<div dir="ltr"><div class="gmail_default" style="font-family:monospace,monospace;color:#000000">you onto what im looking for, yes</div><div class="gmail_default" style="font-family:monospace,monospace;color:#000000"><br></div><div class="gmail_default" style="font-family:monospace,monospace;color:#000000">but, the integration to the PBX is not needed now,</div><div class="gmail_default" style="font-family:monospace,monospace;color:#000000">the PBX setup will be done manually by human</div><div class="gmail_default" style="font-family:monospace,monospace;color:#000000"><br></div><div class="gmail_default" style="font-family:monospace,monospace;color:#000000">i started messing with Lucidchart, its not geared towards what im looking for, so hence makes it harder to "draw" out</div><div class="gmail_default" style="font-family:monospace,monospace;color:#000000"><br></div><div class="gmail_default" style="font-family:monospace,monospace;color:#000000"><div><img src="cid:ii_jyor7r230" alt="image.png" style="margin-right: 0px;"><br></div></div><div class="gmail_default" style="font-family:monospace,monospace;color:#000000"><br></div><div class="gmail_default" style="font-family:monospace,monospace;color:#000000"><br></div><div class="gmail_default" style="font-family:monospace,monospace;color:#000000"><br></div><div class="gmail_default" style="font-family:monospace,monospace;color:#000000"><br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Mon, Jul 29, 2019 at 2:49 PM Alex Balashov <<a href="mailto:abalashov@evaristesys.com">abalashov@evaristesys.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="auto">If I understood correctly, what Izzy is after is an actual IVR design tool which allows a low-level provisioner/onboarding specialist or a self-service PBX customer to take an IVR from visual concept to implementation in real time. Such a thing would have to integrate with a SIP application server in order to execute the desired call flow, or spit out dial plan syntax for something like Asterisk or Freeswitch. <div><br></div><div>This is analogous to many of the circuit design tools used for SONET, and, I presume, PON and Metro Ethernet type provisioning as part of various large-scale telco and cable OSS/BSSs. You draw the circuit, design it through various network elements, and the system actually goes out and provisions it on the network elements involved.</div><div><br></div><div>Right?<br><div><br><div id="gmail-m_5799763467340155806AppleMailSignature" dir="ltr">—<div>Sent from mobile, with due apologies for brevity and errors.</div></div><div dir="ltr"><br>On Jul 29, 2019, at 10:12 AM, Ross Tajvar <<a href="mailto:ross@tajvar.io" target="_blank">ross@tajvar.io</a>> wrote:<br><br></div><blockquote type="cite"><div dir="ltr"><div dir="auto">I don't know of any special purpose software that does this. I just use regular diagramming software. I'm partial to <a href="http://draw.io" target="_blank">draw.io</a>.</div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Mon, Jul 29, 2019, 9:47 AM Izzy Goldstein - TeleGo <<a href="mailto:igoldstein@telego.net" target="_blank">igoldstein@telego.net</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"><div class="gmail_default" style="font-family:monospace,monospace;color:rgb(0,0,0)">i need something that will draw the call flow</div><div class="gmail_default" style="font-family:monospace,monospace;color:rgb(0,0,0)">lets say it will start by a DID, and go thru clauses to check time frames, and now the call ends up an a IVR asking the caller to select their language, and now the call ends up into another IVR asking which department, and based on selection it will route the call to a specific extension or to a Queue etc </div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Mon, Jul 29, 2019 at 9:43 AM Shripal Daphtary <<a href="mailto:shripald@gmail.com" rel="noreferrer" target="_blank">shripald@gmail.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">Izzy - are you looking for software that JUST does the work flow visualization, or like a CPAAS designer? <div><br></div><div><br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Sun, Jul 28, 2019 at 10:32 AM Izzy Goldstein - TeleGo <<a href="mailto:igoldstein@telego.net" rel="noreferrer" target="_blank">igoldstein@telego.net</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"><div class="gmail_default" style="font-family:monospace,monospace;color:rgb(0,0,0)">Hi all</div><div class="gmail_default" style="font-family:monospace,monospace;color:rgb(0,0,0)"><br></div><div class="gmail_default" style="font-family:monospace,monospace;color:rgb(0,0,0)">i am looking for a workflow software that i can use to design a workflow for incoming calls, </div><div class="gmail_default" style="font-family:monospace,monospace;color:rgb(0,0,0)">- if it is currently during business hours </div><div class="gmail_default" style="font-family:monospace,monospace;color:rgb(0,0,0)">- they hear a list of options to press (different language)</div><div class="gmail_default" style="font-family:monospace,monospace;color:rgb(0,0,0)">- if they press 1 for english , they will hear other greetings with other set of options etc</div><div class="gmail_default" style="font-family:monospace,monospace;color:rgb(0,0,0)"><br></div><div class="gmail_default" style="font-family:monospace,monospace;color:rgb(0,0,0)">i want to design this workflow so that its easy to hand off to the department that sets up new accounts, and they will know how to design the PBX for this client based on the workflow </div><div class="gmail_default" style="font-family:monospace,monospace;color:rgb(0,0,0)"><br></div><div class="gmail_default" style="font-family:monospace,monospace;color:rgb(0,0,0)">what software do you use?