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<p class="MsoNormal">But there-in is the pain-in-the-butt factor…<o:p></o:p></p>
<p class="MsoNormal">Getting an orig customer to call their carrier and report such issues… “hey, it’s not my problem… the phone call should work… why should I call ________ (insert carrier name) “Verizon” and sit on hold for 48 minutes to complain about an
issue…”<o:p></o:p></p>
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<p class="MsoNormal">There should be an easier way!<o:p></o:p></p>
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<p class="MsoNormal"><b>From:</b> VoiceOps <voiceops-bounces@voiceops.org> <b>On Behalf Of
</b>Ivan Kovacevic<br>
<b>Sent:</b> Wednesday, October 27, 2021 3:22 PM<br>
<b>To:</b> Mike Hammett <voiceops@ics-il.net><br>
<b>Cc:</b> VoiceOps <voiceops@voiceops.org><br>
<b>Subject:</b> Re: [VoiceOps] Calls Not Reaching Us<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt">Apart from the "I ought to fix this, it just ain't right" instinct... The practical solution is for the caller to open a ticket with their provider. <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt">You'll go crazy trying to get to the big-carrier engineering team and to someone who knows how to investigate and solve the problem... unless they are lurking on this list....<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt">I've pulled much hair trying to right telecom wrongs... and the type you are running into, is better delegated to the user/caller. (assuming you are 100% certain it isn't on your end)<o:p></o:p></span></p>
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<p><a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fwww.startelecom.ca%2f&c=E,1,NMBqwcLyR4mtzioIvPTt2ODYcALzC9JBkNHUouxENPjPwsz6QwnM8lismK-dO4im3iBGweFgZnId9TMOc07CgBb0XdqsmwWl0KXsBCYR3bu6vX94&typo=1" target="_blank"><span style="text-decoration:none"><img border="0" width="88" height="96" style="width:.9166in;height:1.0in" id="_x0000_i1026" src="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fwww.startelecom.ca%2fwp-content%2fuploads%2f2021%2f09%2fStar-Telecom-Genesys-Partner-Logo-4.png&c=E,1,K57jm4Fu0pm9XDvrBLKxwN3_HBK8DRnEK_wowBl-TT37vnaaIiGZgruurLNMtHPiDweuM0hJ0qc_NPy9NqUcvtwKhz-RLHQgt_jg5" alt=" Star Telecom - Cloud Communications and Customer Experience Solutions"></span></a><o:p></o:p></p>
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<p><b><span style="font-size:10.5pt;font-family:"Trebuchet MS",sans-serif;color:#333333">Ivan Kovacevic</span></b><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#ADADAD"><br>
</span><i><span style="font-size:7.5pt;font-family:"Trebuchet MS",sans-serif;color:#999999">Co-Founder and VP Client Services</span></i><o:p></o:p></p>
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<p class="MsoNormal">On Wed, Oct 27, 2021 at 3:12 PM Mike Hammett <<a href="mailto:voiceops@ics-il.net">voiceops@ics-il.net</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">I have a customer saying that they are getting reports from their customers that they're getting "number is no longer in service" errors when calling them.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">I checked Metaswitch SAS for a number that experienced this issue and we don't see any inbound attempts from that number. The call would have come in via a traditional
TDM connection to a tandem.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">I reached out to the Primary contacts in NPAC for the originating caller (Comcast). They told me to bugger off and to have the end user
call support. Did I make the wrong move?<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><br>
<br>
-----<br>
Mike Hammett<br>
Intelligent Computing Solutions<br>
<a href="https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fwww.ics-il.com&c=E,1,NSF0Vd1_CymIwJj6SbuEjX9gmH-g3grYGnJ5Yt9jnVQNT-cSZcWNXZfAmXjim0zN9YDcb57S4mZPUZsDAd9NlLN0mpi87SacV8JMEmbhygCVQDIwdjTvN64KxC2s&typo=1" target="_blank">http://www.ics-il.com</a><br>
<br>
<br>
<br>
Midwest Internet Exchange<br>
<a href="https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fwww.midwest-ix.com&c=E,1,FVGQlgKGM_MI6SiZw_vHPUWqr5oDO_xzfXoFIoys09yKDNz-S3oVuql6hAW6imRibhiyN5uLNcp8EVIT-IUK-c2TRJ1J0AwZQ9XTSGc9U37rFW67l4iK6Q,,&typo=1" target="_blank">http://www.midwest-ix.com</a><br>
<br>
<o:p></o:p></span></p>
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<p class="MsoNormal">_______________________________________________<br>
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