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contact the PUC<br>
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<div class="moz-cite-prefix">On 10/27/2021 3:38 PM, Mark Wiles
wrote:<br>
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<p class="MsoNormal">But there-in is the pain-in-the-butt
factor…<o:p></o:p></p>
<p class="MsoNormal">Getting an orig customer to call their
carrier and report such issues… “hey, it’s not my problem… the
phone call should work… why should I call ________ (insert
carrier name) “Verizon” and sit on hold for 48 minutes to
complain about an issue…”<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">There should be an easier way!<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>From:</b> VoiceOps
<a class="moz-txt-link-rfc2396E" href="mailto:voiceops-bounces@voiceops.org"><voiceops-bounces@voiceops.org></a> <b>On Behalf Of
</b>Ivan Kovacevic<br>
<b>Sent:</b> Wednesday, October 27, 2021 3:22 PM<br>
<b>To:</b> Mike Hammett <a class="moz-txt-link-rfc2396E" href="mailto:voiceops@ics-il.net"><voiceops@ics-il.net></a><br>
<b>Cc:</b> VoiceOps <a class="moz-txt-link-rfc2396E" href="mailto:voiceops@voiceops.org"><voiceops@voiceops.org></a><br>
<b>Subject:</b> Re: [VoiceOps] Calls Not Reaching Us<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt">Apart
from the "I ought to fix this, it just ain't right"
instinct... The practical solution is for the caller
to open a ticket with their provider. <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt">You'll
go crazy trying to get to the big-carrier engineering
team and to someone who knows how to investigate and
solve the problem... unless they are lurking on this
list....<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt">I've
pulled much hair trying to right telecom wrongs... and
the type you are running into, is better delegated to
the user/caller. (assuming you are 100% certain it
isn't on your end)<o:p></o:p></span></p>
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<p><a
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<p><b><span
style="font-size:10.5pt;font-family:"Trebuchet
MS",sans-serif;color:#333333">Ivan
Kovacevic</span></b><span
style="font-size:9.0pt;font-family:"Trebuchet
MS",sans-serif;color:#ADADAD"><br>
</span><i><span
style="font-size:7.5pt;font-family:"Trebuchet
MS",sans-serif;color:#999999">Co-Founder
and VP Client Services</span></i><o:p></o:p></p>
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<p class="MsoNormal">On Wed, Oct 27, 2021 at 3:12 PM Mike
Hammett <<a href="mailto:voiceops@ics-il.net"
moz-do-not-send="true" class="moz-txt-link-freetext">voiceops@ics-il.net</a>>
wrote:<o:p></o:p></p>
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<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">I
have a customer saying that they are getting
reports from their customers that they're getting
"number is no longer in service" errors when
calling them.<o:p></o:p></span></p>
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<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">I
checked Metaswitch SAS for a number that
experienced this issue and we don't see any
inbound attempts from that number. The call
would have come in via a traditional TDM
connection to a tandem.<o:p></o:p></span></p>
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<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span
style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">I
reached out to the Primary contacts in NPAC for
the originating caller (Comcast). They told me
to bugger off and to have the end user call
support. Did I make the wrong move?<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span
style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><br>
<br>
-----<br>
Mike Hammett<br>
Intelligent Computing Solutions<br>
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<br>
<br>
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<br>
<o:p></o:p></span></p>
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<pre class="moz-quote-pre" wrap="">_______________________________________________
VoiceOps mailing list
<a class="moz-txt-link-abbreviated" href="mailto:VoiceOps@voiceops.org">VoiceOps@voiceops.org</a>
<a class="moz-txt-link-freetext" href="https://puck.nether.net/mailman/listinfo/voiceops">https://puck.nether.net/mailman/listinfo/voiceops</a>
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