<div dir="ltr">Those are some excellent points, Ivan.  They do indeed transfer calls regularly between agents in various US cities, so I assume the foreign ones will also.  I'll have to ask.<div><br></div><div>The US agents are on MPLS to us, 2-3ms at most.</div><div><br></div><div>Also, my satellite phone seems to have around 700ms delay, which is quite challenging.  I should try synthesizing 250ms for them and let them try it.  Not sure how, but assume there's some open source out there to do it.</div><div><br></div><div><br></div></div><div class="gmail_extra"><br><div class="gmail_quote">On Wed, Mar 22, 2017 at 11:08 AM, Ivan Kovacevic <span dir="ltr"><<a href="mailto:ivan.kovacevic@startelecom.ca" target="_blank">ivan.kovacevic@startelecom.ca</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div lang="EN-CA" link="#0563C1" vlink="#954F72"><div class="m_5000554820658676621WordSection1"><p class="MsoNormal"><a name="m_5000554820658676621__MailEndCompose"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span></a></p><p class="MsoNormal"><span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">The reality is that you can’t get away from it. A private circuit may cut it by 10% and provide more stable Jitter… but that’s it. So your client and 500,000 other agents in the Philippines and India are in the same boat. </span></span></p><p class="MsoNormal"><span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span></span></p><p class="MsoNormal"><span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Where latency gets really nasty and there is some scope to optimize is on call transfers/conferences. Make sure there is never hairpinning through the off-shore call centre. Or that call transfers or conferences have to double up on the path. It will depend on where the media gateways for the solution reside and whether you have any optimization when multiple call legs are made through your service. </span></span></p><p class="MsoNormal"><span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span></span></p><p class="MsoNormal"><span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Not sure if this helps… </span></span></p><p class="MsoNormal"><span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span></span></p><p class="MsoNormal"><span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Best Regards,</span></span><span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"></span></span></p><p class="MsoNormal"><span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span></span><span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"></span></span></p><p class="MsoNormal"><span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Ivan Kovacevic</span></span><span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"></span></span></p><p class="MsoNormal"><span><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Vice President, Client Services</span></span><span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"></span></span></p><p class="MsoNormal"><span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Star Telecom | </span></span><a href="http://t.sidekickopen61.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XYg1qMvVnW3LjyBM63K6FlW63JXmj56dLPjf6TyZWx02?t=http%3A%2F%2Fwww.startelecom.ca%2F&si=6470560385859584&pi=36c7d4bb-13b1-426d-bf96-c8c2ff149bdd" target="_blank"><span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:blue">www.startelecom.ca</span></span><span></span></a><span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> | SIP Based Services for Contact Centers | </span></span><a href="http://t.sidekickopen61.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XYg1qMvVnW3LjyBM63K6FlW63JXmj56dLPjf6TyZWx02?t=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fstar-telecom-www-startelecom-ca-%3Ftrk%3Dbiz-companies-cym&si=6470560385859584&pi=36c7d4bb-13b1-426d-bf96-c8c2ff149bdd" target="_blank"><span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:blue">LinkedIn</span></span><span></span></a><span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"></span></span></p><p class="MsoNormal"><span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span></span></p><span></span><p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> VoiceOps [mailto:<a href="mailto:voiceops-bounces@voiceops.org" target="_blank">voiceops-bounces@<wbr>voiceops.org</a>] <b>On Behalf Of </b>Carlos Alvarez<br><b>Sent:</b> March 22, 2017 1:59 PM<span class=""><br><b>To:</b> <a href="mailto:voiceops@voiceops.org" target="_blank">voiceops@voiceops.org</a><br><b>Subject:</b> [VoiceOps] Maximum latency</span></span></p><p class="MsoNormal"> </p><div><p class="MsoNormal">One of our larger customers is about to launch a new call center in Malaysia.  The connection there is fast, the trace looks surprisingly clean and short, but latency is consistently at 239-245ms.  We've never knowingly had a connection over 130ms.  Does anyone have experiences, good or bad, with latency approaching a quarter second?  The jitter level seems fine, so I believe they'll just have a delay but decent call quality.</p><div><p class="MsoNormal"> </p></div></div><p class="MsoNormal"><img border="0" width="1" height="1" style="width:.0104in;height:.0104in" id="m_5000554820658676621_x0000_i1025" alt="http://t.sidekickopen61.com/e1t/o/5/f18dQhb0S7ks8dDMPbW2n0x6l2B9gXrN7sKj6v4LCS0Vf6xNj7dSCJWW64Jplz1pctGFW55kbNc1k1H6H0?si=6470560385859584&pi=36c7d4bb-13b1-426d-bf96-c8c2ff149bdd"></p></div></div>
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