<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto">We get this frequently as well. It’s concerning that it normally comes from newly ported customers. But the carrier always states that it is most likely the recipients spam service. I send my customers the same KB every time. <div><p data-renderer-start-pos="1" style="margin: 0px; padding: 0px; line-height: 1.714; letter-spacing: -0.005em; caret-color: rgb(23, 43, 77); color: rgb(23, 43, 77); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen, Ubuntu, "Fira Sans", "Droid Sans", "Helvetica Neue", sans-serif; white-space: pre-wrap;"><br></p><p data-renderer-start-pos="1" style="margin: 0px; padding: 0px; line-height: 1.714; letter-spacing: -0.005em; caret-color: rgb(23, 43, 77); color: rgb(23, 43, 77); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen, Ubuntu, "Fira Sans", "Droid Sans", "Helvetica Neue", sans-serif; white-space: pre-wrap;">Many times legitimate numbers show up as spam on Mobile carriers' spam filter list. While, there is not much we can do currently as these lists are predominately “crowd sourced”, we can provide you with information on how to request your numbers be removed </p><p data-renderer-start-pos="262" style="margin: 0.75rem 0px 0px; padding: 0px; line-height: 1.714; letter-spacing: -0.005em; caret-color: rgb(23, 43, 77); color: rgb(23, 43, 77); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen, Ubuntu, "Fira Sans", "Droid Sans", "Helvetica Neue", sans-serif; white-space: pre-wrap;"> </p><ol class="ak-ol" data-indent-level="1" style="margin: 12px 0px 0px; padding: 0px 0px 0px 24px; box-sizing: border-box; display: flow-root; caret-color: rgb(23, 43, 77); color: rgb(23, 43, 77); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen, Ubuntu, "Fira Sans", "Droid Sans", "Helvetica Neue", sans-serif; white-space: pre-wrap;"><li><p data-renderer-start-pos="266" style="margin: 0px; padding: 0px; font-size: 1em; line-height: 1.714; letter-spacing: -0.005em;">Verizon Wireless – <a class="sc-fMiknA kBPota" href="https://voicespamfeedback.com/vsf/" title="https://voicespamfeedback.com/vsf/" data-renderer-mark="true" style="color: rgb(0, 82, 204); text-decoration: none;">https://voicespamfeedback.com/vsf/</a></p></li><li style="margin-top: 4px;"><p data-renderer-start-pos="324" style="margin: 0px; padding: 0px; font-size: 1em; line-height: 1.714; letter-spacing: -0.005em;">Tmobile/Sprint – <a class="sc-fMiknA kBPota" href="https://calltransparency.com/" title="https://calltransparency.com/" data-renderer-mark="true" style="color: rgb(0, 82, 204); text-decoration: none;">https://calltransparency.com/</a></p></li><li style="margin-top: 4px;"><p data-renderer-start-pos="374" style="margin: 0px; padding: 0px; font-size: 1em; line-height: 1.714; letter-spacing: -0.005em;">ATT – <a class="sc-fMiknA kBPota" href="https://hiya.com/manageyourcallerid" title="https://hiya.com/manageyourcallerid" data-renderer-mark="true" style="color: rgb(0, 82, 204); text-decoration: none;">https://hiya.com/manageyourcallerid</a></p></li></ol><br class="Apple-interchange-newline" style="-webkit-text-size-adjust: auto;"></div><div><br><br><div dir="ltr"><div>Thanks, </div><div><br></div>Shripal</div><div dir="ltr"><br><blockquote type="cite">On Nov 15, 2021, at 10:16 AM, Izzy Goldstein - TeleGo <igoldstein@telego.net> wrote:<br><br></blockquote></div><blockquote type="cite"><div dir="ltr"><div dir="ltr"><div class="gmail_default" style="font-family:arial,sans-serif;font-size:small;color:#000000">We get Support Tickets from our clients that when they call their Customers, their customers see the call from Possible or Potential Spam etc </div><div class="gmail_default" style="font-family:arial,sans-serif;font-size:small;color:#000000"></div><div><br></div><div><div class="gmail_default" style="font-family:arial,sans-serif;font-size:small;color:rgb(0,0,0)">I reached out to our vendor we use for Termination, who is an aggregator </div><div class="gmail_default" style="font-family:arial,sans-serif;font-size:small;color:rgb(0,0,0)">and they say the issue is with the person getting the call,</div><div class="gmail_default" style="font-family:arial,sans-serif;font-size:small;color:rgb(0,0,0)"><br></div><div class="gmail_default" style="font-family:arial,sans-serif;font-size:small;color:rgb(0,0,0)">Why is this happening to my customers DIDs?</div><div class="gmail_default" style="font-family:arial,sans-serif;font-size:small;color:rgb(0,0,0)">We get this complaint from several of our clients</div><div class="gmail_default" style="font-family:arial,sans-serif;font-size:small;color:rgb(0,0,0)">Could it be that our vendor is using a bad carrier to terminate the calls?</div><div class="gmail_default" style="font-family:arial,sans-serif;font-size:small;color:rgb(0,0,0)">could it be some spammer used my customers DID as their ANI so it got flagged as spam ?</div><br></div><div><div class="gmail_default" style="font-family:arial,sans-serif;font-size:small;color:rgb(0,0,0)">has anyone dealt with this or a similar issue ?</div><div class="gmail_default" style="font-family:arial,sans-serif;font-size:small;color:rgb(0,0,0)"><br></div><br></div>-- <br><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><span style="font-size:12.8px"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:13.3333px;font-family:arial;color:rgb(67,67,67);background-color:transparent;font-weight:700;vertical-align:baseline;white-space:pre-wrap">Izzy G</span></p></span></div></div></div></div></div></div></div></div></div></div></div>
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