<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=KOI8-R">
</head>
<body text="#000000" bgcolor="#FFFFFF">
From what we are told, an incoming call, instead of ringing the
front desk, rings directly to a guest room. A very few number of
calls appear to do this, and it's not always the same room. We hear
about this happening in the middle of the night, but of course
that's when someone is in the room to hear it. Without any time
stamps of when this happens, I'm not able to answer the Trunk order
question, and being 3 times removed the from the information (Guest
-> Front Desk -> Hotel Management -> Me) getting more
specific detail is hard. I always ring inbound lines starting with
1, but it appears that outbound calls from the MITEL round robin the
trunk lines. When I place test calls to/from the hotel when I'm on
site, I can't replicate a trunk port staying open (by looking at the
LED's on the front of the MITEL card), but that's the only
explanation that makes sense so far. <br>
<br>
I just added a ground wire between the adtran and the Mitel (they
previously had a common electrical ground). I'm hopeful that the
MITEL Tech will respond to some of my inquiries for information. <br>
<br>
Nate<br>
<br>
<div class="moz-cite-prefix">On 6/19/2019 11:27 AM, Matthew Yaklin
wrote:<br>
</div>
<blockquote type="cite"
cite="mid:BN6PR16MB3075B1B56FB478FA280ACA2DDAE50@BN6PR16MB3075.namprd16.prod.outlook.com">
<meta http-equiv="Content-Type" content="text/html;
charset=KOI8-R">
<style type="text/css" style="display:none;"><!-- P {margin-top:0;margin-bottom:0;} --></style>
<div id="divtagdefaultwrapper"
style="font-size:12pt;color:#000000;font-family:Calibri,Helvetica,sans-serif;"
dir="ltr">
<div id="divtagdefaultwrapper" dir="ltr" style="font-size: 12pt;
color: rgb(0, 0, 0); font-family: Calibri, Helvetica,
sans-serif, EmojiFont, "Apple Color Emoji",
"Segoe UI Emoji", NotoColorEmoji, "Segoe UI
Symbol", "Android Emoji", EmojiSymbols;">
<p style="margin-top:0; margin-bottom:0">Nate,</p>
<p style="margin-top:0; margin-bottom:0"><br>
</p>
<p style="margin-top:0; margin-bottom:0">I have to admit never
running into this problem before. Basically you are saying
an incoming<span style="font-size: 12pt;">call over a pots
line is routed to a hotel room. I assume via the front
desk doing a</span></p>
<p style="margin-top:0; margin-bottom:0"><span
style="font-size: 12pt;"></span><span style="font-size:
12pt;">transfer/AA? Or does it route directly.. hard
coded.. every single time to the hotel room?</span></p>
<p style="margin-top:0; margin-bottom:0"><br>
</p>
<p style="margin-top:0; margin-bottom:0">And once the hotel
room hangs up... the very next call over that same trunk
(pots line/TN) just slips right through the open path
previously created and never hits the front desk/AA?</p>
<p style="margin-top:0; margin-bottom:0"><br>
</p>
<p style="margin-top:0; margin-bottom:0">Why do I get the
feeling you are battling some odd setting in the Mitel that
was done years</p>
<p style="margin-top:0; margin-bottom:0">ago with ATT.. and
now here you come with a normal modern setup and running
into</p>
<p style="margin-top:0; margin-bottom:0">problems.</p>
