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We're getting ready to provide VoIP Lines to a hotel (to go into an
existing PBX) They have a Mitel system as well. The Feed lines to
the Mitel are just POTS lines (started as straight POTS, now POTS
out of a FlexT1), so I can't imagine there is anything special about
911 other than providing the hotel address. I'm guessing that the
Mitel must do a ringback or notification to the front desk on a 911
call, but we are not involved in the PBX at all. The Pool Phone,
and Elevator Phone both just ring the front desk on off-hook.<br>
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<div class="moz-cite-prefix">On 4/3/2019 8:20 AM, Colton Conor
wrote:<br>
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<div dir="ltr">Carlos,
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<div>I did not know about these specific hotel 911 rules, so
thank you for letting me know. Has anyone actually provided
service to hotels, and can comment on this?</div>
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<div>We have provided analog lines to a hotel, but then another
vendor came in and put in what looked like an old school Mitel
system. They didn't request anything fancy as far as e911 from
us just the regular. </div>
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<div dir="ltr" class="gmail_attr">On Mon, Apr 1, 2019 at 9:00 PM
Carlos Alvarez <<a moz-do-not-send="true"
href="mailto:caalvarez@gmail.com">caalvarez@gmail.com</a>>
wrote:<br>
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<div dir="ltr">You might already know, but there are a number
of specific requirements for 911 calls from hotels, and lots
of liability risk. You will have to make sure you are
compliant, and write up documents showing how you will
maintain compliance. I'm not an expert on this by any means
because we just don't do hotel service at all. During a
recent 911 training, the presenter just referenced hotel
challenges a few times but didn't go into it since we don't
work with that industry. One comment I remembered is
notifying the front desk and security/facilities team in
"some reliable way" which he didn't expound on.
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<div dir="ltr" class="gmail_attr">On Sat, Mar 30, 2019 at
7:14 AM Colton Conor <<a moz-do-not-send="true"
href="mailto:colton.conor@gmail.com" target="_blank">colton.conor@gmail.com</a>>
wrote:<br>
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<div dir="ltr">Anyone have recommendations on brands and
models to deploy for a hotel? We use Broadsoft as our
voip switch, but the though of using standard licenses
for a 100 room hotel would be expensive in monthly
license cost alone. Hotel only wants 10 phone lines, so
we are thinking about providing an onsite PBX with 10
SIP trunks as the input.
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