<div dir="ltr">Obamacare tripled the staff at both of the billing companies we serve, and doubled call volume. It legally requires billing within a certain timeframe, which also causes erroneous bills to go out, then they have to call customers and say "no not really wait for your second bill with a correction." </div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Thu, Mar 26, 2020 at 12:37 PM Alex Balashov <<a href="mailto:abalashov@evaristesys.com">abalashov@evaristesys.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="auto">Oh yeah. Medical billing is the one thing this country will not forget or neglect under any circumstances. That’s one thing we do really well - medically bill. After the thermonuclear Armageddon, cockroaches will remain, along with medical billing.<div><br></div><div>And the PHP programming language.<br><br><div dir="ltr">—<div>Sent from mobile, with due apologies for brevity and errors.</div></div><div dir="ltr"><br><blockquote type="cite">On Mar 26, 2020, at 3:00 PM, Carlos Alvarez <<a href="mailto:caalvarez@gmail.com" target="_blank">caalvarez@gmail.com</a>> wrote:<br><br></blockquote></div><blockquote type="cite"><div dir="ltr"><div dir="ltr">Medical billing--exactly the same.<div><br></div><div>"Elective" medicine like dental and small doctor's office--totally dead.</div><div><br></div><div>Manufacturing--dead.</div><div><br></div><div>Professional offices--normal.</div><div><br></div><div>We saw a spike in traffic very early on, and now we're well below normal.</div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Mar 25, 2020 at 6:00 PM Darren Schreiber <<a href="mailto:darren@2600hz.com" target="_blank">darren@2600hz.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
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<p class="MsoNormal">We are in a similar boat. Almost 60% higher in traffic. We service medical, police, fire and a lot of technical orgs. They are doing constant conference calls. Big spikes in the morning.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">On the other hand we also service hotels. That traffic is literally non-existent now.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">We are doubling our server count this week in anticipation and shifting non-critical “data” side of the traffic to alternate paths.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal"><b><span style="font-size:12pt;color:black">From: </span></b><span style="font-size:12pt;color:black">VoiceOps <<a href="mailto:voiceops-bounces@voiceops.org" target="_blank">voiceops-bounces@voiceops.org</a>> on behalf of Ryan Delgrosso <<a href="mailto:ryandelgrosso@gmail.com" target="_blank">ryandelgrosso@gmail.com</a>><br>
<b>Date: </b>Wednesday, March 25, 2020 at 5:43 PM<br>
<b>To: </b>"<a href="mailto:voiceops@voiceops.org" target="_blank">voiceops@voiceops.org</a>" <<a href="mailto:voiceops@voiceops.org" target="_blank">voiceops@voiceops.org</a>><br>
<b>Subject: </b>Re: [VoiceOps] Coronavirus Traffic Patterns<u></u><u></u></span></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p>We are +100% network traffic since the first lock-down happened. Its worth noting we are a healthcare focused carrier so this isn't at all surprising, and as more cities go into lock-down we expect this is going to move around, and we will probably see net
+200%-400% traffic over YoY norms. <u></u><u></u></p>
<p>We have also seen +400% customer intake rate as healthcare providers scramble to be able to work remotely or rapidly scale staffing.
<u></u><u></u></p>
<p>We are seeing both in regional surges as well. <u></u><u></u></p>
<p><u></u> <u></u></p>
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<p class="MsoNormal">On 3/23/2020 4:58 PM, Andrew Melton wrote:<u></u><u></u></p>
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<p class="MsoNormal"><span style="font-family:Verdana,sans-serif">It would be interesting to hear what kind of traffic shifts this group has observed over the past 2 weeks. While certain variances are predictable, i.e. Mother's Day, I have no idea what to
expect with millions of people in the US suddenly working from home every day and how that informs metrics, planning, reporting, etc.<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-family:Verdana,sans-serif"><u></u> <u></u></span></p>
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<p class="MsoNormal"><span style="font-family:Verdana,sans-serif"><u></u> <u></u></span></p>
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<p class="MsoNormal"><span style="font-family:Verdana,sans-serif">-Andy<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-family:Verdana,sans-serif"><u></u> <u></u></span></p>
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<p class="MsoNormal"><span style="font-family:Arial,sans-serif">-----------------------------------</span><span style="font-family:Verdana,sans-serif"><u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-family:Verdana,sans-serif">Please wash your hands.<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-family:Arial,sans-serif">-----------------------------------</span><span style="font-family:Verdana,sans-serif"><u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-family:Verdana,sans-serif"><u></u> <u></u></span></p>
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<p class="MsoNormal"><span style="font-family:Verdana,sans-serif"><u></u> <u></u></span></p>
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<p class="MsoNormal"><span style="font-family:Verdana,sans-serif"><u></u> <u></u></span></p>
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<p class="MsoNormal"><br>
<br>
<u></u><u></u></p>
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</blockquote>
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