<div dir="ltr">I've definitely had this happen to me. I lived in a house with old copper that was poorly installed, but no actual service on it. Because I didn't need it, I never gave it any attention...until the second time cops showed up at the door thinking someone was being killed.<div><br></div><div>To be clear, this phone number is NOT with us, never ported, no connection that I can find to this customer other than the CNAM is theirs. I have zero control of it.</div><div><br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Thu, Jan 21, 2021 at 1:22 PM Brandon Svec <<a href="mailto:bsvec@teamonesolutions.com">bsvec@teamonesolutions.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="auto">That sounds unbelievable. Do you really have evidence that a damaged cable somehow pulse dialed 911? I think the issue is something upstream like what data the PSAP is getting has been spoofed or is just inadvertently incorrect, for example. <br><br><div><div dir="ltr"><div>Brandon Svec </div><div><br></div></div><div dir="ltr"><br><blockquote type="cite">On Jan 21, 2021, at 12:08 PM, Dan Mostert <<a href="mailto:dan@delhitel.com" target="_blank">dan@delhitel.com</a>> wrote:<br><br></blockquote></div><blockquote type="cite"><div dir="ltr">
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<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)">We’ve run into similar circumstances before with ported in numbers. The losing carrier, either on purpose under the idea of “left in place dial-tone”, or laziness,
leaves a copper PSTN line configured as the customer still. They also don’t maintain their aging copper, so particularly when the cable is wet, short outs and ends up pulse-dialling 911 for them. Same deal- police response for an unresponsive / hang up 911,
and a confused/annoyed customer. In our case, the PSAPs involved see this so much from the losing carrier every time it rains, we just educate everyone involved, and the PSAP / public safety have to deal with it. I’m interested in anyone else’s suggestions
too.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)"><br>
Dan<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)"><u></u> <u></u></span></p>
<p class="MsoNormal"><b><span style="font-size:11pt;font-family:Calibri,sans-serif">From:</span></b><span style="font-size:11pt;font-family:Calibri,sans-serif"> VoiceOps <<a href="mailto:voiceops-bounces@voiceops.org" target="_blank">voiceops-bounces@voiceops.org</a>>
<b>On Behalf Of </b>Carlos Alvarez<br>
<b>Sent:</b> Thursday, January 21, 2021 3:01 PM<br>
<b>To:</b> <a href="mailto:voiceops@voiceops.org" target="_blank">voiceops@voiceops.org</a><br>
<b>Subject:</b> [VoiceOps] False 911 calls and old abandoned DID<u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">We have a customer who has received two calls from the police because "they" called 911, but they did not. The CLID shown is NOT one of theirs, but they think it might have been theirs many years ago. The CNAM on that number is their
company name. Nobody answers the number, and it's with Qwest. Our logs show no calls to 911 from them.<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Any advice on this? It's just two calls at this point, just this week. They've been our customer for over five years, and this number has never been on our system.<u></u><u></u></p>
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