<div dir="ltr"><div>Thanks for the replies.</div><div><br></div><div>I'll withhold the both organizations' names publicly at this point....still a bit sensitive :)</div><div><br></div><div>We've been looking into PAI, but haven't done any testing yet.</div><div><br></div><div>As for modifying the FROM number, the billing absolutely reflects what we send. If I originate a local call from our network, but send a FROM that looks long distance, we get billed long distance. Caller ID aside, we can completely avoid long distance charges if we set our FROM field to be something local to the TO field.<br></div><div><br></div><div><br></div></div><br><div class="gmail_quote"><div dir="ltr">On Thu, Sep 20, 2018 at 5:09 PM Aryn Nakaoka 808.356.2901 <<a href="mailto:anakaoka@trinet-hi.com">anakaoka@trinet-hi.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="auto">If you show nothing , I wonder how they'd bill you. Or if you edit from to a number within that area code, what then?<div dir="auto"><br></div><div dir="auto">I'm assuming larger carriers would want something constant.</div><div dir="auto"><br></div><div dir="auto"><br><br><div data-smartmail="gmail_signature" dir="auto">Aryn Nakaoka<br>808.356.2901<br> </div></div></div><br><div class="gmail_quote"><div dir="ltr">On Thu, Sep 20, 2018, 11:04 AM Joe Aponick <<a href="mailto:joea@voipinnovations.com" target="_blank">joea@voipinnovations.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<p class="MsoNormal">Does this provider have anything to say about the SIP privacy headers, P-Asserted-Identity and/or Remote-Party-ID? Those are typically preferred for routing/billing purposes whereas From is typically preferred for display.
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<p class="MsoNormal">You might be able to keep the original caller in the From header, and set the P-Asserted-Identity or RPID to the original destination and have the call be routed and billed based on that.
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<p class="MsoNormal"><b>From:</b> VoiceOps <<a href="mailto:voiceops-bounces@voiceops.org" rel="noreferrer" target="_blank">voiceops-bounces@voiceops.org</a>> <b>On Behalf Of
</b>Peter Crawford<br>
<b>Sent:</b> Thursday, September 20, 2018 4:35 PM<br>
<b>To:</b> <a href="mailto:voiceops@voiceops.org" rel="noreferrer" target="_blank">voiceops@voiceops.org</a><br>
<b>Subject:</b> [VoiceOps] Question about billing on SIP trunks<u></u><u></u></p>
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<p class="MsoNormal">Hello voice-ops:<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Enterprise admin here.<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">We just converted from ISDN to SIP (and changed providers) and we're seeing some undesirable billing behavior. I'm hoping I can get some objective feedback from different providers.<u></u><u></u></p>
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<p class="MsoNormal">If a call comes into our system, and we forward it off-net using the SIP trunks (using either "standard" call forwarding or a call forking/paralleling feature like Avaya's EC500 or Cisco's Single Number Reach), we send the call with the
SIP FROM header of the original caller (which is desirable to preserve callerID). We also include a Diversion Header with one of our phone numbers (the original destination of the call).<u></u><u></u></p>
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<p class="MsoNormal">We're being billed based on the *original* calling number, which sometimes results in long distance charges, even if this leg of the call is local to us. This is particularly onerous if the inbound call is international!<u></u><u></u></p>
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<p class="MsoNormal">So, the question is- what *should* we be billed on: FROM or DIVERSION.<u></u><u></u></p>
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<p class="MsoNormal">At one point, the provider indicated that P-Charge-Info was supported, but now backing away from that.<u></u><u></u></p>
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<p class="MsoNormal">Do we have any recourse (technical or otherwise)?<u></u><u></u></p>
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<p class="MsoNormal">Thanks.<u></u><u></u></p>
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