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Cannot the actual customer of the numbers call them up and complain? Ask for a supervisor and chew them out?</div>
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<font face="PMingLiU,serif" size="3"><span style="font-size:12pt"><font face="HelveticaNeue-Bold" size="2" color="#000048"><span style="font-size:10pt"><b>Matthew Yaklin</b></span></font></span></font></div>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> VoiceOps <voiceops-bounces@voiceops.org> on behalf of Ross Tajvar <ross@tajvar.io><br>
<b>Sent:</b> Wednesday, June 17, 2020 4:23 PM<br>
<b>To:</b> Aaron C. de Bruyn <aaron@heyaaron.com><br>
<b>Cc:</b> VoiceOps <voiceops@voiceops.org><br>
<b>Subject:</b> Re: [VoiceOps] Charter/Spectrum Port Out?</font>
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<div dir="auto">Sounds like they're jerking you around, and it's time to file a complaint with the FCC.</div>
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<div dir="ltr" class="x_gmail_attr">On Wed, Jun 17, 2020, 4:20 PM Aaron C. de Bruyn via VoiceOps <<a href="mailto:voiceops@voiceops.org">voiceops@voiceops.org</a>> wrote:<br>
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<div dir="ltr">Someone messaged me off-list. I should have been clearer.
<div>We *have* included a copy of the bill and their 4-digit PIN they use to protect the voice services.</div>
<div>They ignore it. It keeps getting kicked back as rejected due to the address.</div>
<div>I've called them 15 times over the last few weeks and been given 15 different ways of supplying the address.</div>
<div>City/State in all caps, with or without a comma between them. OR vs Ore</div>
<div>Combinations of the billing address verses the service address. One asked us to add a second address line with the text 'CBN'...</div>
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<div>All this to avoid them jacking the price by $25/line.</div>
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<div>-A</div>
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<div dir="ltr" class="x_gmail_attr">On Wed, Jun 17, 2020 at 10:55 AM Aaron C. de Bruyn <<a href="mailto:aaron@heyaaron.com" target="_blank" rel="noreferrer">aaron@heyaaron.com</a>> wrote:<br>
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<div dir="ltr">Is there anyone at Charter/Spectrum (Oregon area) that can help with a port out?
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<div>It's been rejected 5 times now.</div>
<div>Every time I call in, the rep gives me a slightly different variation of the address to re-submit.</div>
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<div>The winning carrier keeps getting rejected and asks for a CSR copy. Charter/Spectrum flat-out tells me "we don't do CSR reports for small business customers" and then proceeds to give me a slightly different version of the address every time I call in.</div>
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<div>They absolutely refuse to let me talk to or communicate with the team that actually makes the accept/reject decision to find out why. They simply say "it was rejected because of the address".</div>
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<div>I've spent hours on the phone over the last few weeks and I'm getting nowhere.</div>
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<div>Thanks,</div>
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<div>-A</div>
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