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--></style></head><body bgcolor=white lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Indeed Anthony. Apologies, if I fail to restraint myself from chipping in here…. ;)<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>As long as there is something to correlate on (even as far down as SDP) [which there always is] Palladion/EOM/Oracle Communications Operations Monitor has always supported the functionality to tweak what we call the Call Merging Algorithm to ensure all legs of any call flow are correlated into one view/message flow/ladder diagram. Since we introduced the product to North America in 2008, we’ve never been defeated on this.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>The downside is, yes, it’s a commercial product. However, at the end of the day, if the objective is productivity and ROI, may the commercial product be right for the business?<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Thanks for the opportunity to comment </span><span style='font-size:11.0pt;font-family:"Apple Color Emoji"'>☺</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>best regards<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Richard <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p> </o:p></span></p><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal style='margin-left:.5in'><b><span style='color:black'>From: </span></b><span style='color:black'>VoiceOps <voiceops-bounces@voiceops.org> on behalf of Anthony Orlando via VoiceOps <voiceops@voiceops.org><br><b>Reply-To: </b>Anthony Orlando <avorlando@yahoo.com><br><b>Date: </b>Monday, January 22, 2018 at 6:25 PM<br><b>To: </b>"Zilk, David" <David.Zilk@cdk.com><br><b>Cc: </b>"voiceops@voiceops.org" <voiceops@voiceops.org><br><b>Subject: </b>Re: [VoiceOps] Broadworks / Merging calls with Voipmon<o:p></o:p></span></p></div><div><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt'><o:p> </o:p></span></p></div><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:12.0pt;margin-left:.5in'>Sounds like a crappy way of correlating a call especially if u have several b2bua’s. Several commercial products out there that have multiple ways of correlating a call. <o:p></o:p></p><div id=AppleMailSignature><p class=MsoNormal style='margin-left:.5in'>Sent from my iPhone<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:12.0pt;margin-left:.5in'><br>On Jan 22, 2018, at 4:10 PM, Zilk, David <<a href="mailto:David.Zilk@cdk.com">David.Zilk@cdk.com</a>> wrote:<o:p></o:p></p></div><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><div><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>If you click on the ‘Merge’ dropdown while displaying the Legs by Header, you can select ‘SIP History’ to display the SIP Ladder diagram of all the legs together.</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>David</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><a name="_MailEndCompose"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> </span></a><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> VoiceOps [<a href="mailto:voiceops-bounces@voiceops.org">mailto:voiceops-bounces@voiceops.org</a>] <b>On Behalf Of </b>Matthew Beckwell<br><b>Sent:</b> Monday, January 22, 2018 1:02 PM<br><b>To:</b> <a href="mailto:voiceops@voiceops.org">voiceops@voiceops.org</a><br><b>Subject:</b> Re: [VoiceOps] Broadworks / Merging calls with Voipmon</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'> <o:p></o:p></p><div><p class=MsoNormal style='margin-left:.5in'>Hi Matt,<o:p></o:p></p><div><p class=MsoNormal style='margin-left:.5in'>Here's what I've done to get close to what you're looking for...<o:p></o:p></p></div><div><p class=MsoNormal style='margin-left:.5in'> <o:p></o:p></p></div><div><p class=MsoNormal style='margin-left:.5in'>In the BroadWorks Application Server, set these parameters:<o:p></o:p></p></div><div><p class=MsoNormal style='margin-left:.5in'> <o:p></o:p></p></div><blockquote style='margin-left:30.0pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt'><div><div><div><p class=MsoNormal style='margin-left:.5in'><span style='font-family:"Courier New",serif'>AS_CLI/Interface/SIP></span><o:p></o:p></p></div></div></div><div><div><div><p class=MsoNormal style='margin-left:.5in'><b><span style='font-family:"Courier New",serif'>sendCallCorrelationIDAccess = true</span></b><o:p></o:p></p></div></div></div><div><div><div><p class=MsoNormal style='margin-left:.5in'><b><span style='font-family:"Courier New",serif'>sendCallCorrelationIDNetwork = true</span></b><o:p></o:p></p></div></div></div></blockquote><div><div><div><p class=MsoNormal style='margin-left:.5in'> <o:p></o:p></p></div><div><p class=MsoNormal style='margin-left:.5in'> <o:p></o:p></p></div><div><p class=MsoNormal style='margin-left:.5in'>Once you do that, you'll see BroadWorks start to add a header for "related" calls. They will have have a common correlation header (but different call-id) like this:<o:p></o:p></p></div><div><p class=MsoNormal style='margin-left:.5in'> <o:p></o:p></p></div></div></div><blockquote style='margin-left:30.0pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt'><div><div><div><p class=MsoNormal style='margin-left:.5in'><b><span style='font-family:"Courier New",serif'>X-BroadWorks-Correlation-Info:1126786:1</span></b><o:p></o:p></p></div></div></div></blockquote><div><div><div><p class=MsoNormal style='margin-left:.5in'> <o:p></o:p></p></div><div><p class=MsoNormal style='margin-left:.5in'> <o:p></o:p></p></div><div><p class=MsoNormal style='margin-left:.5in'>Then, in <span style='font-family:"Courier New",serif'>voipmonitor.conf </span>you can set this parameter in the sniffer configuration to keep track of that header's value in the database:<o:p></o:p></p></div><div><p class=MsoNormal