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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Though we had a rough time a few months back when they were under DDoS, and were nearly forced to jump ship as a result (see some of my own posts to this group earlier this year), VoIP Innovations has proven to be rock-solid ever since...it really seems like they managed to lick the problem, and in the process added a bunch of new protections and redundancy that *knock on wood* has made a huge difference. Although I have a couple of minor quibbles about some of their procedures, their ports department has always been responsive, and I have to say that I really appreciated how they went out of their way to make time and reach out to provide us with updates in the middle of the crisis; this was true with how they handled their customers broadly, but even more appreciated was the specific one-on-one communication and attention we got, even though we are a small fish.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>-- Nathan<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> VoiceOps [mailto:voiceops-bounces@voiceops.org] <b>On Behalf Of </b>Oren Yehezkely<br><b>Sent:</b> Thursday, September 08, 2016 4:30 PM<br><b>To:</b> voiceops@voiceops.org<br><b>Subject:</b> [VoiceOps] Vitleity alternatives<o:p></o:p></span></p></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>Hello,<o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>We have been using Vitelity in the last two years, a few months after they were acquired by Onvoy.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>In the last months we see a deterioration in the quality of their service. Port requests we submit take weeks to complete, when we ask for an update they try to sell us the expedited service for $75!!<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>It also seems that they have a big problem with staff as we see a big turnover with the people we deal with.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Their portal may have been the state of the art years ago, now it feels like it is from the middle ages.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Looks like Onvoy is busy spending money on acquisitions, but would not let them provide good customer service.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Would be happy to hear if you can recommend any alternatives.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Thanks!<o:p></o:p></p></div></div></div></body></html>