<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8">
</head>
<body>
<p>So much this. The more permissive the dialplan, the fewer
time-wasting tickets you field. </p>
<div class="moz-cite-prefix">On 7/19/2020 10:44 AM, Carlos Alvarez
wrote:<br>
</div>
<blockquote type="cite"
cite="mid:CAEu0Vi3KCc7XkZtNh1VEAgm7Bp1BQwYQnK6cUDkhWT4=fM9uKw@mail.gmail.com">
<meta http-equiv="content-type" content="text/html; charset=UTF-8">
<div dir="ltr">
<div>We do very permissive dialing. Handsets have a default
area code, so they can do 7 digit dialing if they want. We
used to accept a 9+ but not require it, but about ten years
ago dropped that. Funnily enough, the only problem was a
support ticket 1-2 years ago from a long-time customer, with
one employee who couldn't dial out. She suddenly woke up one
Monday forgetting that we dropped the 9+ ten years ago! 1+ or
ten digits is fine for us also. The phone timeouts are set
pretty low so it works fine, and we only get a small number of
accidental short dials because of it.</div>
<div><br>
</div>
<div>The 9+ dialing seemed to be causing some 911 misdials,
which is why we removed it as allowable. And that definitely
helped. BUT...we still process 9911 as a 911 call, it's just
that people not having to regularly dial the 9 first has
helped stop accidental calls.</div>
<div><br>
</div>
<div>We block 411. It's 2020.</div>
<div><br>
</div>
<br>
<div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Sun, Jul 19, 2020 at 9:49
AM Mike Johnston <<a href="mailto:mjohnston@wiktel.com"
moz-do-not-send="true">mjohnston@wiktel.com</a>> wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px
0.8ex;border-left:1px solid
rgb(204,204,204);padding-left:1ex">On 2020-07-19 11:21, Ryan
Delgrosso wrote:<br>
> if there is any pre-9 dialing going on, i just add a 8
digit and 11 <br>
> digit check for leading 9s and drop them at ingress and
then both use <br>
> cases are gracefully managed.<br>
<br>
Sounds like a form of permissive dialing. Jam digits in,
your <br>
translations will sort it out. I like it!<br>
<br>
So for example, if I dialed an 8-digit string starting with
a 9, such as...<br>
9-555-2222<br>
...it would strip the 9 and send it out as...<br>
555-2222<br>
...?<br>
<br>
And if I dialed an 11-digit string starting with a 9, such
as...<br>
9-619-555-2222<br>
...again, it would strip the 9 and send it out as...<br>
619-555-2222<br>
...?<br>
<br>
Do you have issues with timeouts, though? Especially in the
7/8-digit <br>
case? However, this new 988 order will require many areas
to convert to <br>
10-digit dialing (including mine), which may make that
irrelivent.<br>
_______________________________________________<br>
VoiceOps mailing list<br>
<a href="mailto:VoiceOps@voiceops.org" target="_blank"
moz-do-not-send="true">VoiceOps@voiceops.org</a><br>
<a href="https://puck.nether.net/mailman/listinfo/voiceops"
rel="noreferrer" target="_blank" moz-do-not-send="true">https://puck.nether.net/mailman/listinfo/voiceops</a><br>
</blockquote>
</div>
</div>
<br>
<fieldset class="mimeAttachmentHeader"></fieldset>
<pre class="moz-quote-pre" wrap="">_______________________________________________
VoiceOps mailing list
<a class="moz-txt-link-abbreviated" href="mailto:VoiceOps@voiceops.org">VoiceOps@voiceops.org</a>
<a class="moz-txt-link-freetext" href="https://puck.nether.net/mailman/listinfo/voiceops">https://puck.nether.net/mailman/listinfo/voiceops</a>
</pre>
</blockquote>
</body>
</html>