<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: arial,helvetica,sans-serif; font-size: 10pt; color: #000000'>I think you're conflating politician SPAM marketing and government body research.<br><br><div><span name="x"></span><br><br>-----<br>Mike Hammett<br>Intelligent Computing Solutions<br>http://www.ics-il.com<br><br><br><br>Midwest Internet Exchange<br>http://www.midwest-ix.com<br><br><span name="x"></span><br></div><br><hr id="zwchr"><div style="color:#000;font-weight:normal;font-style:normal;text-decoration:none;font-family:Helvetica,Arial,sans-serif;font-size:12pt;"><b>From: </b>"Jay Hennigan" <jay@west.net><br><b>To: </b>voiceops@voiceops.org<br><b>Sent: </b>Tuesday, November 16, 2021 10:22:06 AM<br><b>Subject: </b>Re: [VoiceOps] some of my customers DID show as Possible Spam<br><br>On 11/15/21 16:01, Carlos Alvarez wrote:<br>> You cut out the part where it was their city government calling, wanting <br>> to know what the citizens would like "fixed" and focused on in the <br>> communities. You'd opt out of this? Do you also not vote?<br><br>I vote with a ballot at a polling place or by mail, not by engaging with <br>random unsolicited call center workers. I've found that political <br>polling calls and survey calls are often "push" polls, often rather <br>invasive in terms of personal questions, lengthier than needed, and <br>interrupt me at inopportune times. Politicians and survey companies <br>lobbied to get themselves excluded from the TCPA and the result is that <br>the only mass unsolicited calls that those on the DNC list get are from <br>spammers/scammers and politicians/pollsters.<br><br>In my opinion the politicians made a mistake with their lobbying. They <br>should honor Do Not Call listings. They're making unsolicited bulk calls <br>to those who specifically went through a process to say that they don't <br>want them.<br><br>> Also not a collection agency, it's the primary biller, and the customer <br>> has opted into the calls in writing. If they go to collections, my <br>> customer actually sends them out. They only do the gentle calls, which <br>> also includes appointments. So by marking them bad, they may also not <br>> receive calls to set consultations with their doctor.<br><br>I'm not disagreeing that it's a real problem for both your customer and <br>in some cases those that they are trying to reach. Your problem is that <br>your customer's operation passes the duck test. It looks like a duck, <br>quacks like a duck, and swims like a duck.<br><br>Multiple calls in succession and/or simultaneously from the same ANI, a <br>high percentage of which disconnect within seconds with the BYE coming <br>from the customer side (they are immediately getting hung-up on), some <br>of which are to numbers on the Do Not Call list, as well as many <br>customer flags as spam calls.<br><br>Is your customer is using a predictive dialer? If so, the called parties <br>have gotten very attuned to the dead silence for a second or two after <br>answer and that at least in my case will pretty much assure an immediate <br>disconnect from the called party side, a big red flag for the algorithm.<br><br>It's a tough situation but from the carrier's perspective they are <br>offering their paying subscribers a benefit that the subscribers want. <br>Your customer needs to make their operation behave less like a duck. The <br>video suggests several tweaks. Of course the spammers are also going to <br>try to crack the algorithms, so it's a cat-and-mouse game. STIR-SHAKEN <br>will help. An honest CNAM will help.<br><br>-- <br>Jay Hennigan - jay@west.net<br>Network Engineering - CCIE #7880<br>503 897-8550 - WB6RDV<br>_______________________________________________<br>VoiceOps mailing list<br>VoiceOps@voiceops.org<br>https://puck.nether.net/mailman/listinfo/voiceops<br></div><br></div></body></html>