<div dir="ltr"><div dir="ltr">Ah, didn't know that. Well, with any luck those guys still work there, just in a different physical location.</div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Thu, Jun 16, 2022 at 6:30 PM Nate Burke <<a href="mailto:nate@blastcomm.com">nate@blastcomm.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
  
    
  
  <div bgcolor="#FFFFFF">
    Not sure about the people, but I live in Naperville, and Comcast has
    left that building (all their signage is down)  <br>
    <br>
    <div>On 6/16/2022 5:21 PM, Ross Tajvar
      wrote:<br>
    </div>
    <blockquote type="cite">
      <div dir="ltr">At Comcast, when you file an FCC complaint, it goes
        to these people (as of a couple years ago, might be different
        people now):
        <div>
          <div><br>
          </div>
        </div>
        William Landis | Engineer 3, Business Escalations<br>
        1415 West Diehl Road, Naperville, IL 60563<br>
        Office: (331) 814-3041<br>
        <a href="mailto:william_landis@comcast.com" target="_blank">william_landis@comcast.com</a>
        <div><br>
        </div>
        <div>his boss:<br>
          Jeff Cox | Manager, Business Escalations<br>
          Operations<br>
          1415 West Diehl Road, Naperville, IL 60563<br>
          Office: (331) 401-5525<br>
          <a href="mailto:jeffery_cox@comcast.com" target="_blank">jeffery_cox@comcast.com</a></div>
        <div><br>
        </div>
        <div><br>
        </div>
        <div>They've been helpful to me in the past even without an FCC
          complaint, and one time even without being a customer (I kept
          getting business advertisements at my house). You could
          probably save some time by reaching out to them directly.</div>
        <div><br>
        </div>
        <div>As a sidenote, I've usually been able to request a CDR via
          the winning carrier and then build the ports based on the info
          the losing carrier provided. But it sounds like you're past
          those kinds of efforts at this point.</div>
        <div><br>
        </div>
        <div>Best of luck,</div>
        <div>Ross</div>
      </div>
      <br>
      <div class="gmail_quote">
        <div dir="ltr" class="gmail_attr">On Thu, Jun 16, 2022 at 5:58
          PM Shawn L <<a href="mailto:shawn@rmrf.us" target="_blank">shawn@rmrf.us</a>> wrote:<br>
        </div>
        <blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
          <div dir="ltr">I just wanted to add (after I saw Aaron's
            comment which got stuck in my spam) -- when you contact the
            state Public Service Commission, the carrier jumps.  When I
            did it last, senior Spectrum management reached out to me
            within a day or two and fixed the current issue, gave me
            porting escalation contacts (which I already had and had
            contacted) and wanted to do whatever it took to fix the
            issue.   Unfortunately, it didn't last. </div>
          <br>
          <div class="gmail_quote">
            <div dir="ltr" class="gmail_attr">On Thu, Jun 16, 2022 at
              5:41 PM Shawn L <<a href="mailto:shawn@rmrf.us" target="_blank">shawn@rmrf.us</a>>
              wrote:<br>
            </div>
            <blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
              <div dir="ltr">Pretty much every time we port from
                Spectrum (ie ~ 90%) I have to open a ticket with them
                the next day to actually get the numbers removed from
                their switch.  They always port the number to our LRN,
                but then no Spectrum customers can call it once that's
                done.  Even after Spectrum removes their CPE equipment,
                they don't remove the numbers or routing and their
                customers can't complete a call to the ported numbers. 
                Normally, I'd say it's their problem, but when the
                company who just ported calls and says "I can't call my
                office from my house, you need to fix it", I open a
                ticket and 4-24 hours later they reply with a
                resolution.  