</div><div class="gmail_default" style="font-family:monospace,monospace;color:rgb(0,0,0)">what software did you use ?</div><div class="gmail_default" style="font-family:monospace,monospace;color:rgb(0,0,0)">what software have you heard of, that can do this ?</div><div class="gmail_default" style="font-family:monospace,monospace;color:rgb(0,0,0)"><br></div><div class="gmail_default" style="font-family:monospace,monospace;color:rgb(0,0,0)"><br></div><div class="gmail_default" style="font-family:monospace,monospace;color:rgb(0,0,0)"><br></div><div><br></div>-- <br><div dir="ltr" class="gmail-m_5799763467340155806m_2891743426454467852gmail-m_7397019310302230380gmail-m_-4717794491573816908gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><span style="font-size:12.8px"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:13.3333px;font-family:arial;color:rgb(67,67,67);background-color:transparent;font-weight:700;vertical-align:baseline;white-space:pre-wrap">Izzy Goldstein </span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:13.3333px;font-family:arial;color:rgb(67,67,67);background-color:transparent;font-style:italic;vertical-align:baseline;white-space:pre-wrap">Chief Technology Officer </span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:13.3333px;font-family:arial;color:rgb(67,67,67);background-color:transparent;vertical-align:baseline;white-space:pre-wrap">Main: </span><span style="font-size:13.3333px;font-family:arial;color:rgb(17,85,204);background-color:transparent;text-decoration:underline;vertical-align:baseline;white-space:pre-wrap"><a href="tel:(212)%20477-1000" value="+12124771000" style="color:rgb(17,85,204)" rel="noreferrer" target="_blank">(212) 477-1000 x 2085</a></span><span style="font-size:13.3333px;font-family:arial;color:rgb(17,85,204);background-color:transparent;vertical-align:baseline;white-space:pre-wrap"> </span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:13.3333px;font-family:arial;color:rgb(67,67,67);background-color:transparent;vertical-align:baseline;white-space:pre-wrap">Direct: </span><span style="font-size:13.3333px;font-family:arial;color:rgb(17,85,204);background-color:transparent;text-decoration:underline;vertical-align:baseline;white-space:pre-wrap"><a href="tel:(929)%20477-2085" value="+19294772085" style="color:rgb(17,85,204)" rel="noreferrer" target="_blank">(929) 477-2085</a></span></p><p dir="ltr" style="color:rgb(34,34,34);font-family:arial,sans-serif;font-size:12.8px;font-style:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-size:13.3333px;font-family:arial;color:rgb(67,67,67);background-color:transparent;vertical-align:baseline;white-space:pre-wrap">Website:</span><span style="font-size:13.3333px;font-family:arial;color:rgb(17,85,204);background-color:transparent;vertical-align:baseline;white-space:pre-wrap"> </span><a href="http://www.telego.net/" style="color:rgb(17,85,204);text-decoration:none" rel="noreferrer" target="_blank"><span style="font-size:13.3333px;font-family:arial;background-color:transparent;text-decoration:underline;vertical-align:baseline;white-space:pre-wrap">www.telego.com</span></a><span style="font-size:13.3333px;font-family:arial;color:rgb(67,67,67);background-color:transparent;vertical-align:baseline;white-space:pre-wrap"> </span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:12.8px"></span><span style="font-size:12.8px"><br></span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><a href="http://www.telego.com/" style="color:rgb(17,85,204);text-decoration:none" rel="noreferrer" target="_blank"><span style="font-size:13.3333px;font-family:arial;background-color:transparent;font-weight:700;text-decoration:underline;vertical-align:baseline;white-space:pre-wrap"><img src="https://lh4.googleusercontent.com/Ze7NkT2QtotXfVWbpWXrpSMRIcAdqb0Ci0_RZsAjQzmRrd-_v02-O86QlqwZnGUE8SlBECXBvJUPXSH7ZRyDvDVeaXQFSS5SiA4gan112DN-0s2D3prRdt2UeUprZQEo1YmUFfZ7" width="182" height="54" style="border: none;"></span></a></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:12.8px"><br></span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10.6667px;font-family:arial;color:rgb(153,153,153);font-style:italic;vertical-align:baseline;white-space:pre-wrap">Confidentiality Notice: This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify us immediately by email reply and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of TeleGo (T). Employees of TeleGo are expressly required not to make defamatory statements and not to infringe or authorize any infringement of copyright or any other legal right by email communications. Any such communication is contrary to TeleGo policy and outside the scope of the employment of the individual concerned. TeleGo will not accept any liability in respect of such communication, and the employee responsible will be personally liable for any damages or other liability arising.