<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8">
</head>
<body>
<div class="moz-cite-prefix">Port the entire account with the remark
"disconnect all remaining services" in the remarks field of the
LSR. Send the carrier nothing from the customer.<br>
</div>
<div class="moz-cite-prefix"><br>
</div>
<div class="moz-cite-prefix">On 7/22/20 4:02 PM, Carlos Alvarez
wrote:<br>
</div>
<blockquote type="cite"
cite="mid:CAEu0Vi2i6a_Gv3psyJo7c001M3KXU7uUHJCZSYx6+N45yu1gzQ@mail.gmail.com">
<meta http-equiv="content-type" content="text/html; charset=UTF-8">
<div dir="ltr">
<div>The customer said they tried to do that, but was told that
they can either cancel the account in full, or not, but can't
cancel the renewal.</div>
<div><br>
</div>
<div>Even if they do, it leaves the question of being billed for
one more month of service they won't be using.</div>
<div><br>
</div>
<br>
<div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Wed, Jul 22, 2020 at
12:55 PM Paul Timmins <<a href="mailto:paul@timmins.net"
moz-do-not-send="true">paul@timmins.net</a>> wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px
0.8ex;border-left:1px solid
rgb(204,204,204);padding-left:1ex">
<div>
<div>Send a letter cancelling the autorenewal, allowing it
to go month to month. Then port it.<br>
</div>
<div><br>
</div>
<div>On 7/22/20 3:43 PM, Carlos Alvarez wrote:<br>
</div>
<blockquote type="cite">
<div dir="ltr">We've had issues in the long past where
ILECs in particular would refuse a port-out for
"pending orders" if they had received a 30 day notice
of cancellation. This basically would help get them
an extra month of revenue. We have a customer whose
service renews in a few days for another year, if they
don't cancel. If we enter a port order today, and
they give a 30 day notice tomorrow, could that port be
blocked?
<div><br>
</div>
</div>
<br>
<fieldset></fieldset>
<pre>_______________________________________________
VoiceOps mailing list
<a href="mailto:VoiceOps@voiceops.org" target="_blank" moz-do-not-send="true">VoiceOps@voiceops.org</a>
<a href="https://puck.nether.net/mailman/listinfo/voiceops" target="_blank" moz-do-not-send="true">https://puck.nether.net/mailman/listinfo/voiceops</a>
</pre>
</blockquote>
<p><br>
</p>
</div>
_______________________________________________<br>
VoiceOps mailing list<br>
<a href="mailto:VoiceOps@voiceops.org" target="_blank"
moz-do-not-send="true">VoiceOps@voiceops.org</a><br>
<a href="https://puck.nether.net/mailman/listinfo/voiceops"
rel="noreferrer" target="_blank" moz-do-not-send="true">https://puck.nether.net/mailman/listinfo/voiceops</a><br>
</blockquote>
</div>
</div>
<br>
<fieldset class="mimeAttachmentHeader"></fieldset>
<pre class="moz-quote-pre" wrap="">_______________________________________________
VoiceOps mailing list
<a class="moz-txt-link-abbreviated" href="mailto:VoiceOps@voiceops.org">VoiceOps@voiceops.org</a>
<a class="moz-txt-link-freetext" href="https://puck.nether.net/mailman/listinfo/voiceops">https://puck.nether.net/mailman/listinfo/voiceops</a>
</pre>
</blockquote>
<p><br>
</p>
</body>
</html>