<p style="margin-top:0; margin-bottom:0"><br>
</p>
<p style="margin-top:0; margin-bottom:0">If you could just get
the Mitel PBX vendor to give you the "CO trunk
circuitdescriptors"</p>
<p style="margin-top:0; margin-bottom:0">information in a
screen shot or whatever.. i bet we could solve this pretty
quick.</p>
<p style="margin-top:0; margin-bottom:0"><br>
</p>
<p style="margin-top:0; margin-bottom:0"><br>
</p>
<p style="margin-top:0; margin-bottom:0"><br>
</p>
<div id="Signature">
<meta content="text/html; charset=UTF-8">
<div id="divtagdefaultwrapper" dir="ltr"
style="font-size:12pt; color:rgb(0,0,0);
font-family:Calibri,Helvetica,sans-serif,EmojiFont,"Apple
Color Emoji","Segoe UI
Emoji",NotoColorEmoji,"Segoe UI
Symbol","Android Emoji",EmojiSymbols">
<div style="color:rgb(33,33,33);
font-family:wf_segoe-ui_normal,"Segoe
UI","Segoe
WP",Tahoma,Arial,sans-serif,serif,EmojiFont;
font-size:15px; margin:0px">
<font size="3" face="PMingLiU,serif"><span
style="font-size:12pt"><font size="2"
face="HelveticaNeue-Bold" color="#000048"><span
style="font-size:10pt"><b>Matthew Yaklin</b></span></font></span></font></div>
<div style="color:rgb(33,33,33);
font-family:wf_segoe-ui_normal,"Segoe
UI","Segoe
WP",Tahoma,Arial,sans-serif,serif,EmojiFont;
font-size:15px; margin:0px">
<font size="3" face="PMingLiU,serif"><span
style="font-size:12pt"><font size="1"
face="HelveticaNeue" color="#000048"><span
style="font-size:8pt">Network Engineer</span></font></span></font></div>
<div style="color:rgb(33,33,33);
font-family:wf_segoe-ui_normal,"Segoe
UI","Segoe
WP",Tahoma,Arial,sans-serif,serif,EmojiFont;
font-size:15px; margin:0px">
<font size="3" face="PMingLiU,serif"><span
style="font-size:12pt"><font size="2"
face="HelveticaNeue-Bold" color="#AEFF00"><span
style="font-size:10pt"><b>FirstLight</b></span></font></span></font></div>
<div style="color:rgb(33,33,33);
font-family:wf_segoe-ui_normal,"Segoe
UI","Segoe
WP",Tahoma,Arial,sans-serif,serif,EmojiFont;
font-size:15px; margin:0px">
<font size="3" face="PMingLiU,serif"><span
style="font-size:12pt"><font size="2"
face="HelveticaNeue" color="#000048"><span
style="font-size:10pt"></span></font><span
id="ms-rterangepaste-start"></span><span
style="color:rgb(0,120,215);
font-family:Arial,sans-serif; font-size:10.6667px">359
Corporate Drive Portsmouth, NH 03801</span><span
id="ms-rterangepaste-end"></span><font size="1"
face="HelveticaNeue" color="#000048"><span
style="font-size:8pt"></span></font></span></font></div>
<div style="color:rgb(33,33,33);
font-family:wf_segoe-ui_normal,"Segoe
UI","Segoe
WP",Tahoma,Arial,sans-serif,serif,EmojiFont;
font-size:15px; margin:0px">
<font size="3" face="PMingLiU,serif"><span
style="font-size:12pt"><font size="1"
face="HelveticaNeue" color="#000048"><span
style="font-size:8pt">Mobile 603-845-5031</span></font><font
size="1" face="HelveticaNeue" color="#000048"><span
style="font-size:8pt"></span></font></span></font></div>
<div style="color:rgb(33,33,33);
font-family:wf_segoe-ui_normal,"Segoe
UI","Segoe
WP",Tahoma,Arial,sans-serif,serif,EmojiFont;
font-size:15px; margin:0px">
<font size="3" face="PMingLiU,serif"><span
style="font-size:12pt"><font size="1"
