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<p class="MsoNormal">Check out Documo(formerly known as mFax). We recently just moved over to them and have been very pleased with the service and support. They offer Fax to Email, ATA and web portal access.<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:8.0pt;line-height:105%"><span style="color:black">Brian
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<p class="MsoNormal"><b><span style="font-size:12.0pt;color:black">From: </span></b><span style="font-size:12.0pt;color:black">VoiceOps <voiceops-bounces@voiceops.org> on behalf of Aviv Shaham <aviv@ironsip.com><br>
<b>Date: </b>Sunday, February 11, 2018 at 8:57 PM<br>
<b>To: </b>"voiceops@voiceops.org" <voiceops@voiceops.org><br>
<b>Subject: </b>Re: [VoiceOps] Recommendations on Wholesale Fax Services<o:p></o:p></span></p>
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<p class="MsoNormal"><a name="_MailOriginalBody"><span style="font-family:"Arial",sans-serif">We have a unique solution - we take regular ATAs such as HT802 or Obi302 and make them behave more like how store-and-forward units do.<o:p></o:p></span></a></p>
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<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="font-family:"Arial",sans-serif">Both outgoing and incoming faxes are first intercepted in full by the softswitch and only then forwarded to their destination. This also lets us store
copies of the faxes for access via the online portal or send incoming faxes strictly as e-fax for those customers that have such features enabled.<o:p></o:p></span></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="font-family:"Arial",sans-serif">Sent faxes go from ATA to softswitch over T.38 (in some cases we enforce G711 only). Once received successfully (and we have extremely high success
rate on this leg of the call since no PSTN or some other DID carrier is involved), we proceed to transmit from the softswitch to destination fax number over T.38 or G711 via reliable carriers with several retries on failures as well as adjustments of various
settings. In some cases we use third party APIs if we can't deliver the fax successfully ourselves. This combination of send methods guarantees that if there's a fax machine on the other end (and it's turned on..), the fax
<i>will</i> be sent one way or another. Our system also "remembers" which method worked best for each destination number and will try it first next time around.<o:p></o:p></span></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="font-family:"Arial",sans-serif">Once sent (or failed to the point where we are not going to retry anymore - ie. busy for an hour, no fax machine detected at all, no answer, etc.),
we send out a confirmation back to the fax machine or via email/SMS.<o:p></o:p></span></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="font-family:"Arial",sans-serif">On the receiving end, as I said, we intercept the fax on the softswitch and upon completion deliver to ATA over T.38 and/or via email as attachment
or SMS as download link. Customers like this because they can receive unlimited concurrent fax transmissions without ever appearing busy to the sending side. We simply queue the forwarding to their ATA as needed.<o:p></o:p></span></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="font-family:"Arial",sans-serif">Aviv<o:p></o:p></span></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody">On Sun, Feb 11, 2018, at 2:43 PM, Colton Conor wrote:<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="font-family:"Arial",sans-serif">Like many I wish fax would just die, but it remains to be alive and kicking. Today our wholesale provider has a fax to email option, and a HTTPS fax
adapter option. These are completely separate products today, and you can't use the same fax number on both of them. However, our customers really want both options combined into one, using the customer's same fax number. They would like:<o:p></o:p></span></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody">Inbound faxes go to email using fax to email. If desired, they can also make a copy go the their HTTPs fax adapter so the fax machine prints it out. The same fax number will be used by multiple
employees, so hopefully there is no a limit on how many email addresses can be used for sending and receiving faxes. <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody">Outbound faxes are sent using the fax HTTPs adapter connected to their fax machine. The outbound number that the fax sever uses should be the actual clients fax number. Currently the wholesale
fax solution we use displays some random number when sending outbound faxes from a completely different area code. <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody">Additionally, the client would like a web interface where they can send outbound faxes, and download inbound faxes.The web interface should show if the HTTPS fax adapter is registered to the
service. <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody">Anyone have recommendations? I don't like the idea of using a regular T.38 or G.711 adapter as I don't think those work well. <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody">It seems the going retail rate for a fax service is $19.95 per month, so hopefully this wholesale solution would be in the $5 to $10 range per month. I assume there would be a one time fee for
the actual adapter. <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody">Please let me know if you know anything that meets this criteria. <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><u>_______________________________________________</u></span><span style="mso-bookmark:_MailOriginalBody"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody">VoiceOps mailing list<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"></span><a href="mailto:VoiceOps@voiceops.org"><span style="mso-bookmark:_MailOriginalBody">VoiceOps@voiceops.org</span><span style="mso-bookmark:_MailOriginalBody"></span></a><span style="mso-bookmark:_MailOriginalBody"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"></span><a href="https://puck.nether.net/mailman/listinfo/voiceops"><span style="mso-bookmark:_MailOriginalBody">https://puck.nether.net/mailman/listinfo/voiceops</span><span style="mso-bookmark:_MailOriginalBody"></span></a><span style="mso-bookmark:_MailOriginalBody"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></span></p>
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