</span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:12.8px"><br></span><a href="https://youtu.be/DaT8YAZ4V0w" style="color:rgb(17,85,204);font-size:12.8px;text-decoration:none" rel="noreferrer" target="_blank"><span style="font-size:14.6667px;font-family:arial;text-decoration:underline;vertical-align:baseline;white-space:pre-wrap">TeleGo Hosted PBX</span></a><br></p></span></div></div></div></div></div></div></div></div></div></div></div></div></div>
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</blockquote></div><br clear="all"><div><br></div>-- <br><div dir="ltr" class="gmail-m_5799763467340155806m_2891743426454467852gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><span style="font-size:12.8px"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:13.3333px;font-family:arial;color:rgb(67,67,67);background-color:transparent;font-weight:700;vertical-align:baseline;white-space:pre-wrap">Izzy Goldstein </span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:13.3333px;font-family:arial;color:rgb(67,67,67);background-color:transparent;font-style:italic;vertical-align:baseline;white-space:pre-wrap">Chief Technology Officer </span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:13.3333px;font-family:arial;color:rgb(67,67,67);background-color:transparent;vertical-align:baseline;white-space:pre-wrap">Main: </span><span style="font-size:13.3333px;font-family:arial;color:rgb(17,85,204);background-color:transparent;text-decoration:underline;vertical-align:baseline;white-space:pre-wrap"><a href="tel:(212)%20477-1000" value="+12124771000" style="color:rgb(17,85,204)" rel="noreferrer" target="_blank">(212) 477-1000 x 2085</a></span><span style="font-size:13.3333px;font-family:arial;color:rgb(17,85,204);background-color:transparent;vertical-align:baseline;white-space:pre-wrap"> </span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:13.3333px;font-family:arial;color:rgb(67,67,67);background-color:transparent;vertical-align:baseline;white-space:pre-wrap">Direct: </span><span style="font-size:13.3333px;font-family:arial;color:rgb(17,85,204);background-color:transparent;text-decoration:underline;vertical-align:baseline;white-space:pre-wrap"><a href="tel:(929)%20477-2085" value="+19294772085" style="color:rgb(17,85,204)" rel="noreferrer" target="_blank">(929) 477-2085</a></span></p><p dir="ltr" style="color:rgb(34,34,34);font-family:arial,sans-serif;font-size:12.8px;font-style:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-size:13.3333px;font-family:arial;color:rgb(67,67,67);background-color:transparent;vertical-align:baseline;white-space:pre-wrap">Website:</span><span style="font-size:13.3333px;font-family:arial;color:rgb(17,85,204);background-color:transparent;vertical-align:baseline;white-space:pre-wrap"> </span><a href="http://www.telego.net/" style="color:rgb(17,85,204);text-decoration:none" rel="noreferrer" target="_blank"><span style="font-size:13.3333px;font-family:arial;background-color:transparent;text-decoration:underline;vertical-align:baseline;white-space:pre-wrap">www.telego.com</span></a><span style="font-size:13.3333px;font-family:arial;color:rgb(67,67,67);background-color:transparent;vertical-align:baseline;white-space:pre-wrap"> </span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:12.8px"></span><span style="font-size:12.8px"><br></span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><a href="http://www.telego.com/" style="color:rgb(17,85,204);text-decoration:none" rel="noreferrer" target="_blank"><span style="font-size:13.3333px;font-family:arial;background-color:transparent;font-weight:700;text-decoration:underline;vertical-align:baseline;white-space:pre-wrap"><img src="https://lh4.googleusercontent.com/Ze7NkT2QtotXfVWbpWXrpSMRIcAdqb0Ci0_RZsAjQzmRrd-_v02-O86QlqwZnGUE8SlBECXBvJUPXSH7ZRyDvDVeaXQFSS5SiA4gan112DN-0s2D3prRdt2UeUprZQEo1YmUFfZ7" width="182" height="54" style="border: none;"></span></a></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:12.8px"><br></span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10.6667px;font-family:arial;color:rgb(153,153,153);font-style:italic;vertical-align:baseline;white-space:pre-wrap">Confidentiality Notice: This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify us immediately by email reply and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of TeleGo (T). Employees of TeleGo are expressly required not to make defamatory statements and not to infringe or authorize any infringement of copyright or any other legal right by email communications. Any such communication is contrary to TeleGo policy and outside the scope of the employment of the individual concerned. TeleGo will not accept any liability in respect of such communication, and the employee responsible will be personally liable for any damages or other liability arising.