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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Well, would you look at that. The 183 Session Progress from Broadworks -> Polycom has the header. VoipMon should be merging them together. I’ll dig deeper but I think it
is an issue with the voipmon config at this point.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Thanks for the help
</span><span style="font-size:11.0pt;font-family:"Apple Color Emoji"">☺</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal">-Matt <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">-- <o:p></o:p></p>
<div>
<p class="MsoNormal">Matthew Crocker<o:p></o:p></p>
<p class="MsoNormal">Crocker Communications, Inc.<o:p></o:p></p>
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<p class="MsoNormal">President<span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="color:black">From: </span></b><span style="color:black">"Zilk, David" <David.Zilk@cdk.com><br>
<b>Date: </b>Monday, January 22, 2018 at 4:21 PM<br>
<b>To: </b>Matthew Crocker <matthew@corp.crocker.com>, Matthew Beckwell <matthewb@aitech.net>, "voiceops@voiceops.org" <voiceops@voiceops.org><br>
<b>Subject: </b>RE: [VoiceOps] Broadworks / Merging calls with Voipmon<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">In my experience the leg gets identified by the correlation ID that broadworks adds to the responses associated with the original INVITE. VoIPmonitor will use
that to complete the correlation.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Matthew Crocker [mailto:matthew@corp.crocker.com]
<br>
<b>Sent:</b> Monday, January 22, 2018 1:19 PM<br>
<b>To:</b> Zilk, David <David.Zilk@cdk.com>; Matthew Beckwell <matthewb@aitech.net>; voiceops@voiceops.org<br>
<b>Subject:</b> Re: [VoiceOps] Broadworks / Merging calls with Voipmon</span><o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Thanks David,</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span><o:p></o:p></p>
<pre style="background:white"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">The Broadworks Correlation Id is enabled but the original INVITE from the end-user (Polycom) doesn’t have it so voipmon isn’t picking it up (which make sense). I was hoping there was a way for Broadworks to pull something out of the original invite for tracking.</span><o:p></o:p></pre>
<pre style="background:white"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span><o:p></o:p></pre>
<pre style="background:white"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Selecting both calls in voipmon and merging works, just doesn’t merge auto-magically</span><o:p></o:p></pre>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span><o:p></o:p></p>
<div>
<p class="MsoNormal">-Matt <o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">-- <o:p></o:p></p>
<div>
<p class="MsoNormal">Matthew Crocker<o:p></o:p></p>
<p class="MsoNormal">Crocker Communications, Inc.<o:p></o:p></p>
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<p class="MsoNormal">President<o:p></o:p></p>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="color:black">From: </span></b><span style="color:black">VoiceOps <<a href="mailto:voiceops-bounces@voiceops.org">voiceops-bounces@voiceops.org</a>> on behalf of "Zilk, David" <<a href="mailto:David.Zilk@cdk.com">David.Zilk@cdk.com</a>><br>
<b>Date: </b>Monday, January 22, 2018 at 4:11 PM<br>
<b>To: </b>Matthew Beckwell <<a href="mailto:matthewb@aitech.net">matthewb@aitech.net</a>>, "<a href="mailto:voiceops@voiceops.org">voiceops@voiceops.org</a>" <<a href="mailto:voiceops@voiceops.org">voiceops@voiceops.org</a>><br>
<b>Subject: </b>Re: [VoiceOps] Broadworks / Merging calls with Voipmon</span><o:p></o:p></p>
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<div>
<p class="MsoNormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
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<p class="MsoNormal"><a name="_MailOriginalBody"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">If you click on the ‘Merge’ dropdown while displaying the Legs by Header, you can select ‘SIP History’ to display the SIP Ladder diagram
of all the legs together.</span><o:p></o:p></a></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">David</span><o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b></span><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">
VoiceOps [</span></span><a href="mailto:voiceops-bounces@voiceops.org"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">mailto:voiceops-bounces@voiceops.org</span></span><span style="mso-bookmark:_MailOriginalBody"></span></a><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">]
<b>On Behalf Of </b>Matthew Beckwell<br>
<b>Sent:</b> Monday, January 22, 2018 1:02 PM<br>
<b>To:</b> </span></span><a href="mailto:voiceops@voiceops.org"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">voiceops@voiceops.org</span></span><span style="mso-bookmark:_MailOriginalBody"></span></a><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><br>
