<div dir="ltr"><div dir="ltr"><div class="gmail_default" style="font-size:small">We do it frequently for our contact centre clients. </div><div class="gmail_default" style="font-size:small"><br></div><div class="gmail_default" style="font-size:small">Most frequent use case is when client's internal call processing becomes unavailable (capacity or outage) but we do charge for SIP capacity to accept, answer those calls and play a custom announcement. If they want an announcement without paying for lines, that's called the busy signal. </div><div class="gmail_default" style="font-size:small"><br></div><div class="gmail_default" style="font-size:small">They should get more trunks than call processing licenses and that would meet their requirements (but they have to pay for trunk capacity, as do you).</div><div class="gmail_default" style="font-size:small"><br></div><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><table border="0" cellspacing="0" cellpadding="0">
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<p><a href="http://www.startelecom.ca" target="_blank"><span></span><img src="http://www.nuvoxx.ca/images/star-telecom.png" width="96" height="63"></a><span></span><br></p></td><td valign="top" style="border-top:none;border-bottom:none;border-left:none;border-right:1pt solid rgb(177,177,177);padding:0cm"></td>
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<p><b><span style="font-size:10.5pt;font-family:"Trebuchet MS",sans-serif;color:rgb(51,51,51)">Ivan Kovacevic</span></b><span style="font-size:9pt;font-family:Arial,sans-serif;color:rgb(173,173,173)"><br>
</span><font face="trebuchet ms, sans-serif" size="1"><i><span style="color:rgb(173,173,173)">Co-Founder and VP Client Services<br></span></i></font></p><p><font size="1" face="tahoma, sans-serif" color="#000000"><b>STAR TELECOM</b></font></p></td></tr></tbody></table></div></div></div></div></div></div></div></div></div></div><br></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Fri, Jan 10, 2020 at 12:29 PM Deborah McDuffie <<a href="mailto:dmcduffie@socket.net">dmcduffie@socket.net</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div>
<font size="-1"><font face="Arial">Good morning, <br>
<br>
We've got a request from one of our SIP trunk customers, asking
us to provide an automated recorded message should their inbound
call volume unexpectedly exceed their trunk capacity (rather
than a busy signal). They don't want to have the calls
rerouted, or answered, per se, or have people leave a message -
just an announcement that they have a situation that has
resulted in an excessive call volume, and asking people to call
back.<br>
<br>
This is the first time we've gotten such a request, and it
doesn't look like a common SP service offering. Normally,
customers just provide an alternate overflow destination for us
to send the calls to. Are there any other service providers who
have offered this kind of failover/overflow service for
exceeding trunk capacity, and, if so, how did you price the
service? Please feel free to contact me directly, if you have
any suggestions.<br>
</font></font>
<pre cols="72">--
Deborah McDuffie
Sales Engineer
Socket Telecom
(573) 817-0000, ext 157
<a href="mailto:dmcduffie@socket.net" target="_blank">dmcduffie@socket.net</a></pre>
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