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<p>we found opening a ticket as a sprint customer to be the fastest way to get anything resolved with mobile companies. We have gotten to the point of just having a mobile phone from every major provider for this purpose. We have seen some really obscure
issues like it will work from los angeles but not from san francisco, it becomes a real pain.</p>
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<p class="x_p1"><span class="x_s1" style="font-size:11pt">Carlos Alcantar</span></p>
<p class="x_p1"><span class="x_s1" style="font-size:11pt">Race Communications / Race Team Member </span></p>
<p class="x_p1"><span class="x_s1" style="font-size:11pt">1325 Howard Ave. #604, Burlingame, CA. 94010</span></p>
<p class="x_p2"><span class="x_s2" style="font-size:11pt">Phone: +1 415 376 3314 / <a href="mailto:carlos@race.com" id="LPNoLP"><span class="x_s3" style="font-size:11pt">carlos@race.com</span></a> / <a href="http://www.race.com/" id="LPNoLP"><span class="x_s3" style="font-size:11pt">http://www.race.com</span></a></span></p>
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<div id="x_divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" color="#000000" style="font-size:11pt"><b>From:</b> VoiceOps <voiceops-bounces@voiceops.org> on behalf of Joe Kowalski <joe.k@bendtel.com><br>
<b>Sent:</b> Tuesday, January 17, 2017 12:19:42 PM<br>
<b>To:</b> voiceops@voiceops.org<br>
<b>Subject:</b> [VoiceOps] Sprint Routing/Translations contact?</font>
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<div class="PlainText">We have a customer who has a number that their customers that are on Sprint
<br>
cell phones (and also other CDMA providers who are roaming on Sprint) can't <br>
call. They get a message "Message 12, Switch 2410" and a request to try again <br>
later. Other Sprint callers can reach other numbers on our network just fine. <br>
The calls to this number from Sprint callers never reach our switch.<br>
<br>
Our customer has asked their customers who are having this trouble to try to <br>
put tech support tickets in to see if they can get resolution that way. Does <br>
anyone know of any other contact or way to get a resolution to this?<br>
<br>
Thanks<br>
-- <br>
Joe Kowalski<br>
BendTel<br>
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