<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:#954F72;
text-decoration:underline;}
p.msonormal0, li.msonormal0, div.msonormal0
{mso-style-name:msonormal;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
span.EmailStyle18
{mso-style-type:personal;
font-family:"Calibri",sans-serif;
color:windowtext;}
span.EmailStyle19
{mso-style-type:personal;
font-family:"Calibri",sans-serif;
color:windowtext;}
span.EmailStyle20
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="#0563C1" vlink="#954F72">
<div class="WordSection1">
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From what I could tell the subscriber did not need to be using the Name ID service… it occurred on any T-Mobile phone.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Also, it appears it overrides CNAM data.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Ivan Kovacevic [mailto:ivan.kovacevic@startelecom.ca]
<br>
<b>Sent:</b> Friday, March 24, 2017 4:02 PM<br>
<b>To:</b> Adolfo Celis <acelis@Goodeco.com>; Carlos Alvarez <caalvarez@gmail.com>; voiceops@voiceops.org<br>
<b>Subject:</b> RE: [VoiceOps] Sending CNAM to T-Mobile<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><a name="_MailEndCompose"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Interesting – does it require users to have the Name ID service?
</span></a><span style="mso-bookmark:_MailEndCompose"><span lang="EN-CA"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailEndCompose"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span></span><span style="mso-bookmark:_MailEndCompose"><span lang="EN-CA"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailEndCompose"></span><a href="http://t.sidekickopen61.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XYg1qMvVnW3LjyBM63K6FlW63JXmj56dLPjf6TyZWx02?t=https%3A%2F%2Fwww.t-mobile.com%2Fshop%2Faddons%2FServices%2FInformation.aspx%3FPAsset%3DCallerNameDisplay%26tp%3DSvc_Tab_CallerNameDisplay%26AID%3D%26PID&si=6470560385859584&pi=9789f4e7-d60c-4830-8ad7-dfb779506515"><span style="mso-bookmark:_MailEndCompose"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif">https://www.t-mobile.com/shop/addons/Services/Information.aspx?PAsset=CallerNameDisplay&tp=Svc_Tab_CallerNameDisplay&AID=&PID</span></span><span style="mso-bookmark:_MailEndCompose"></span></a><span style="mso-bookmark:_MailEndCompose"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif">=</span></span><span style="mso-bookmark:_MailEndCompose"><span lang="EN-CA"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailEndCompose"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span></span><span style="mso-bookmark:_MailEndCompose"><span lang="EN-CA"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailEndCompose"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Theoretically it should not, since they are not doing a CNAM dip and it isn’t costing them anything.
</span></span><span style="mso-bookmark:_MailEndCompose"><span lang="EN-CA"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailEndCompose"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span></span><span style="mso-bookmark:_MailEndCompose"><span lang="EN-CA"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailEndCompose"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif">The second question is whether it augments or overrides CNAM data.
</span></span><span style="mso-bookmark:_MailEndCompose"><span lang="EN-CA"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailEndCompose"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span></span><span style="mso-bookmark:_MailEndCompose"><span lang="EN-CA"><o:p></o:p></span></span></p>
<div>
<p class="MsoNormal"><span style="mso-bookmark:_MailEndCompose"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Best Regards,</span></span><span style="mso-bookmark:_MailEndCompose"><span lang="EN-CA"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailEndCompose"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span></span><span style="mso-bookmark:_MailEndCompose"><span lang="EN-CA"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailEndCompose"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Ivan Kovacevic</span></span><span style="mso-bookmark:_MailEndCompose"><span lang="EN-CA"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailEndCompose"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Vice President, Client Services</span></span><span style="mso-bookmark:_MailEndCompose"><span lang="EN-CA"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailEndCompose"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Star Telecom |
