<html><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><div class="">You used the term "policy and procedure changes", but that depends on your business. I've read many of the RMPs filed in the database, and in most cases, the policies they describe are already practices that were in place.</div><div class=""><br class=""></div><div class="">Here are a couple of overviews from law firms --</div><div class=""><a href="https://commlawgroup.com/2021/may-6-2021-deadline-to-have-robocall-mitigation-plan-rmp-and-know-your-customer-procedures-operational-fast-approaching-deadline-to-register-and-file-rmp-with-fcc-on-the-horizon/" class="">https://commlawgroup.com/2021/may-6-2021-deadline-to-have-robocall-mitigation-plan-rmp-and-know-your-customer-procedures-operational-fast-approaching-deadline-to-register-and-file-rmp-with-fcc-on-the-horizon/</a></div><div class=""><br class=""></div><div class="">From CommLaw Group -- </div><blockquote style="margin: 0 0 0 40px; border: none; padding: 0px;" class=""><div class=""><i class="">A good RMP will contain detailed (but not necessarily lengthy) descriptions of an SVP’s: </i></div><i class=""><br class=""></i><div class=""><i class=""><span class="Apple-tab-span" style="white-space:pre"> </span>• acceptable use policy</i></div><div class=""><i class=""><span class="Apple-tab-span" style="white-space:pre"> </span>• know your customer procedures (e. information that confirms the customer’s identity)</i></div><div class=""><i class=""><span class="Apple-tab-span" style="white-space:pre"> </span>• telephone number authorization</i></div><div class=""><i class=""><span class="Apple-tab-span" style="white-space:pre"> </span>• monitoring</i></div><div class=""><i class=""><span class="Apple-tab-span" style="white-space:pre"> </span>• investigation of suspicious activity and traceback</i></div><div class=""><i class=""><span class="Apple-tab-span" style="white-space:pre"> </span>• blocking</i></div><div class=""><i class=""><span class="Apple-tab-span" style="white-space:pre"> </span>• plan update information.</i></div></blockquote><blockquote style="margin: 0 0 0 40px; border: none; padding: 0px;" class=""><div class=""><br class=""></div></blockquote><div class=""><a href="https://www.dwt.com/insights/2020/10/fcc-stir-shaken-robocall-mitigation-plan-deadline" class="">https://www.dwt.com/insights/2020/10/fcc-stir-shaken-robocall-mitigation-plan-deadline</a></div><div class=""><br class=""></div><div class="">From DWT -- </div><blockquote style="margin: 0 0 0 40px; border: none; padding: 0px;" class=""><div class=""><i class="">The FCC requires all programs to include: </i></div><div class=""><div class=""><i class=""><span class="Apple-tab-span" style="white-space:pre"> </span>• (1) Detailed practices that can reasonably be expected to significantly reduce the origination of illegal robocalls; </i></div></div><div class=""><div class=""><i class=""><span class="Apple-tab-span" style="white-space:pre"> </span>• (2) Compliance with the described practices; and </i></div></div><div class=""><div class=""><i class=""><span class="Apple-tab-span" style="white-space:pre"> </span>• (3) Participation in industry traceback efforts.</i></div></div></blockquote><div class=""><div class=""><br class=""></div><div class="">If you're an "Intermediate Provider" (calls enter your network from another voice service provider, and without going to an end-user subscriber they also leave your network, but IANAL so <a href="https://www.law.cornell.edu/cfr/text/47/64.2115" class="">read the legal definition</a>) then the changes are more likely to be substantial. If you allow people to signup with a credit card and start sending you calls from random numbers, then you're probably not demonstrating that you "know your customer", also known as KYC. And if they're sending calls from US telephone numbers and non-US IP addresses, then you should know exactly why.</div><div class=""><br class=""></div><div class=""><br class=""></div><div class="">
<meta charset="UTF-8" class=""><div><div dir="auto" style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><div dir="auto" style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><div dir="auto" style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><div dir="auto" style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><div dir="auto" style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><div dir="auto" style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><div dir="auto" style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><div dir="auto" style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><div dir="auto" class="" style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;"><div class="" style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;"><div class="" style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;"><div><div class=""><font class=""><span