face="HelveticaNeue" color="#000048"><span
style="font-size:8pt"><a class="moz-txt-link-abbreviated" href="mailto:myaklin@firstlight.net">myaklin@firstlight.net</a> |
<a class="moz-txt-link-abbreviated" href="http://www.firstlight.net">www.firstlight.net</a></span></font></span></font></div>
<div style="color:rgb(33,33,33);
font-family:wf_segoe-ui_normal,"Segoe
UI","Segoe
WP",Tahoma,Arial,sans-serif,serif,EmojiFont;
font-size:15px; margin:0px">
<font size="3" face="PMingLiU,serif"><span
style="font-size:12pt"><font size="1"
face="HelveticaNeue-Italic" color="black"><span
style="font-size:8pt"><i>This email may contain
FirstLight confidential and/or privileged
information. If you are not the intended
recipient, you are directed</i></span></font></span></font></div>
<div style="color:rgb(33,33,33);
font-family:wf_segoe-ui_normal,"Segoe
UI","Segoe
WP",Tahoma,Arial,sans-serif,serif,EmojiFont;
font-size:15px; margin:0px">
<font size="3" face="PMingLiU,serif"><span
style="font-size:12pt"><font size="1"
face="HelveticaNeue-Italic" color="black"><span
style="font-size:8pt"><i>not to read, disclose
or otherwise use this transmission and to
immediately delete same. Delivery of this
message is not intended</i></span></font></span></font></div>
<div style="color:rgb(33,33,33);
font-family:wf_segoe-ui_normal,"Segoe
UI","Segoe
WP",Tahoma,Arial,sans-serif,serif,EmojiFont;
font-size:15px; margin:0px">
<font size="3" face="PMingLiU,serif"><span
style="font-size:12pt"><font size="1"
face="HelveticaNeue-Italic" color="black"><span
style="font-size:8pt"><i>to waive any applicable
privileges.</i></span></font></span></font></div>
<br>
</div>
</div>
</div>
<hr tabindex="-1" style="display:inline-block; width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt"
face="Calibri, sans-serif" color="#000000"><b>From:</b> Nate
Burke <a class="moz-txt-link-rfc2396E" href="mailto:nate@blastcomm.com"><nate@blastcomm.com></a><br>
<b>Sent:</b> Wednesday, June 19, 2019 11:41:01 AM<br>
<b>To:</b> Matthew Yaklin; <a class="moz-txt-link-abbreviated" href="mailto:voiceops@voiceops.org">voiceops@voiceops.org</a><br>
<b>Subject:</b> Re: [VoiceOps] ATA To Connect to Mitel PBX</font>
<div></div>
</div>
<div style="background-color:#FFFFFF">Unfortunately the MITEL
tech is being very little help. Even the customer says they
are not-responsive. So I have no way of knowing what the
MITEL settings are now, he has not responded to my requests.
Previously they were getting POTS handoff from an AT&T T-1
to POTS unit, supposedly it worked fine.
<br>
<br>
This is at a Hotel, so getting the exact scenario that happens
is a little difficult. What we have been told is that
randomly, an incoming call will route directly to a guest
room. We can't even get times when this happens to correlate
call logs, as the guest just complains to the front desk at
checkout. The only thing we can figure, is that the MITEL is
not closing a trunk line, and and if an incoming call hits
that same trunk, it just rings through to the last extension
connected to that trunk.
<br>
<br>
Would there be any harm in turning the Forward Disconnect
Delay up to it's maximum value? I think 2000ms.
