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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal>Have you been able to listen to sample calls containing the static described by your customer? Another potential cause, in addition to the obvious RF signal strength, could be clock slips. This is a phenomenon being derived from the wireline network rather than the radio network and is pretty constant and loud when it happens. If the call goes over circuit-switched path, ie a TDM link, it can suffer from what sounds like static, crackles with about 20 ms periodicity<span style='font-size:12.0pt'><o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Just an idea because poor signal:noise ratio is not normally described in the same way as the presence of static<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:10.5pt;color:black'>Regards,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.5pt;color:black'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.5pt;color:black'>Richard Jobson<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.5pt;color:black'>Teraquant Corporation<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.5pt;color:black'>ph: 719 488 1003<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.5pt;color:black'>d/l: (719) 766-8523<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.5pt;color:black'><a href="http://www.teraquant.com/"><span style='color:blue'>www.teraquant.com</span></a><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.5pt;color:black'><a href="mailto:Info@teraquant.com"><span style='color:blue'>Info@teraquant.com</span></a><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.5pt;color:black'>Network Monitoring and Service Assurance - Speech Quality Experts (PESQ/POLQA) and Active Testing - Reporting – HPBX - Session Border Controllers – Session Vector Routing and SD WAN - Big Data Analytics - VoIP Fraud Management</span><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal style='margin-left:.5in'><b><span style='font-size:12.0pt;color:black'>From: </span></b><span style='font-size:12.0pt;color:black'>VoiceOps <voiceops-bounces@voiceops.org> on behalf of Mike Hammett <voiceops@ics-il.net><br><b>Date: </b>Tuesday, April 16, 2019 at 3:58 PM<br><b>To: </b>"Voiceops.org" <voiceops@voiceops.org><br><b>Subject: </b>[VoiceOps] Verizon Wireless Static<o:p></o:p></span></p></div><div><p class=MsoNormal style='margin-left:.5in'><o:p> </o:p></p></div><div><p class=MsoNormal style='margin-left:.5in'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>We have a pattern of calls coming into us, the caller hears static to the point where they can barely hear our customer. Our customer doesn't hear anything wrong.<o:p></o:p></span></p><div><p class=MsoNormal style='margin-left:.5in'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal style='margin-left:.5in'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Outbound calls to Verizon Wireless are fine and there aren't any other known networks having static issues.<br><br>We get our calls from the local tandem ran by Frontier.<o:p></o:p></span></p></div><div><p class=MsoNormal style='margin-left:.5in'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:12.0pt;margin-left:.5in'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Could someone from VZW reach out to me?<o:p></o:p></span></p><div><p class=MsoNormal style='margin-left:.5in'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'><br><br>-----<br>Mike Hammett<br>Intelligent Computing Solutions<br>http://www.ics-il.com<br><br><br><br>Midwest Internet Exchange<br>http://www.midwest-ix.com<br><br><br><o:p></o:p></span></p></div></div></div><p class=MsoNormal style='margin-left:.5in'>_______________________________________________ VoiceOps mailing list VoiceOps@voiceops.org https://puck.nether.net/mailman/listinfo/voiceops <o:p></o:p></p></div></body></html>