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Seconded. If you are not a customer, most of the "big guys" won't
even acknowledge your existence. I've *occasionally* made some
headway with reaching out to their porting contacts and very nicely
asking them to pass the info to the translations team, but that's a
very uncommon occurrence.<br>
<br>
Getting the calling party to open a completion issue ticket is the
way forward. Good luck, and godspeed... you're going to need it!<br>
<br>
<div class="moz-cite-prefix">On 10/27/2021 12:21 PM, Ivan Kovacevic
wrote:<br>
</div>
<blockquote type="cite"
cite="mid:CAL6ezVSftkWfaGZmSRUJZPur-QGkJYGnAFUK9TsCFm97AE4Peg@mail.gmail.com">
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<div class="gmail_default" style="font-size:small">Apart from
the "I ought to fix this, it just ain't right" instinct...
The practical solution is for the caller to open a ticket
with their provider. </div>
<div class="gmail_default" style="font-size:small"><br>
</div>
<div class="gmail_default" style="font-size:small">You'll go
crazy trying to get to the big-carrier engineering team and
to someone who knows how to investigate and solve the
problem... unless they are lurking on this list....</div>
<div class="gmail_default" style="font-size:small"><br>
</div>
<div class="gmail_default" style="font-size:small">I've pulled
much hair trying to right telecom wrongs... and the type you
are running into, is better delegated to the user/caller.
(assuming you are 100% certain it isn't on your end)</div>
<div class="gmail_default" style="font-size:small"><br>
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<p><a href="https://www.startelecom.ca/"
target="_blank" moz-do-not-send="true"><img
src="https://www.startelecom.ca/wp-content/uploads/2021/09/Star-Telecom-Genesys-Partner-Logo-4.png"
alt=" Star Telecom - Cloud Communications
and Customer Experience Solutions"
moz-do-not-send="true" width="88"
height="96"></a><br>
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style="border-top:none;border-bottom:none;border-left:none;border-right:1pt
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<p><font face="trebuchet ms, sans-serif"><b><span
style="font-size:10.5pt;color:rgb(51,51,51)">Ivan Kovacevic</span></b><span
style="font-size:9pt;color:rgb(173,173,173)"><br>
</span><font size="1" color="#999999"><i>Co-Founder
and VP Client Services<br>
</i></font></font></p>
<p><span class="gmail_default"
style="font-size:small"></span><br>
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<div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Wed, Oct 27, 2021 at 3:12
PM Mike Hammett <<a href="mailto:voiceops@ics-il.net"
moz-do-not-send="true" class="moz-txt-link-freetext">voiceops@ics-il.net</a>>
wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px
0.8ex;border-left:1px solid
rgb(204,204,204);padding-left:1ex">
<div>
<div
style="font-family:arial,helvetica,sans-serif;font-size:10pt;color:rgb(0,0,0)">I
have a customer saying that they are getting reports
from their customers that they're getting "number is no
longer in service" errors when calling them.
<div><br>
</div>
<div>I checked Metaswitch SAS for a number that
experienced this issue and we don't see any inbound
attempts from that number. The call would have come in
via a traditional TDM connection to a tandem.</div>
<div><br>
</div>
<div>I reached out to the Primary contacts in NPAC for
the originating caller (Comcast). They told me to
bugger off and to have the end user call support. Did
I make the wrong move?<br>
<br>
<div><span name="x"></span><br>
<br>
-----<br>
Mike Hammett<br>
Intelligent Computing Solutions<br>
<a href="http://www.ics-il.com" target="_blank"
moz-do-not-send="true"
class="moz-txt-link-freetext">http://www.ics-il.com</a><br>
<br>
<br>
<br>
Midwest Internet Exchange<br>
<a href="http://www.midwest-ix.com" target="_blank"
moz-do-not-send="true"
class="moz-txt-link-freetext">http://www.midwest-ix.com</a><br>
<br>
<span name="x"></span><br>
</div>
<br>
</div>
</div>
</div>
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