<br>
<br>
Nate<br>
<br>
<div class="x_moz-cite-prefix">On 6/19/2019 10:07 AM, Matthew
Yaklin wrote:<br>
</div>
<blockquote type="cite">
<div id="x_divtagdefaultwrapper" dir="ltr" style="font-size:
12pt; color: rgb(0, 0, 0); font-family: Calibri,
Helvetica, sans-serif, EmojiFont, "Apple Color
Emoji", "Segoe UI Emoji", NotoColorEmoji,
"Segoe UI Symbol", "Android Emoji",
EmojiSymbols;">
<p style="margin-top:0; margin-bottom:0">Nate,</p>
<p style="margin-top:0; margin-bottom:0"><br>
</p>
<p style="margin-top:0; margin-bottom:0"><span>I see that
you haveForward Disconnect Delay set to 750 ms on the
Adtran.</span><span></span></p>
<p style="margin-top:0; margin-bottom:0"><span><br>
</span></p>
<p style="margin-top:0; margin-bottom:0"><span>But has the
mitel tech told you what is set on the PBX for forward
disconnect delay?</span></p>
<p style="margin-top:0; margin-bottom:0"><span>Is it
possible some PBX tech in the past set an unusually
high value for that?</span></p>
<p style="margin-top:0; margin-bottom:0"><span><br>
</span></p>
<p style="margin-top:0; margin-bottom:0"><span><br>
</span></p>
<p style="margin-top:0; margin-bottom:0"><span>Also what
are these certain call scenarios? Are you talking
about an incoming call going to the PBX and the user
is then doing something to have the call go back out
to the world?</span></p>
<p style="margin-top:0; margin-bottom:0"><span><br>
</span></p>
<p style="margin-top:0; margin-bottom:0"><span>Or are we
talking about a regular plain jane incoming call or
outgoing call. In order to help we need to know if
this is more complicated then it seems.</span></p>
<p style="margin-top:0; margin-bottom:0"><span><br>
</span></p>
<p style="margin-top:0; margin-bottom:0"><span>Matt</span></p>
<p style="margin-top:0; margin-bottom:0"><span><br>
</span></p>
<p style="margin-top:0; margin-bottom:0"><br>
</p>
<p style="margin-top:0; margin-bottom:0"><br>
</p>
<div id="x_Signature">
<meta content="text/html; charset=UTF-8">
<div id="x_divtagdefaultwrapper" dir="ltr" style="">
<div style=""><font size="3" face="PMingLiU,serif"><span
style="font-size:12pt"><font size="2"
face="HelveticaNeue-Bold" color="#000048"><span
style="font-size:10pt"><b>Matthew Yaklin</b></span></font></span></font></div>
<div style=""><font size="3" face="PMingLiU,serif"><span
style="font-size:12pt"><font size="1"
face="HelveticaNeue" color="#000048"><span
style="font-size:8pt">Network Engineer</span></font></span></font></div>
<div style=""><font size="3" face="PMingLiU,serif"><span
style="font-size:12pt"><font size="2"
face="HelveticaNeue-Bold" color="#AEFF00"><span
style="font-size:10pt"><b>FirstLight</b></span></font></span></font></div>
<div style=""><font size="3" face="PMingLiU,serif"><span
style="font-size:12pt"><font size="2"
face="HelveticaNeue" color="#000048"><span
style="font-size:10pt"></span></font><span
style="color:rgb(0,120,215);
font-family:Arial,sans-serif;
font-size:10.6667px">359 Corporate Drive
Portsmouth, NH 03801</span><font size="1"
face="HelveticaNeue" color="#000048"><span
style="font-size:8pt"></span></font></span></font></div>
<div style=""><font size="3" face="PMingLiU,serif"><span
style="font-size:12pt"><font size="1"
face="HelveticaNeue" color="#000048"><span
style="font-size:8pt">Mobile 603-845-5031</span></font><font
size="1" face="HelveticaNeue" color="#000048"><span
style="font-size:8pt"></span></font></span></font></div>
<div style=""><font size="3" face="PMingLiU,serif"><span
style="font-size:12pt"><font size="1"
face="HelveticaNeue" color="#000048"><span
style="font-size:8pt"><a
class="x_moz-txt-link-abbreviated
OWAAutoLink"
href="mailto:myaklin@firstlight.net"
id="LPlnk566952" previewremoved="true"
moz-do-not-send="true">myaklin@firstlight.net</a>
| <a class="x_moz-txt-link-abbreviated
OWAAutoLink"
href="http://www.firstlight.net"
id="LPlnk652485" previewremoved="true"
moz-do-not-send="true">
www.firstlight.net</a></span></font></span></font></div>
