<div dir="ltr">Ours doesn't, but that's a good idea to share with the vendor. But in most cases, people are using the softphone on a laptop and there's no native phone app, nor a GPS, nor any other location info other than proximate wi-fi networks.<div><br></div><div>I can see no feasible way to meet the letter of the law, and hate to be depending on the good graces of a bureaucrat to know that it's an impossible task.</div><div><br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Mon, Sep 27, 2021 at 12:11 PM Nick Olsen <<a href="mailto:nick@141networks.com">nick@141networks.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">The softphone app we're using (Acrobits Cloud Softphone). If you attempt to dial 911 via the app. It'll open the phones non-voip cellular dialer with 911 pre-typed. It actively doesn't allow you to call 911 via the app. Perhaps your apps are the same.</div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Mon, Sep 27, 2021 at 3:00 PM Carlos Alvarez <<a href="mailto:caalvarez@gmail.com" target="_blank">caalvarez@gmail.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">We don't have a web portal for customers to do this, so it probably can't be our position. We do have a ToS that says customers have to notify us by email or support ticket if they move. I don't believe anyone ever has. I wonder if that could still apply.<div><br></div><div>Separately, I find this ridiculous. WTF? Can't use Wi-Fi for calls?</div><div><span style="color:rgb(47,47,47);font-family:RingCentralSans,Helvetica,Arial,sans-serif;font-size:16px">with respect to only the RingCentral Mobile Application, if you do not have mobile service, as the RingCentral Mobile Application cannot send emergency calls over Wi-Fi access</span><br></div><div><span style="color:rgb(47,47,47);font-family:RingCentralSans,Helvetica,Arial,sans-serif;font-size:16px"><br></span></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Mon, Sep 27, 2021 at 11:47 AM Brandon Svec <<a href="mailto:bsvec@teamonesolutions.com" target="_blank">bsvec@teamonesolutions.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"><div class="gmail_default" style="font-family:monospace,monospace">I *think* this sums it up. RingCentral is big if not the biggest and I say that only because they undoubtably have a large legal team and got this right. They basically have a disclaimer that makes it the responsibility of the end user or customer administrator to update their location whenever they move around. Silly, I know.. but I think this is a defensible position to take legally.</div><div class="gmail_default" style="font-family:monospace,monospace"><br></div><div class="gmail_default" style="font-family:monospace,monospace"><a href="https://www.ringcentral.com/legal/last-update-October-15-2019/emergency-services.html#ring-promo-202103" target="_blank">https://www.ringcentral.com/legal/last-update-October-15-2019/emergency-services.html#ring-promo-202103</a><br></div><div><div dir="ltr"><div dir="ltr"><table width="300" border="0" style="font-size:12.8px"><tbody><tr><td style="font-family:"Courier New",Courier,monospace;font-stretch:normal;font-size:12px;padding-top:15px;padding-bottom:10px;border-top:1px solid rgb(255,255,255)"><strong><font color="#000000">Brandon </font></strong></td></tr></tbody></table></div></div></div><br></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Mon, Sep 27, 2021 at 11:37 AM Carlos Alvarez <<a href="mailto:caalvarez@gmail.com" target="_blank">caalvarez@gmail.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">I just had a call with Bandwidth about using their Dynamic Location Routing product to fill in the very specific location info required by this act. However, I asked them a question he said had never been asked; what are we to do with permanently mobile (all softphone) companies. I can't believe that in 2021, people are still insisting on physical phones all the time. I've get several soft-only customers, or maybe a physical phone for a couple of receptionist type people. Some have offices that they almost never use.<div><br></div><div>So...what are the rest of you doing with this?</div><div><br></div><div>I thought there was a legal option to say "don't use your mobile softphone" but maybe not?</div><div><br></div></div>
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