<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: arial,helvetica,sans-serif; font-size: 10pt; color: #000000'>Once you have the actual LEC information (and fail at making anything work directly), complain to the PUC. <span style="font-size: 10pt;">People tend to pay closer attention then.</span><div><br><div><span name="x"></span><br><br>-----<br>Mike Hammett<br>Intelligent Computing Solutions<br>http://www.ics-il.com<br><br><br><br>Midwest Internet Exchange<br>http://www.midwest-ix.com<br><br><span name="x"></span><br></div><br><hr id="zwchr"><div style="color:#000;font-weight:normal;font-style:normal;text-decoration:none;font-family:Helvetica,Arial,sans-serif;font-size:12pt;"><b>From: </b>"Carlos Alvarez" <caalvarez@gmail.com><br><b>To: </b>"Oren Yehezkely" <orenyny@gmail.com><br><b>Cc: </b>"VoiceOps" <voiceops@voiceops.org><br><b>Sent: </b>Wednesday, November 10, 2021 2:24:54 PM<br><b>Subject: </b>Re: [VoiceOps] Verizon says they have "no relationship" to port from thinQ/Commio<br><br><div dir="ltr">It's actually been escalated to their porting supervisor, from the first two tiers. Not sure how to go above that guy.</div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Nov 10, 2021 at 1:11 PM Oren Yehezkely <<a href="mailto:orenyny@gmail.com" target="_blank">orenyny@gmail.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">Carlos,<div><br></div><div>From my experience, this is the employee with VZW not knowing how to port a landline (I am assuming you are VoIP obviously).<div>What we do is ask our customers to find a rep that knows how to do it or know what they are doing, or simply ask for a supervisor.</div><div>And we emphasize that they should mention they are porting a landline.</div><div><br></div><div>Good luck.</div><div><br></div><div>Oren</div></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Nov 10, 2021 at 1:17 PM Carlos Alvarez <<a href="mailto:caalvarez@gmail.com" target="_blank">caalvarez@gmail.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">A customer is porting a number to VZW, and they can't figure it out. They called me to ask if I had "more info" to help them port out from Commio. My return call went to VM, so I don't have more info, but thought I'd ask here on the list. Any ideas on how this can be, or what to recommend?<div><br></div><div>I know Verizon is a small carrier, and may not be wise to the ways of telecom.</div><div><br></div></div>
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