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<p class="MsoNormal">If there's something standardized out there, I’d love to see a link to it. We have a nationwide US footprint and had to build an internal system to handle routing to 211, 311, 511, 711 & 811 based on calling number. It was a real pain tracking
down all of the numbers we need to translate to, though.<o:p></o:p></p>
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<p class="MsoNormal">We’re a pretty small business-only carrier, and volume to non-911 N11 numbers is low, but not insignificant. Current N11 call counts in 2020:<o:p></o:p></p>
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<p class="MsoNormal">211 - 270<o:p></o:p></p>
<p class="MsoNormal">311 - 82<o:p></o:p></p>
<p class="MsoNormal">511 - 67<o:p></o:p></p>
<p class="MsoNormal">711 - 34<o:p></o:p></p>
<p class="MsoNormal">811 - 323<o:p></o:p></p>
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<p class="MsoNormal"><b>From:</b> VoiceOps <voiceops-bounces@voiceops.org> <b>On Behalf Of
</b>Mike Hammett<br>
<b>Sent:</b> Tuesday, March 24, 2020 09:25<br>
<b>To:</b> Paul Timmins <paul@timmins.net><br>
<b>Cc:</b> voiceops@voiceops.org<br>
<b>Subject:</b> Re: [VoiceOps] Three Digit Numbers<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Are we supposed to be providing the intelligence in how to route those calls? IE: Customer is in the City of Chicago, so route it to
the city's Digger 10 digit, whereas if the customer is anywhere else in Illinois, route it to the state's JULIE 10 digit?<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><br>
<br>
-----<br>
Mike Hammett<br>
Intelligent Computing Solutions<br>
<a href="http://www.ics-il.com">http://www.ics-il.com</a><br>
<br>
<br>
<br>
Midwest Internet Exchange<br>
<a href="http://www.midwest-ix.com">http://www.midwest-ix.com</a><br>
<br>
<br>
<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">From:
</span></b><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">"Paul Timmins" <<a href="mailto:paul@timmins.net">paul@timmins.net</a>><br>
<b>To: </b>"Carlos Alvarez" <<a href="mailto:caalvarez@gmail.com">caalvarez@gmail.com</a>><br>
<b>Cc: </b><a href="mailto:voiceops@voiceops.org">voiceops@voiceops.org</a><br>
<b>Sent: </b>Tuesday, March 24, 2020 10:14:18 AM<br>
<b>Subject: </b>Re: [VoiceOps] Three Digit Numbers<br>
<br>
711 and 811 have federal mandates to go to telecommunications relay service and one call facilities flagging services respectively. Be careful about working like that.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">On Mar 24, 2020, at 11:10 AM, Carlos Alvarez <<a href="mailto:caalvarez@gmail.com" target="_blank">caalvarez@gmail.com</a>> wrote:<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">We don't handle any others in a traditional way. Well, 611 is actually in place, to our support line, but it has never once been used. 811 and 711 are used
for 911 testing without a real 911 call, as carriers mostly use those for automated systems that return your 911 info.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">On Tue, Mar 24, 2020 at 7:55 AM Mike Hammett <<a href="mailto:voiceops@ics-il.net" target="_blank">voiceops@ics-il.net</a>> wrote:<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">What three digit numbers are commonly in use and how are people routing them?<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Obviously there's 911 and that has a whole routing ecosystem.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">What about 811? 311? X11?<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">What other special numbers are people handling?<o:p></o:p></span></p>
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<br>
-----<br>
Mike Hammett<br>
Intelligent Computing Solutions<br>
<a href="http://www.ics-il.com/" target="_blank">http://www.ics-il.com</a><br>
<br>
<br>
<br>
Midwest Internet Exchange<br>
<a href="http://www.midwest-ix.com/" target="_blank">http://www.midwest-ix.com</a><br>
<br>
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">_______________________________________________<br>
VoiceOps mailing list<br>
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<a href="https://puck.nether.net/mailman/listinfo/voiceops" target="_blank">https://puck.nether.net/mailman/listinfo/voiceops</a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">_______________________________________________<br>
VoiceOps mailing list<br>
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<br>
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