style='margin-left:.5in'> <o:p></o:p></p></div></div></div><blockquote style='margin-left:30.0pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt'><div><div><div><p class=MsoNormal style='margin-left:.5in'><b><span style='font-family:"Courier New",serif'>matchheader = X-BroadWorks-Correlation-Info</span></b><o:p></o:p></p></div></div></div></blockquote><div><div><div><div><div><div><p class=MsoNormal style='margin-left:.5in'> <o:p></o:p></p></div><div><p class=MsoNormal style='margin-left:.5in'> <o:p></o:p></p></div><div><p class=MsoNormal style='margin-left:.5in'>VoIPmonitor won't merge them into a single SIP Diagram (at least not that I've found)-- but you should start to see the "related" call legs (with different Call-ID's but the same X-BroadWorks-Correlation-Info header) show up in the "Legs by header" tab when you're looking at a call's details in the VoIPmonitor GUI.<o:p></o:p></p></div><div><p class=MsoNormal style='margin-left:.5in'> <o:p></o:p></p></div><div><p class=MsoNormal style='margin-left:.5in'>~Matthew<o:p></o:p></p></div><div><p class=MsoNormal style='margin-left:.5in'> <o:p></o:p></p></div><div><p class=MsoNormal style='margin-left:.5in'> <o:p></o:p></p></div><div><p class=MsoNormal style='margin-left:.5in'> <o:p></o:p></p></div><div><p class=MsoNormal style='margin-left:.5in'> <o:p></o:p></p></div></div></div></div><p class=MsoNormal style='margin-left:.5in'> <o:p></o:p></p><div><p class=MsoNormal style='margin-left:.5in'>On Mon, Jan 22, 2018 at 2:36 PM, Matthew Crocker <<a href="mailto:matthew@corp.crocker.com" target="_blank">matthew@corp.crocker.com</a>> wrote:<o:p></o:p></p><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt'><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.5in'><span style='font-size:11.0pt'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.5in'><span style='font-size:11.0pt'>Hello,</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.5in'><span style='font-size:11.0pt'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.5in'><span style='font-size:11.0pt'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.5in'><span style='font-size:11.0pt'>We currently have Broadworks/AcmePacket handling calls to/from customers. We have a couple VoipMon sensors running watching all traffic inside/outside our SBC. Currently calls are presented in VoipMon as two different calls (PSTN -> Broadworks & Broadworks -> Polycom) or (Polycom -> Broadworks & Broadworks -> PSTN). The Call-id on each call is different, Broadworks generates a new SIP Dialog for the call. If the customer has a hunt group there could be several INVITEs going out to multiple phones, all with different Call-Id. Does anyone know of a way to get VoipMon to merge the calls into a single CDR/SIP Diagram? Is there a way to configure Broadworks to embed the original Call-Id in the new INVITE (Parent-Call-Id Header)?</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.5in'><span style='font-size:11.0pt'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.5in'><span style='font-size:11.0pt'>I’m running R20sp1</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.5in'><span style='font-size:11.0pt'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.5in'><span style='font-size:11.0pt'>Thanks</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.5in'><span style='font-size:11.0pt'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.5in'>-Matt <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.5in'><span style='color:#888888'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.5in'><span style='color:#888888'>-- </span><o:p></o:p></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.5in'><span style='color:#888888'>Matthew Crocker</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.5in'><span style='color:#888888'>Crocker Communications, Inc.</span><o:p></o:p></p></div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.5in'><span style='color:#888888'>President</span><o:p></o:p></p></div></div><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:12.0pt;margin-left:.5in'><br>_______________________________________________<br>VoiceOps mailing list<br><a href="mailto:VoiceOps@voiceops.org">VoiceOps@voiceops.org</a><br><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_voiceops&d=DwMFaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=VcRLyVxkyGds34uxiPM944HQvaWq-nynyZXfNpSfhOs&m=DPywImXDofS37q3FK-CGpyiEaDc6gi0BFORMDbPZPRg&s=9CuOLGl9u8cnWJw9-dABvCLAolSSIQUnP2QC3mnjiDk&e=" target="_blank">https://puck.nether.net/mailman/listinfo/voiceops</a><o:p></o:p></p></blockquote></div><p class=MsoNormal style='margin-left:.5in'> <o:p></o:p></p></div></div></div><div class=MsoNormal align=center style='margin-left:.5in;text-align:center'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><hr size=2 width="100%" align=center></span></div><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. 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If you have received this communication in error, notify the sender immediately by return email and delete the message and any attachments from your system.<o:p></o:p></span></p></div></blockquote><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><div><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>_______________________________________________<br>VoiceOps mailing list<br><a href="mailto:VoiceOps@voiceops.org">VoiceOps@voiceops.org</a><br><a href="https://puck.nether.net/mailman/listinfo/voiceops">https://puck.nether.net/mailman/listinfo/voiceops</a><o:p></o:p></span></p></div></blockquote><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>_______________________________________________ VoiceOps mailing list VoiceOps@voiceops.org https://puck.nether.net/mailman/listinfo/voiceops <o:p></o:p></span></p></div></body></html>