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<p>Cannot agree too much on the stability with the different
mergers. We just got out of a year of pain here. The billing side
was just plain craziness and it took around a year to get it
almost right ( still some small errors from time to time )... Slow
and painful...<br>
<br>
Regarding quality now, it's all good.</p>
<p>For the human side, they have some very good people working there
with whom it's a pleasure to exchange with.</p>
<p>Regarding their API, it's also correct and pretty complete
although the async part can be a bit disturbing coming from the
competitors offers...<br>
<br>
If you want a more detailed feedback, do not hesitate to ask in
private, but the tl/dr is positive.<br>
</p>
<div class="moz-cite-prefix">On 04/19/2017 04:51 PM, Carlos Alvarez
wrote:<br>
</div>
<blockquote
cite="mid:CAEu0Vi0a3qHEqQ_zwwhAOK9oE7xeEKEPXjGWeb_nZb24AbF9Qw@mail.gmail.com"
type="cite">
<div dir="ltr">We've used Onvoy as a primary for many years. The
service itself is outstanding, and I can't think of any issues
they caused other than minor things like a CNAM mismatch or
other minor things. NOC support is also excellent and fast,
with very good prioritization of issues. As they have acquired
others, and with the Intelliquent merger, things have been
stable. We see new rate centers and are happy.
<div><br>
</div>
<div>The Onvoy ordering portal... UGH. That's the most
horrifying piece of crap on the planet. I had to write our
own internal docs for our people to be able to use it. There
is absolutely nothing intuitive about it, ever. We don't
process a whole lot of ports and orders, so our port/order
person has to use our how-to every time (weekly maybe). It's
just that bad. They've blown us off on giving us API access
for years. There's always a new API soon, or we'll talk soon,
etc... Our original sales rep is gone, and our new one has
yet to respond to one e-mail I have sent him.</div>
<div><br>
</div>
<div>We're playing with thinQ right now. Prices are pretty
competitive, and the portal is excellent. My sales contact,
who I've known for years, is responsive, friendly, and
helpful. Interop went well and I've enjoyed working with
everyone I've talked to. In fact today I've spent the day
beating their portal, doing orders and ports, etc. Totally
happy with the experience.</div>
<div><br>
</div>
<div>We will soon have a rating/LCR/etc system in place (CSRP)
and that will give us more visibility into how prices compare
at the micro level. But just glancing, thinQ seems to compete
OK with Onvoy on prices (although Onvoy is one of their top
ULCs).</div>
<div><br>
</div>
<div><br>
</div>
</div>
<div class="gmail_extra"><br>
<div class="gmail_quote">On Wed, Apr 19, 2017 at 4:42 PM, Brad
Anouar <span dir="ltr"><<a moz-do-not-send="true"
href="mailto:brad.anouar@masergy.com" target="_blank">brad.anouar@masergy.com</a>></span>
wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0
.8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="ltr">Hi All,
<div><br>
</div>
<div>Do any of the group members use (used) Inteliquent
for termination/origination? If so, your feedback would
be appreciated. Feel free to contact me directly.</div>
<div><br>
</div>
<div>Thank you,<span class="HOEnZb"><font color="#888888"><br
clear="all">
<div><br>
</div>
-- <br>
<div class="m_4584405504873297511gmail_signature"
data-smartmail="gmail_signature">
<div dir="ltr">
<p><span
style="color:rgb(34,34,34);font-family:arial,sans-serif;font-size:13px;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255)"></span></p>
<div
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<div dir="ltr"><font><font>
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style="color:rgb(34,34,34);font-family:arial,sans-serif;font-size:13px"><b
style="color:rgb(136,136,136)"><span
style="font-size:10pt;font-family:Verdana,sans-serif">Brad Anouar</span><br>
<i><span
style="font-size:8pt;font-family:Verdana,sans-serif;color:rgb(115,153,176)">Director
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style="font-size:8pt;font-family:Verdana,sans-serif">Email </span></b><u
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style="color:rgb(17,85,204)"
target="_blank">www.m</a></b></span><span
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