<div style=""><font size="3" face="PMingLiU,serif"><span
style="font-size:12pt"><font size="1"
face="HelveticaNeue-Italic" color="black"><span
style="font-size:8pt"><i>This email may
contain FirstLight confidential and/or
privileged information. If you are not the
intended recipient, you are directed</i></span></font></span></font></div>
<div style=""><font size="3" face="PMingLiU,serif"><span
style="font-size:12pt"><font size="1"
face="HelveticaNeue-Italic" color="black"><span
style="font-size:8pt"><i>not to read,
disclose or otherwise use this
transmission and to immediately delete
same. Delivery of this message is not
intended</i></span></font></span></font></div>
<div style=""><font size="3" face="PMingLiU,serif"><span
style="font-size:12pt"><font size="1"
face="HelveticaNeue-Italic" color="black"><span
style="font-size:8pt"><i>to waive any
applicable privileges.</i></span></font></span></font></div>
<br>
</div>
</div>
</div>
<hr tabindex="-1" style="display:inline-block; width:98%">
<div id="x_divRplyFwdMsg" dir="ltr"><font
style="font-size:11pt" face="Calibri, sans-serif"
color="#000000"><b>From:</b> VoiceOps
<a class="x_moz-txt-link-rfc2396E OWAAutoLink"
href="mailto:voiceops-bounces@voiceops.org"
id="LPlnk331209" previewremoved="true"
moz-do-not-send="true">
<voiceops-bounces@voiceops.org></a> on behalf of
Nate Burke <a class="x_moz-txt-link-rfc2396E
OWAAutoLink" href="mailto:nate@blastcomm.com"
id="LPlnk27395" previewremoved="true"
moz-do-not-send="true">
<nate@blastcomm.com></a><br>
<b>Sent:</b> Wednesday, June 19, 2019 10:44:50 AM<br>
<b>To:</b> <a class="x_moz-txt-link-abbreviated
OWAAutoLink" href="mailto:voiceops@voiceops.org"
id="LPlnk184388" previewremoved="true"
moz-do-not-send="true">
voiceops@voiceops.org</a><br>
<b>Subject:</b> Re: [VoiceOps] ATA To Connect to Mitel
PBX</font>
<div></div>
</div>
<div class="x_BodyFragment"><font size="2"><span
style="font-size:11pt">
<div class="x_PlainText">Thanks to everyone for the
replies. The MITEL Tech is being 0 help
<br>
other than continuing to tell the customer that my
lines are the problem.<br>
<br>
The MITEL card that I'm plugging into is a 'LS/GS
Trunk (6cct) <br>
0109-011-001-SA'. I'm guessing the settings that
are the problem are the<br>
<br>
Forward Disconnect Delay<br>
Forward Disconnect Battery<br>
<br>
Anybody know what these settings should be to in the
TA908 to interface <br>
to this MITEL card?<br>
<br>
Currently they are set to<br>
Forward Disconnect Delay - Currently at 750ms<br>
Forward Disconnect Battery -Currently on Remove.<br>
<br>
Thanks,<br>
Nate<br>
<br>
<br>
On 6/17/2019 9:07 PM, Todd Wolf wrote:<br>
> This link is relevant to your issue<br>
><br>
> <a
href="https://supportforums.adtran.com/thread/2264"
id="LPlnk410113" class="OWAAutoLink"
previewremoved="true" moz-do-not-send="true">
https://supportforums.adtran.com/thread/2264</a><br>
><br>
><br>
>> On Jun 17, 2019, at 9:36 PM, Nate Burke <a
class="x_moz-txt-link-rfc2396E OWAAutoLink"
href="mailto:nate@blastcomm.com" id="LPlnk870183"
previewremoved="true" moz-do-not-send="true">
<nate@blastcomm.com></a> wrote:<br>
>><br>
>> Sorry for Dredging up an old post. I've
had the Adtran TA908 (2nd gen) installed to the
MITEL for about a month, but now I'm starting to
hear about problems. In Certain call scenarios, the
MITEL is not disconnecting the Trunk port, even
though a call has ended. The Mitel consultant is
placing the blame squarely with me, that I'm not
sending the proper 'Disconnect Supervision' and the
MITEL is not hanging up the line.<br>
>><br>
>> I've been googling, and reading manuals,
and haven't been able to find any sort of settings
for a 'disconnect supervision'<br>
>><br>
>> Anyone run into this before?<br>
>><br>
>> Thanks,<br>
>> Nate<br>
>><br>
>><br>
>>> On 4/13/2019 7:23 AM, Nathan Anderson
wrote:<br>
>>> You didn't say what the "some issues"
were that the customer was still complaining about.