<b>Subject:</b> Re: [VoiceOps] Broadworks / Merging calls with Voipmon</span><o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody">Hi Matt,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody">Here's what I've done to get close to what you're looking for...<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody">In the BroadWorks Application Server, set these parameters:<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="font-family:"Courier New"">AS_CLI/Interface/SIP></span><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><b><span style="font-family:"Courier New"">sendCallCorrelationIDAccess = true</span></b><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><b><span style="font-family:"Courier New"">sendCallCorrelationIDNetwork = true</span></b><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody">Once you do that, you'll see BroadWorks start to add a header for "related" calls. They will have have a common correlation header (but different call-id) like this:<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><b><span style="font-family:"Courier New"">X-BroadWorks-Correlation-Info:1126786:1</span></b><o:p></o:p></span></p>
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<div>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody">Then, in </span>
<span style="mso-bookmark:_MailOriginalBody"><span style="font-family:"Courier New"">voipmonitor.conf </span>you can set this parameter in the sniffer configuration to keep track of that header's value in the database:<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><b><span style="font-family:"Courier New"">matchheader = X-BroadWorks-Correlation-Info</span></b><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody">VoIPmonitor won't merge them into a single SIP Diagram (at least not that I've found)-- but you should start to see the "related" call legs (with different Call-ID's but the same X-BroadWorks-Correlation-Info
header) show up in the "Legs by header" tab when you're looking at a call's details in the VoIPmonitor GUI.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody">~Matthew<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody">On Mon, Jan 22, 2018 at 2:36 PM, Matthew Crocker <</span><a href="mailto:matthew@corp.crocker.com" target="_blank"><span style="mso-bookmark:_MailOriginalBody">matthew@corp.crocker.com</span><span style="mso-bookmark:_MailOriginalBody"></span></a><span style="mso-bookmark:_MailOriginalBody">>
wrote:<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt">
</span><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt">Hello,</span><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt"> </span><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt"> </span><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt">We currently have Broadworks/AcmePacket handling calls to/from customers. We have a couple VoipMon sensors
running watching all traffic inside/outside our SBC. Currently calls are presented in VoipMon as two different calls (PSTN -> Broadworks & Broadworks -> Polycom) or (Polycom -> Broadworks & Broadworks -> PSTN). The Call-id on each call is different,
Broadworks generates a new SIP Dialog for the call. If the customer has a hunt group there could be several INVITEs going out to multiple phones, all with different Call-Id. Does anyone know of a way to get VoipMon to merge the calls into a single CDR/SIP
Diagram? Is there a way to configure Broadworks to embed the original Call-Id in the new INVITE (Parent-Call-Id Header)?</span><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt"> </span><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt">I’m running R20sp1</span><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt"> </span><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt">Thanks</span><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt"> </span><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="mso-bookmark:_MailOriginalBody">-Matt
<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="mso-bookmark:_MailOriginalBody"><span style="color:#888888"> </span><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="mso-bookmark:_MailOriginalBody"><span style="color:#888888">-- </span><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="mso-bookmark:_MailOriginalBody"><span style="color:#888888">Matthew Crocker</span><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="mso-bookmark:_MailOriginalBody"><span style="color:#888888">Crocker Communications, Inc.</span><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="mso-bookmark:_MailOriginalBody"><span style="color:#888888">President</span><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="mso-bookmark:_MailOriginalBody"><br>
_______________________________________________<br>
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</span><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_voiceops&d=DwMFaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=VcRLyVxkyGds34uxiPM944HQvaWq-nynyZXfNpSfhOs&m=DPywImXDofS37q3FK-CGpyiEaDc6gi0BFORMDbPZPRg&s=9CuOLGl9u8cnWJw9-dABvCLAolSSIQUnP2QC3mnjiDk&e=" target="_blank"><span style="mso-bookmark:_MailOriginalBody">https://puck.nether.net/mailman/listinfo/voiceops</span><span style="mso-bookmark:_MailOriginalBody"></span></a><span style="mso-bookmark:_MailOriginalBody"><o:p></o:p></span></p>
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