<div dir="ltr"><div>The problem here is defining "service provider." Again in my 911 training he kept saying things like "this isn't up to the service provider, but has to be done by the customer's system." Well sure, but in a hosted environment, we are the customer's system, and it is our problem. I believe that Colton is looking at being a hosted PBX to the hotel. This means he will need to do all of the compliance stuff in whatever system he provides.</div><div><br></div><div>I also recently had training for the 3CX platform, and several other providers there solved the hotel 911 problem with various email notifications to pagers and things like that. Oh, and there is some expectation for redundancy, battery backups, and the like. What if a fire takes out the power and the 90 year old disabled woman in her room can't call for help? Also the hotel 911 problem is very similar to campus 911 requirements for notification and being very location-specific. IE, every room has to have a 911 location and callback number.</div><div><br></div><div>Speaking of all that, if I were doing a hotel, I'd strongly consider 3CX in a VM for their service PBX. We could probably do such a thing in two days after working out templates and such, then the hotel can self-manage a lot of details.</div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Apr 3, 2019 at 6:57 AM Nate Burke <<a href="mailto:nate@blastcomm.com">nate@blastcomm.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div bgcolor="#FFFFFF">
We're getting ready to provide VoIP Lines to a hotel (to go into an
existing PBX) They have a Mitel system as well. The Feed lines to
the Mitel are just POTS lines (started as straight POTS, now POTS
out of a FlexT1), so I can't imagine there is anything special about
911 other than providing the hotel address. I'm guessing that the
Mitel must do a ringback or notification to the front desk on a 911
call, but we are not involved in the PBX at all. The Pool Phone,
and Elevator Phone both just ring the front desk on off-hook.<br>
<br>
<br>
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<div class="gmail-m_-2706566501284961875moz-cite-prefix">On 4/3/2019 8:20 AM, Colton Conor
wrote:<br>
</div>
<blockquote type="cite">
<div dir="ltr">Carlos,
<div><br>
</div>
<div>I did not know about these specific hotel 911 rules, so
thank you for letting me know. Has anyone actually provided
service to hotels, and can comment on this?</div>
<div><br>
</div>
<div>We have provided analog lines to a hotel, but then another
vendor came in and put in what looked like an old school Mitel
system. They didn't request anything fancy as far as e911 from
us just the regular. </div>
<div><br>
</div>
<div><br>
</div>
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<br>
<div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Mon, Apr 1, 2019 at 9:00 PM
Carlos Alvarez <<a href="mailto:caalvarez@gmail.com" target="_blank">caalvarez@gmail.com</a>>
wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div dir="ltr">You might already know, but there are a number
of specific requirements for 911 calls from hotels, and lots
of liability risk. You will have to make sure you are
compliant, and write up documents showing how you will
maintain compliance. I'm not an expert on this by any means
because we just don't do hotel service at all. During a
recent 911 training, the presenter just referenced hotel
challenges a few times but didn't go into it since we don't
work with that industry. One comment I remembered is
notifying the front desk and security/facilities team in
"some reliable way" which he didn't expound on.
<div><br>
</div>
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<div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Sat, Mar 30, 2019 at
7:14 AM Colton Conor <<a href="mailto:colton.conor@gmail.com" target="_blank">colton.conor@gmail.com</a>>
wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div dir="ltr">Anyone have recommendations on brands and
models to deploy for a hotel? We use Broadsoft as our
voip switch, but the though of using standard licenses
for a 100 room hotel would be expensive in monthly
license cost alone. Hotel only wants 10 phone lines, so
we are thinking about providing an onsite PBX with 10
SIP trunks as the input.
<div><br>
</div>
<div><br>
<div>
<div>
<div><br>
</div>
<div><br>
</div>
</div>
</div>
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