<div dir="ltr"><div class="gmail_default" style="font-family:monospace,monospace">Yeah, the intersection of the law and voice technology is interesting..</div><div class="gmail_default" style="font-family:monospace,monospace"><br></div><div class="gmail_default" style="font-family:monospace,monospace">Even though RC does allow end users to update their location relatively easily, I notice they still have this disclaimer that makes it near pointless-</div><div class="gmail_default" style="font-family:monospace,monospace"><br></div><div class="gmail_default" style="font-family:monospace,monospace">"<span style="color:rgb(47,47,47);font-family:RingCentralSans,Helvetica,Arial,sans-serif;font-size:16px">It may take up to several hours for the address update to take effect"</span></div><div class="gmail_default" style="font-family:monospace,monospace"><br></div><div class="gmail_default" style="font-family:monospace,monospace">I am not a lawyer, but it seems to me if your TOS says something like, "you need to tell us in writing where you are if there is to be any chance of us routing your 911 call to the right place." that should be defensible. What other option is there?</div><div class="gmail_default" style="font-family:monospace,monospace"><br></div><div class="gmail_default" style="font-family:monospace,monospace">Someday I could imagine voip providers held to the same or similar standard of mobile providers. Some political will and technology improvement could make it feasible in the future for a softphone on any device with location services to share that info for e911 purposes.</div><div class="gmail_default" style="font-family:monospace,monospace"><br></div><div class="gmail_default" style="font-family:monospace,monospace"><br></div><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><table width="300" border="0" style="font-size:12.8px"><tbody><tr><td style="font-family:"Courier New",Courier,monospace;font-stretch:normal;font-size:12px;padding-top:15px;padding-bottom:10px;border-top-style:solid;border-top-width:1px;border-top-color:rgb(255,255,255)"><strong><font color="#000000">Brandon </font></strong></td></tr></tbody></table></div></div></div><br></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Mon, Sep 27, 2021 at 12:01 PM Carlos Alvarez <<a href="mailto:caalvarez@gmail.com">caalvarez@gmail.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;border-left-color:rgb(204,204,204);padding-left:1ex"><div dir="ltr">We don't have a web portal for customers to do this, so it probably can't be our position. We do have a ToS that says customers have to notify us by email or support ticket if they move. I don't believe anyone ever has. I wonder if that could still apply.<div><br></div><div>Separately, I find this ridiculous. WTF? Can't use Wi-Fi for calls?</div><div><span style="color:rgb(47,47,47);font-family:RingCentralSans,Helvetica,Arial,sans-serif;font-size:16px">with respect to only the RingCentral Mobile Application, if you do not have mobile service, as the RingCentral Mobile Application cannot send emergency calls over Wi-Fi access</span><br></div><div><span style="color:rgb(47,47,47);font-family:RingCentralSans,Helvetica,Arial,sans-serif;font-size:16px"><br></span></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Mon, Sep 27, 2021 at 11:47 AM Brandon Svec <<a href="mailto:bsvec@teamonesolutions.com" target="_blank">bsvec@teamonesolutions.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;border-left-color:rgb(204,204,204);padding-left:1ex"><div dir="ltr"><div class="gmail_default" style="font-family:monospace,monospace">I *think* this sums it up. RingCentral is big if not the biggest and I say that only because they undoubtably have a large legal team and got this right. They basically have a disclaimer that makes it the responsibility of the end user or customer administrator to update their location whenever they move around. Silly, I know.. but I think this is a defensible position to take legally.</div><div class="gmail_default" style="font-family:monospace,monospace"><br></div><div class="gmail_default" style="font-family:monospace,monospace"><a href="https://www.ringcentral.com/legal/last-update-October-15-2019/emergency-services.html#ring-promo-202103" target="_blank">https://www.ringcentral.com/legal/last-update-October-15-2019/emergency-services.html#ring-promo-202103</a><br></div><div><div dir="ltr"><div dir="ltr"><table width="300" border="0" style="font-size:12.8px"><tbody><tr><td style="font-family:"Courier New",Courier,monospace;font-stretch:normal;font-size:12px;padding-top:15px;padding-bottom:10px;border-top-width:1px;border-top-style:solid;border-top-color:rgb(255,255,255)"><strong><font color="#000000">Brandon </font></strong></td></tr></tbody></table></div></div></div><br></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Mon, Sep 27, 2021 at 11:37 AM Carlos Alvarez <<a href="mailto:caalvarez@gmail.com" target="_blank">caalvarez@gmail.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;border-left-color:rgb(204,204,204);padding-left:1ex"><div dir="ltr">I just had a call with Bandwidth about using their Dynamic Location Routing product to fill in the very specific location info required by this act. However, I asked them a question he said had never been asked; what are we to do with permanently mobile (all softphone) companies. I can't believe that in 2021, people are still insisting on physical phones all the time. I've get several soft-only customers, or maybe a physical phone for a couple of receptionist type people. Some have offices that they almost never use.<div><br></div><div>So...what are the rest of you doing with this?</div><div><br></div><div>I thought there was a legal option to say "don't use your mobile softphone" but maybe not?</div><div><br></div></div>
_______________________________________________<br>
VoiceOps mailing list<br>
<a href="mailto:VoiceOps@voiceops.org" target="_blank">VoiceOps@voiceops.org</a><br>
<a href="https://puck.nether.net/mailman/listinfo/voiceops" rel="noreferrer" target="_blank">https://puck.nether.net/mailman/listinfo/voiceops</a><br>
</blockquote></div>
</blockquote></div>
_______________________________________________<br>
VoiceOps mailing list<br>
<a href="mailto:VoiceOps@voiceops.org" target="_blank">VoiceOps@voiceops.org</a><br>
<a href="https://puck.nether.net/mailman/listinfo/voiceops" rel="noreferrer" target="_blank">https://puck.nether.net/mailman/listinfo/voiceops</a><br>
</blockquote></div>