</span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:12.8px"><br></span><a href="https://youtu.be/DaT8YAZ4V0w" style="color:rgb(17,85,204);font-size:12.8px;text-decoration:none" rel="noreferrer" target="_blank"><span style="font-size:14.6667px;font-family:arial;text-decoration:underline;vertical-align:baseline;white-space:pre-wrap">TeleGo Hosted PBX</span></a><br></p></span></div></div></div></div></div></div></div></div></div></div></div></div>
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</div></blockquote><blockquote type="cite"><div dir="ltr"><span>_______________________________________________</span><br><span>VoiceOps mailing list</span><br><span><a href="mailto:VoiceOps@voiceops.org" target="_blank">VoiceOps@voiceops.org</a></span><br><span><a href="https://puck.nether.net/mailman/listinfo/voiceops" target="_blank">https://puck.nether.net/mailman/listinfo/voiceops</a></span><br></div></blockquote></div></div></div>_______________________________________________<br>
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</blockquote></div><br clear="all"><div><br></div>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><span style="font-size:12.8px"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:13.3333px;font-family:arial;color:rgb(67,67,67);background-color:transparent;font-weight:700;vertical-align:baseline;white-space:pre-wrap">Izzy Goldstein </span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:13.3333px;font-family:arial;color:rgb(67,67,67);background-color:transparent;font-style:italic;vertical-align:baseline;white-space:pre-wrap">Chief Technology Officer </span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:13.3333px;font-family:arial;color:rgb(67,67,67);background-color:transparent;vertical-align:baseline;white-space:pre-wrap">Main: </span><span style="font-size:13.3333px;font-family:arial;color:rgb(17,85,204);background-color:transparent;text-decoration:underline;vertical-align:baseline;white-space:pre-wrap"><a href="tel:(212)%20477-1000" value="+12124771000" style="color:rgb(17,85,204)" target="_blank">(212) 477-1000 x 2085</a></span><span style="font-size:13.3333px;font-family:arial;color:rgb(17,85,204);background-color:transparent;vertical-align:baseline;white-space:pre-wrap"> </span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:13.3333px;font-family:arial;color:rgb(67,67,67);background-color:transparent;vertical-align:baseline;white-space:pre-wrap">Direct: </span><span style="font-size:13.3333px;font-family:arial;color:rgb(17,85,204);background-color:transparent;text-decoration:underline;vertical-align:baseline;white-space:pre-wrap"><a href="tel:(929)%20477-2085" value="+19294772085" style="color:rgb(17,85,204)" target="_blank">(929) 477-2085</a></span></p><p dir="ltr" style="color:rgb(34,34,34);font-family:arial,sans-serif;font-size:12.8px;font-style:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-size:13.3333px;font-family:arial;color:rgb(67,67,67);background-color:transparent;vertical-align:baseline;white-space:pre-wrap">Website:</span><span style="font-size:13.3333px;font-family:arial;color:rgb(17,85,204);background-color:transparent;vertical-align:baseline;white-space:pre-wrap"> </span><a href="http://www.telego.net/" style="color:rgb(17,85,204);text-decoration:none" target="_blank"><span style="font-size:13.3333px;font-family:arial;background-color:transparent;text-decoration:underline;vertical-align:baseline;white-space:pre-wrap">www.telego.com</span></a><span style="font-size:13.3333px;font-family:arial;color:rgb(67,67,67);background-color:transparent;vertical-align:baseline;white-space:pre-wrap"> </span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:12.8px"></span><span style="font-size:12.8px"><br></span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><a href="http://www.telego.com/" style="color:rgb(17,85,204);text-decoration:none" target="_blank"><span style="font-size:13.3333px;font-family:arial;background-color:transparent;font-weight:700;text-decoration:underline;vertical-align:baseline;white-space:pre-wrap"><img src="https://lh4.googleusercontent.com/Ze7NkT2QtotXfVWbpWXrpSMRIcAdqb0Ci0_RZsAjQzmRrd-_v02-O86QlqwZnGUE8SlBECXBvJUPXSH7ZRyDvDVeaXQFSS5SiA4gan112DN-0s2D3prRdt2UeUprZQEo1YmUFfZ7" width="182" height="54" style="border: none;"></span></a></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:12.8px"><br></span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10.6667px;font-family:arial;color:rgb(153,153,153);font-style:italic;vertical-align:baseline;white-space:pre-wrap">Confidentiality Notice: This e-mail may contain confidential and/or privileged information. 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