<div dir="ltr"><span style="text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline">I don't know that I can help much, but we certainly have had a LOT of issues with Vonage.  They seem to be mostly on numbers that were previously with Telesphere, who they bought out.  Many of them failed because Telesphere had their own address on them.  So you might ask your provider "is the billing address this?"  In a few cases, that worked, they said yes, and completed the ports.</span><div style="text-decoration-style:initial;text-decoration-color:initial"><br></div><div style="text-decoration-style:initial;text-decoration-color:initial">This is the Telesphere address:  <span style="font-family:Roboto,arial,sans-serif;font-size:small;text-align:left;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline">9237 East Vía de Ventura, Scottsdale, AZ 85258</span></div><div style="text-decoration-style:initial;text-decoration-color:initial"><span style="font-family:Roboto,arial,sans-serif;font-size:small;text-align:left;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline"><br></span></div><div style="text-decoration-style:initial;text-decoration-color:initial"><span style="font-family:Roboto,arial,sans-serif;font-size:small;text-align:left;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline">Another partial success has been telling the customer to call Vonage and get a CSR.  Partial because their idea of a CSR is a spreadsheet that may or may not be correct, but when it is, voilà.  And even when it's not, it shows our porting provider that we tried, and the customer clearly does have a proper relationship with Vonage.</span></div><div style="text-decoration-style:initial;text-decoration-color:initial"><span style="font-family:Roboto,arial,sans-serif;font-size:small;text-align:left;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline"><br></span></div><div style="text-decoration-style:initial;text-decoration-color:initial"><span style="font-family:Roboto,arial,sans-serif;font-size:small;text-align:left;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline">Good luck.</span></div><br></div><br><div class="gmail_quote"><div dir="ltr">On Thu, Jun 28, 2018 at 8:17 AM Mike Hammett <<a href="mailto:voiceops@ics-il.net">voiceops@ics-il.net</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div style="font-family:arial,helvetica,sans-serif;font-size:12pt;color:#000000"><div>Could I get a contact in Vonage's port department? Level 3 is the underlying CLEC, but obviously, there's some relationship there being managed. We've been getting the run-around for a month trying to complete a port out. We've been working with our mutual customer and regular Vonage customer support, but that's often contradictory and thus far unsuccessful.<br><br>The customer service rep said that the porting department only works via email and wouldn't give us anyone's email.<br><br>Our last instruction was, "Angela from Vonage said to resubmit the port request again due to the numbers being in migration and that cleared today." which is the same thing they told us about 10 days ago, but apparently, that didn't work.</div><div><br></div><div><br><br>-----<br>Mike Hammett<br>Intelligent Computing Solutions<br><a href="http://www.ics-il.com" target="_blank">http://www.ics-il.com</a><br><br><br><br>Midwest Internet Exchange<br><a href="http://www.midwest-ix.com" target="_blank">http://www.midwest-ix.com</a><br><br></div></div></div>_______________________________________________<br>
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