Just stuck lines? Just echo? Both? Something else
entirely?<br>
>>><br>
>>> Re: stuck lines, sounds to me like the
TA and the phone system are not in agreement about
what method of disconnect supervision (if any) the
TA is going to provide and the phone system trunks
are going to be looking for.<br>
>>><br>
>>> -- Nathan<br>
>>><br>
>>> -----Original Message-----<br>
>>> From: VoiceOps [<a
href="mailto:voiceops-bounces@voiceops.org"
id="LPlnk666683" class="OWAAutoLink"
previewremoved="true" moz-do-not-send="true">mailto:voiceops-bounces@voiceops.org</a>]
On Behalf Of Nate Burke<br>
>>> Sent: Friday, April 12, 2019 9:33 AM<br>
>>> To: <a
class="x_moz-txt-link-abbreviated OWAAutoLink"
href="mailto:voiceops@voiceops.org"
id="LPlnk758877" previewremoved="true"
moz-do-not-send="true">
voiceops@voiceops.org</a><br>
>>> Subject: [VoiceOps] ATA To Connect to
Mitel PBX<br>
>>><br>
>>> I've only had to provide POTS
termination to 1 MITEL system. I tried<br>
>>> using Linksys/Cisco SPA and Grandstream
ATA's, then finally put in an<br>
>>> Adtran TA904 (2nd gen). The Adtran
seemed to give the least number of<br>
>>> issues with Lines getting stuck open,
Echo, etc. But the (former)<br>
>>> customer was still complaining about
some issues when they closed up shop.<br>
>>><br>
>>> I now need to provide 6 analog lines to
hand off to an existing MITEL.<br>
>>> Is there an ATA that's better than a
TA908 for doing "Acceptable" POTS<br>
>>> to a MITEL?<br>
>>><br>
>>> Thanks,<br>
>>> Nate<br>
>>
_______________________________________________<br>
>> VoiceOps mailing list<br>
>> <a class="x_moz-txt-link-abbreviated
OWAAutoLink" href="mailto:VoiceOps@voiceops.org"
id="LPlnk466209" previewremoved="true"
moz-do-not-send="true">
VoiceOps@voiceops.org</a><br>
>> <a
href="https://puck.nether.net/mailman/listinfo/voiceops"
id="LPlnk394480" class="OWAAutoLink"
previewremoved="true" moz-do-not-send="true">
https://puck.nether.net/mailman/listinfo/voiceops</a><br>
<br>
_______________________________________________<br>
VoiceOps mailing list<br>
<a class="x_moz-txt-link-abbreviated OWAAutoLink"
href="mailto:VoiceOps@voiceops.org"
id="LPlnk663141" previewremoved="true"
moz-do-not-send="true">VoiceOps@voiceops.org</a><br>
<a
href="https://puck.nether.net/mailman/listinfo/voiceops"
id="LPlnk193230" class="OWAAutoLink"
previewremoved="true" moz-do-not-send="true">https://puck.nether.net/mailman/listinfo/voiceops</a><br>
</div>
</span></font></div>
</blockquote>
<br>
</div>
</div>
</blockquote>
<br>
</body>
</html>