class="" style="color: rgb(0, 68, 121); font-size: 9px; font-family: Helvetica;"><font face="Arial Black" class="" style="line-height: normal;"><b class="">Mark R Lindsey, SMTS</b></font></span><span class="" style="font-size: 9px; font-family: "Arial Black";"><span class="" style="font-size: 13px;"><font color="#794800" class=""> <span class="" style="font-size: 16px;">|</span> </font></span></span><span class="" style="color: rgb(0, 68, 121); font-size: 9px; font-family: "Arial Black";">+1-229-316-0013</span><font color="#794800" class=""><span class="" style="font-size: 9px; font-family: "Arial Black";"><span class="" style="font-size: 13px;"> </span></span><span class="" style="font-size: 9px; font-family: "Arial Black";"><span class="" style="font-size: 13px;"><span class="" style="font-size: 16px;">|</span></span></span><span class="" style="font-size: 9px; font-family: "Arial Black";"><span class="" style="font-size: 13px;"> </span></span></font><span class="" style="font-size: 9px; font-family: "Arial Black";"><font color="#004479" class=""><a href="mailto:mark@ecg.co" class="">mark@ecg.co</a></font><span class="" style="font-size: 13px;"><font color="#794800" class=""> </font></span></span><span class="" style="font-size: 9px; font-family: "Arial Black";"><span class="" style="font-size: 13px;"><span class="" style="font-size: 16px;"><font color="#794800" class="">|</font></span></span></span><font face="Arial Black" class=""><span class="" style="font-size: 9px;"><b class=""><font color="#794800" class=""> </font><font color="#004479" style="color: rgb(0, 68, 121);" class=""><a href="https://ecg.co/lindsey/" class="" style="color: rgb(0, 68, 121);">https://ecg.co/lindsey/</a></font></b></span></font></font></div><div class=""><br class=""></div><div class=""><br class=""></div></div></div></div></div></div></div></div></div></div></div></div><br class="Apple-interchange-newline"></div><br class="Apple-interchange-newline"></div><br class="Apple-interchange-newline">
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<div><br class=""><blockquote type="cite" class=""><div class="">On Jun 23, 2021, at 3:18 PM, Mike Hammett <<a href="mailto:voiceops@ics-il.net" class="">voiceops@ics-il.net</a>> wrote:</div><br class="Apple-interchange-newline"><div class=""><div style="font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; font-family: arial, helvetica, sans-serif; font-size: 10pt;" class=""><span style="font-size: 13.3333px;" class="">We have a consultant filing our mitigation plan (June 30 deadline) and are working with Metaswitch\TNS on the technical aspects (seems like we have until 2022 to do that).</span><div style="font-size: 13.3333px;" class=""><br class=""></div><div style="font-size: 13.3333px;" class="">From some webinars I got the impression that we needed a variety of policy and procedure changes to be compliant. Where is a good resource to figure those out?</div><div style="font-size: 13.3333px;" class=""><br class=""></div><div style="font-size: 13.3333px;" class="">Yes, I am working a variety of things in parallel in this project.</div><br class=""><div class=""><span name="x" class=""></span><br class=""><br class="">-----<br class="">Mike Hammett<br class="">Intelligent Computing Solutions<br class=""><a href="http://www.ics-il.com/" class="">http://www.ics-il.com</a><br class=""><br class=""><br class=""><br class="">Midwest Internet Exchange<br class=""><a href="http://www.midwest-ix.com/" class="">http://www.midwest-ix.com</a><br class=""><br class=""><span name="x" class=""></span><br class=""></div><br class=""></div><span style="caret-color: rgb(0, 0, 0); font-family: Georgia; font-size: 14px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; float: none; display: inline !important;" class="">_______________________________________________</span><br style="caret-color: rgb(0, 0, 0); font-family: Georgia; font-size: 14px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none;" class=""><span style="caret-color: rgb(0, 0, 0); font-family: Georgia; font-size: 14px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; float: none; display: inline !important;" class="">VoiceOps mailing list</span><br style="caret-color: rgb(0, 0, 0); font-family: Georgia; font-size: 14px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none;" class=""><a href="mailto:VoiceOps@voiceops.org" style="font-family: Georgia; font-size: 14px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px;" class="">VoiceOps@voiceops.org</a><br style="caret-color: rgb(0, 0, 0); font-family: Georgia; font-size: 14px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none;" class=""><a href="https://puck.nether.net/mailman/listinfo/voiceops" style="font-family: Georgia; font-size: 14px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px;" class="">https://puck.nether.net/mailman/listinfo/voiceops</a></div></blockquote></div><br class=""></div></body></html>