<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: arial,helvetica,sans-serif; font-size: 10pt; color: #000000'>Thanks Matt and Matt.<br><br><div><span name="x"></span><br><br>-----<br>Mike Hammett<br>Intelligent Computing Solutions<br>http://www.ics-il.com<br><br><br><br>Midwest Internet Exchange<br>http://www.midwest-ix.com<br><br><span name="x"></span><br></div><br><hr id="zwchr"><div style="color:#000;font-weight:normal;font-style:normal;text-decoration:none;font-family:Helvetica,Arial,sans-serif;font-size:12pt;"><b>From: </b>"Matthew Yaklin" <myaklin@firstlight.net><br><b>To: </b>"Matthew Crocker" <matthew@corp.crocker.com>, "Mike Hammett" <voiceops@ics-il.net><br><b>Cc: </b>voiceops@voiceops.org<br><b>Sent: </b>Tuesday, January 23, 2018 4:58:18 PM<br><b>Subject: </b>Re: [VoiceOps] Troubles with Comcast<br><br>
<style style="display:none;"><!-- P {margin-top:0;margin-bottom:0;} --></style>
<div id="divtagdefaultwrapper" style="font-size:12pt;color:#000000;font-family:Calibri,Helvetica,sans-serif;" dir="ltr">
<p style="margin-top:0;margin-bottom:0">I agree. Open a ticket with the tandem provider and provide such info as calling party number, called number, day/time of calls, and what happened when failed (dead air, busy signal, etc...).</p>
<p style="margin-top:0;margin-bottom:0"><br>
</p>
<p style="margin-top:0;margin-bottom:0">It is up to them to get the call delivered to comcast. You do not have any visibility if the calls are even reaching a comcast switch.</p>
<p style="margin-top:0;margin-bottom:0"><br>
</p>
<p style="margin-top:0;margin-bottom:0">Matt</p>
</div>
<hr style="display:inline-block;width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> VoiceOps <voiceops-bounces@voiceops.org> on behalf of Matthew Crocker <matthew@corp.crocker.com><br>
<b>Sent:</b> Tuesday, January 23, 2018 5:55:03 PM<br>
<b>To:</b> Mike Hammett<br>
<b>Cc:</b> voiceops@voiceops.org<br>
<b>Subject:</b> Re: [VoiceOps] Troubles with Comcast</font>
<div> </div>
</div>
<div dir="auto">
<div></div>
<div>You probably need to work with your tandem provider to find out they are presenting the all circuits busy error</div>
<div><br>
On Jan 23, 2018, at 5:37 PM, Mike Hammett <<a href="mailto:voiceops@ics-il.net" target="_blank">voiceops@ics-il.net</a>> wrote:<br>
<br>
</div>
<blockquote>
<div>
<div style="font-family:arial,helvetica,sans-serif; font-size:10pt; color:#000000">
I apologize in advance for I am new to this level of voice.<br>
<br>
I'm sending calls to the local tandem and I'm getting all circuits are busy when I call a Comcast number (or one ported to Comcast). Calls to those numbers work from other places (like my cell phone). Calls to other carriers on that tandem work.<br>
<br>
How can I reach someone at Comcast to troubleshoot this?
<div><br>
</div>
<div><br>
</div>
<div>We're using the Metaswitch platform.<br>
<br>
<div><span></span><br>
<br>
-----<br>
Mike Hammett<br>
Intelligent Computing Solutions<br>
<a href="http://www.ics-il.com" target="_blank">http://www.ics-il.com</a><br>
<br>
<br>
<br>
Midwest Internet Exchange<br>
<a href="http://www.midwest-ix.com" target="_blank">http://www.midwest-ix.com</a><br>
<br>
<span></span><br>
</div>
</div>
</div>
</div>
</blockquote>
<blockquote>
<div><span>_______________________________________________</span><br>
<span>VoiceOps mailing list</span><br>
<span><a href="mailto:VoiceOps@voiceops.org" target="_blank">VoiceOps@voiceops.org</a></span><br>
<span><a href="https://puck.nether.net/mailman/listinfo/voiceops" target="_blank">https://puck.nether.net/mailman/listinfo/voiceops</a></span><br>
</div>
</blockquote>
</div>
</div><br></div></body></html>