></div></div></blockquote><blockquote type="cite"><div><span>_______________________________________________</span><br><span>VoiceOps mailing list</span><br><span><a href="mailto:VoiceOps@voiceops.org">VoiceOps@voiceops.org</a></span><br><span><a href="https://puck.nether.net/mailman/listinfo/voiceops">https://puck.nether.net/mailman/listinfo/voiceops</a></span><br></div></blockquote></body></html>