<div dir="ltr">Doubtful. I'm pretty sure the Google "wait on hold for me" feature is local to the device. Plus the feature is activated after the call is already placed.<div>It would be a nightmare if every call you placed from your cell phone allocated a random virtual TIN to make the call.</div><div>Plus this client doesn't really put callers on hold. It answers, asks the user to press 1 or 2 depending on what they want, and then immediately rings through to someone.<br><div><br></div><div>Even if none of that were true, calling the number the patient claims they called ends up routing to us for a while...I couldn't imagine Google would allocate a virtual TIN and then leave it active for hours or days before reusing it to forward to another completely different client.</div></div><div><br></div><div>-A</div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Thu, Nov 11, 2021 at 9:37 AM Mike <<a href="mailto:craigslist4md@gmail.com">craigslist4md@gmail.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="auto">Perhaps it has to do with a Google Assistant feature, such as "hold for me," or "make an appointment for me."<div dir="auto"><br></div><div dir="auto">I would think they would simply make a call directly from the device used, but they could be using a temporary virtual TN for some reason.</div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Thu, Nov 11, 2021, 12:02 PM Mark Wiles <<a href="mailto:mwiles@akabis.com" target="_blank">mwiles@akabis.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
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<p class="MsoNormal">One of my co-workers is more so on the school side of our business… and she ran into something similar in the past… I still lean towards Google or BW.<u></u><u></u></p>
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<p class="MsoNormal"><b>From:</b> VoiceOps <<a href="mailto:voiceops-bounces@voiceops.org" rel="noreferrer" target="_blank">voiceops-bounces@voiceops.org</a>> <b>On Behalf Of
</b>Carlos Alvarez<br>
<b>Sent:</b> Thursday, November 11, 2021 11:39 AM<br>
<b>To:</b> VoiceOps <<a href="mailto:voiceops@voiceops.org" rel="noreferrer" target="_blank">voiceops@voiceops.org</a>><br>
<b>Subject:</b> Re: [VoiceOps] Can't Figure This Scam Out<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Pest control and locksmith services are very ripe for fraud, and in fact are often sold/advertised in a pretty sleazy way. Schools are confusing, unless they're trying to capture something to do with for-pay private schools.<u></u><u></u></p>
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<p class="MsoNormal">On Thu, Nov 11, 2021 at 9:35 AM Mark Wiles <<a href="mailto:mwiles@akabis.com" rel="noreferrer" target="_blank">mwiles@akabis.com</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal">I’ve been seeing a similar issue in the past week or so with a pest control business we provide services for… they’re getting calls that were meant to be for other pest control
businesses.<u></u><u></u></p>
<p class="MsoNormal">It’s starting to look like it’s related to TNs seen in web searches… and in call cases, the TNs are not those of the primary business… but a Google number (owned by BW).<u></u><u></u></p>
<p class="MsoNormal">It seems like maybe Google is having an issue?<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal"><b>From:</b> VoiceOps <<a href="mailto:voiceops-bounces@voiceops.org" rel="noreferrer" target="_blank">voiceops-bounces@voiceops.org</a>>
<b>On Behalf Of </b>LICT VoiceOps via VoiceOps<br>
<b>Sent:</b> Thursday, November 11, 2021 11:02 AM<br>
<b>To:</b> VoiceOps <<a href="mailto:voiceops@voiceops.org" rel="noreferrer" target="_blank">voiceops@voiceops.org</a>><br>
<b>Subject:</b> [VoiceOps] Can't Figure This Scam Out<u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal">One of our clients is a small private school.<u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal">For the past month, the school has been getting calls meant for other schools in the general area (within 20 miles or so)<u></u><u></u></p>
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<p class="MsoNormal">We have been able to get limited information from the caller like what number did they dial. They are definitely not dialing our client's DIDs.<u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal">It seems that they are dialing a number that they found on an internet search, and the call is then forwarded to one of the DIDs at the school.<u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal">We are seeing matching CDR records for our PBX and our carrier's CDR billing reports, so it does not look like a SIP hack.<u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal">It seems that the number is forwarded for just a few minutes to our school, then goes dead, or rings busy, no longer forwarded to our client.<u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal">The pattern here is that the caller obtained the number from an internet search of a school in the area. These are real people calling, as we have been able to call them back and
verify. The callers who reached our client are as bewildered as we are.<u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal">I am sure this is some sort of scam -- but I can't figure out what it is. Are the scammers recording the lines and seeing if they hear financial information? Seems like a longshot,
but that is the only thing I can think of.<u></u><u></u></p>
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<p class="MsoNormal">I know there is little that can be done to prevent a call being forwarded to you upstream of the carrier, but would love to hear anyone's thoughts about this.<u></u><u></u></p>
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