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Unfortunately the MITEL tech is being very little help. Even the
customer says they are not-responsive. So I have no way of knowing
what the MITEL settings are now, he has not responded to my
requests. Previously they were getting POTS handoff from an
AT&T T-1 to POTS unit, supposedly it worked fine. <br>
<br>
This is at a Hotel, so getting the exact scenario that happens is a
little difficult. What we have been told is that randomly, an
incoming call will route directly to a guest room. We can't even
get times when this happens to correlate call logs, as the guest
just complains to the front desk at checkout. The only thing we can
figure, is that the MITEL is not closing a trunk line, and and if an
incoming call hits that same trunk, it just rings through to the
last extension connected to that trunk. <br>
<br>
Would there be any harm in turning the Forward Disconnect Delay up
to it's maximum value? I think 2000ms. <br>
<br>
Nate<br>
<br>
<div class="moz-cite-prefix">On 6/19/2019 10:07 AM, Matthew Yaklin
wrote:<br>
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<p style="margin-top:0;margin-bottom:0">Nate,</p>
<p style="margin-top:0;margin-bottom:0"><br>
</p>
<p style="margin-top:0;margin-bottom:0"><span>I see that you
haveForward Disconnect Delay set to 750 ms on the Adtran.</span><span></span></p>
<p style="margin-top:0;margin-bottom:0"><span><br>
</span></p>
<p style="margin-top:0;margin-bottom:0"><span>But has the mitel
tech told you what is set on the PBX for forward disconnect
delay?</span></p>
<p style="margin-top:0;margin-bottom:0"><span>Is it possible
some PBX tech in the past set an unusually high value for
that?</span></p>
<p style="margin-top:0;margin-bottom:0"><span><br>
</span></p>
<p style="margin-top:0;margin-bottom:0"><span><br>
</span></p>
<p style="margin-top:0;margin-bottom:0"><span>Also what are
these certain call scenarios? Are you talking about an
incoming call going to the PBX and the user is then doing
something to have the call go back out to the world?</span></p>
<p style="margin-top:0;margin-bottom:0"><span><br>
</span></p>
<p style="margin-top:0;margin-bottom:0"><span>Or are we talking
about a regular plain jane incoming call or outgoing call.
In order to help we need to know if this is more complicated
then it seems.</span></p>
<p style="margin-top:0;margin-bottom:0"><span><br>
</span></p>
<p style="margin-top:0;margin-bottom:0"><span>Matt</span></p>
<p style="margin-top:0;margin-bottom:0"><span><br>
</span></p>
<p style="margin-top:0;margin-bottom:0"><br>
</p>
<p style="margin-top:0;margin-bottom:0"><br>
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<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt"
face="Calibri, sans-serif" color="#000000"><b>From:</b>
VoiceOps <a class="moz-txt-link-rfc2396E" href="mailto:voiceops-bounces@voiceops.org"><voiceops-bounces@voiceops.org></a> on behalf of
Nate Burke <a class="moz-txt-link-rfc2396E" href="mailto:nate@blastcomm.com"><nate@blastcomm.com></a><br>
<b>Sent:</b> Wednesday, June 19, 2019 10:44:50 AM<br>
<b>To:</b> <a class="moz-txt-link-abbreviated" href="mailto:voiceops@voiceops.org">voiceops@voiceops.org</a><br>
<b>Subject:</b> Re: [VoiceOps] ATA To Connect to Mitel PBX</font>
<div></div>
</div>
<div class="BodyFragment"><font size="2"><span
style="font-size:11pt;">
<div class="PlainText">Thanks to everyone for the replies.
The MITEL Tech is being 0 help
<br>
other than continuing to tell the customer that my lines
are the problem.<br>
<br>
The MITEL card that I'm plugging into is a 'LS/GS Trunk
(6cct) <br>
0109-011-001-SA'. I'm guessing the settings that are the
problem are the<br>
<br>
Forward Disconnect Delay<br>
Forward Disconnect Battery<br>
<br>
Anybody know what these settings should be to in the TA908
to interface <br>
to this MITEL card?<br>
<br>
Currently they are set to<br>
Forward Disconnect Delay - Currently at 750ms<br>
Forward Disconnect Battery -Currently on Remove.<br>
<br>
Thanks,<br>
Nate<br>
<br>
<br>
On 6/17/2019 9:07 PM, Todd Wolf wrote:<br>
> This link is relevant to your issue<br>
><br>
> <a
href="https://supportforums.adtran.com/thread/2264"
moz-do-not-send="true">https://supportforums.adtran.com/thread/2264</a><br>
><br>
><br>
>> On Jun 17, 2019, at 9:36 PM, Nate Burke
<a class="moz-txt-link-rfc2396E" href="mailto:nate@blastcomm.com"><nate@blastcomm.com></a> wrote:<br>
>><br>
>> Sorry for Dredging up an old post. I've had the
Adtran TA908 (2nd gen) installed to the MITEL for about a
month, but now I'm starting to hear about problems. In
Certain call scenarios, the MITEL is not disconnecting the
Trunk port, even though a call has ended. The Mitel
consultant is placing the blame squarely with me, that I'm
not sending the proper 'Disconnect Supervision' and the
MITEL is not hanging up the line.<br>
>><br>
>> I've been googling, and reading manuals, and
haven't been able to find any sort of settings for a
'disconnect supervision'<br>
>><br>
>> Anyone run into this before?<br>
>><br>
>> Thanks,<br>
>> Nate<br>
>><br>
>><br>
>>> On 4/13/2019 7:23 AM, Nathan Anderson wrote:<br>
>>> You didn't say what the "some issues" were
that the customer was still complaining about. Just stuck
lines? Just echo? Both? Something else entirely?<br>
>>><br>
>>> Re: stuck lines, sounds to me like the TA and
the phone system are not in agreement about what method of
disconnect supervision (if any) the TA is going to provide
and the phone system trunks are going to be looking for.<br>
>>><br>
>>> -- Nathan<br>
>>><br>
>>> -----Original Message-----<br>
>>> From: VoiceOps [<a
href="mailto:voiceops-bounces@voiceops.org"
moz-do-not-send="true">mailto:voiceops-bounces@voiceops.org</a>]
On Behalf Of Nate Burke<br>
>>> Sent: Friday, April 12, 2019 9:33 AM<br>
>>> To: <a class="moz-txt-link-abbreviated" href="mailto:voiceops@voiceops.org">voiceops@voiceops.org</a><br>
>>> Subject: [VoiceOps] ATA To Connect to Mitel
PBX<br>
>>><br>
>>> I've only had to provide POTS termination to
1 MITEL system. I tried<br>
>>> using Linksys/Cisco SPA and Grandstream
ATA's, then finally put in an<br>
>>> Adtran TA904 (2nd gen). The Adtran seemed to
give the least number of<br>
>>> issues with Lines getting stuck open, Echo,
etc. But the (former)<br>
>>> customer was still complaining about some
issues when they closed up shop.<br>
>>><br>
>>> I now need to provide 6 analog lines to hand
off to an existing MITEL.<br>
>>> Is there an ATA that's better than a TA908
for doing "Acceptable" POTS<br>
>>> to a MITEL?<br>
>>><br>
>>> Thanks,<br>
>>> Nate<br>
>> _______________________________________________<br>
>> VoiceOps mailing list<br>
>> <a class="moz-txt-link-abbreviated" href="mailto:VoiceOps@voiceops.org">VoiceOps@voiceops.org</a><br>
>> <a
href="https://puck.nether.net/mailman/listinfo/voiceops"
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