</span></span><span style="mso-bookmark:_MailEndCompose"></span><a href="http://t.sidekickopen61.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XYg1qMvVnW3LjyBM63K6FlW63JXmj56dLPjf6TyZWx02?t=http%3A%2F%2Fwww.startelecom.ca%2F&si=6470560385859584&pi=9789f4e7-d60c-4830-8ad7-dfb779506515"><span style="mso-bookmark:_MailEndCompose"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:blue">www.startelecom.ca</span></span><span style="mso-bookmark:_MailEndCompose"></span></a><span style="mso-bookmark:_MailEndCompose"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">
| SIP Based Services for Contact Centers | </span></span><span style="mso-bookmark:_MailEndCompose"></span><a href="http://t.sidekickopen61.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XYg1qMvVnW3LjyBM63K6FlW63JXmj56dLPjf6TyZWx02?t=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fstar-telecom-www-startelecom-ca-%3Ftrk%3Dbiz-companies-cym&si=6470560385859584&pi=9789f4e7-d60c-4830-8ad7-dfb779506515"><span style="mso-bookmark:_MailEndCompose"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:blue">LinkedIn</span></span><span style="mso-bookmark:_MailEndCompose"></span></a><span style="mso-bookmark:_MailEndCompose"><span lang="EN-CA"><o:p></o:p></span></span></p>
</div>
<p class="MsoNormal"><span style="mso-bookmark:_MailEndCompose"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span></span><span style="mso-bookmark:_MailEndCompose"><span lang="EN-CA"><o:p></o:p></span></span></p>
<span style="mso-bookmark:_MailEndCompose"></span>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> VoiceOps [mailto:<a href="mailto:voiceops-bounces@voiceops.org">voiceops-bounces@voiceops.org</a>]
<b>On Behalf Of </b>Adolfo Celis<br>
<b>Sent:</b> March 24, 2017 4:53 PM<br>
<b>To:</b> Carlos Alvarez <<a href="mailto:caalvarez@gmail.com">caalvarez@gmail.com</a>>;
<a href="mailto:voiceops@voiceops.org">voiceops@voiceops.org</a><br>
<b>Subject:</b> Re: [VoiceOps] Sending CNAM to T-Mobile</span><span lang="EN-CA"><o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-CA"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Yes… T-Mobile made some sort of change on how they handle CID last month…
</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><a href="https://www.reddit.com/r/VOIP/comments/5vv0kj/tmobile_now_showing_dynamic_caller_id_name_cnam/?st=j0oatutf&sh=935d2a70">https://www.reddit.com/r/VOIP/comments/5vv0kj/tmobile_now_showing_dynamic_caller_id_name_cnam/?st=j0oatutf&sh=935d2a70</a>
</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> VoiceOps [<a href="mailto:voiceops-bounces@voiceops.org">mailto:voiceops-bounces@voiceops.org</a>]
<b>On Behalf Of </b>Carlos Alvarez<br>
<b>Sent:</b> Friday, March 24, 2017 3:44 PM<br>
<b>To:</b> <a href="mailto:voiceops@voiceops.org">voiceops@voiceops.org</a><br>
<b>Subject:</b> [VoiceOps] Sending CNAM to T-Mobile</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="MsoNormal"> <span lang="EN-CA"><o:p></o:p></span></p>
<div>
<p class="MsoNormal">One of our customers is claiming that when they call their T-Mobile cell phones, the CLID is correct, but they get CNAM such as "Reception1" and "Lab2". Those are the internal names of the phones. This seems impossible.<span lang="EN-CA"><o:p></o:p></span></p>
<div>
<p class="MsoNormal"> <span lang="EN-CA"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal">Anyone heard of this being possible?<span lang="EN-CA"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"> <span lang="EN-CA"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal">The calls were sent via Onvoy.<span lang="EN-CA"><o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal">***** Confidentiality Notification***** Privileged/Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not
copy or deliver this message to anyone. In such case, you should destroy this message and kindly notify the sender by reply email. Opinions, conclusions and other information in this message that do not relate to the official business of Goode Technology Group
shall be understood as neither given nor endorsed by GTG. <span lang="EN-CA"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA"><img border="0" width="1" height="1" style="width:.0104in;height:.0104in" id="_x0000_i1025" src="http://t.sidekickopen61.com/e1t/o/5/f18dQhb0S7ks8dDMPbW2n0x6l2B9gXrN7sKj6v4LCS0Vf6xNj7dSCJWW64Jplz1pctGFW55kbNc1k1H6H0?si=6470560385859584&pi=9789f4e7-d60c-4830-8ad7-dfb779506515" alt="http://t.sidekickopen61.com/e1t/o/5/f18dQhb0S7ks8dDMPbW2n0x6l2B9gXrN7sKj6v4LCS0Vf6xNj7dSCJWW64Jplz1pctGFW55kbNc1k1H6H0?si=6470560385859584&pi=9789f4e7-d60c-4830-8ad7-dfb779506515"><o:p></o:p></span></p>
</div>
</body>
</html>