                <div><br>
                </div>
                <div>Contacting the state PSC helped for a month or 2,
                  then they went back to their 'normal ways' and blame
                  it on staffing shortages.</div>
                <div><br>
                </div>
              </div>
              <br>
              <div class="gmail_quote">
                <div dir="ltr" class="gmail_attr">On Thu, Jun 16, 2022
                  at 4:49 PM <<a href="mailto:adam@plexicomm.net" target="_blank">adam@plexicomm.net</a>>
                  wrote:<br>
                </div>
                <blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
                  <div lang="EN-US">
                    <div>
                      <p class="MsoNormal">Comcast sounds scary. </p>
                      <p class="MsoNormal">I’ve worked with Verizon,
                        Time Warner, Frontier, and Spectrum.  I think
                        the longest I spent on a port was 8 months.  </p>
                      <p class="MsoNormal"> </p>
                      <div>
                        <div style="border-right:none;border-bottom:none;border-left:none;border-top:1pt solid rgb(225,225,225);padding:3pt 0in 0in">
                          <p class="MsoNormal"><b>From:</b> VoiceOps
                            <<a href="mailto:voiceops-bounces@voiceops.org" target="_blank">voiceops-bounces@voiceops.org</a>>
                            <b>On Behalf Of </b>Paul Timmins<br>
                            <b>Sent:</b> Thursday, June 16, 2022 4:39 PM<br>
                            <b>To:</b> <a href="mailto:voiceops@voiceops.org" target="_blank">voiceops@voiceops.org</a><br>
                            <b>Subject:</b> Re: [VoiceOps] Comcast
                            rejecting port requests for 4 months</p>
                        </div>
                      </div>
                      <p class="MsoNormal"> </p>
                      <div>
                        <p class="MsoNormal">Absolutely. The team that
                          does it is startek in the Philippines anyway
                          last I knew. They work on a different schedule
                          than the continental US, and aren't empowered
                          to solve most problems.</p>
                      </div>
                      <div>
                        <p class="MsoNormal"> </p>
                      </div>
                      <div>
                        <p class="MsoNormal">If you think being
                          persistent matters, it doesn't. They won't
                          even let you get to a human to complain. The
                          PUC and FCC is the only thing they care about
                          because they don't want to get fined.</p>
                      </div>
                      <div>
                        <p class="MsoNormal"> </p>
                      </div>
                      <div>
                        <p class="MsoNormal">To be fair, when their
                          process works, it works. When it breaks down,
                          there's no real way to work it out of process.
                          They're simply too big, and their roles too
                          bifurcated to actually let someone work
                          something they aren't typically able to
                          address.</p>
                      </div>
                      <div>
                        <p class="MsoNormal"> </p>
                      </div>
                      <div>
                        <p class="MsoNormal">-Paul</p>
                      </div>
                      <div>
                        <p class="MsoNormal"> </p>
                      </div>
                      <div>
                        <p class="MsoNormal">On 6/16/22 16:33, Aaron de
                          Bruyn wrote:</p>
                      </div>
                      <blockquote style="margin-top:5pt;margin-bottom:5pt">
                        <div>
                          <div>
                            <p class="MsoNormal">Comcast flat-out won't
                              let customers talk to the team that
                              accepts or rejects ports.</p>
                          </div>
                          <p class="MsoNormal"> </p>
                          <div>
                            <p class="MsoNormal">-A</p>
                          </div>
                        </div>
                        <p class="MsoNormal"> </p>
                        <div>
                          <div>
                            <p class="MsoNormal">On Thu Jun 16, 2022,
                              08:20 PM GMT, <a href="mailto:adam@plexicomm.net" target="_blank">adam@plexicomm.net</a>
                              wrote:</p>
                          </div>
                          <blockquote style="border-top:none;border-right:none;border-bottom:none;border-left:1pt solid rgb(204,204,204);padding:0in 0in 0in 4pt;margin-left:4pt;margin-right:0in">
                            <div>
                              <div>
                                <p class="MsoNormal">I try to get all
                                  stake holders on a conference call. 
                                  New carrier, old carrier, you, and the
                                  customer. </p>
                                <p class="MsoNormal"> </p>
                                <p class="MsoNormal">-Adam</p>
                                <p class="MsoNormal"> </p>
                                <p class="MsoNormal"> </p>
                                <div>
                                  <div style="border-right:none;border-bottom:none;border-left:none;border-top:1pt solid rgb(225,225,225);padding:3pt 0in 0in">
                                    <p class="MsoNormal"><b>From:</b>
                                      VoiceOps <a href="mailto:voiceops-bounces@voiceops.org" target="_blank"></a><a href="mailto:voiceops-bounces@voiceops.org" target="_blank"><voiceops-bounces@voiceops.org></a>
                                      <b>On Behalf Of </b>Aaron de
                                      Bruyn<br>
                                      <b>Sent:</b> Thursday, June 16,
                                      2022 4:09 PM<br>
                                      <b>To:</b> <a href="mailto:voiceops@voiceops.org" target="_blank"></a><a href="mailto:voiceops@voiceops.org" target="_blank">voiceops@voiceops.org</a><br>
                                      <b>Subject:</b> [VoiceOps] Comcast
                                      rejecting port requests for 4
                                      months</p>
                                  </div>
                                </div>
                                <p class="MsoNormal"> </p>
                                <div>
                                  <div>
                                    <p class="MsoNormal">Hey everyone,</p>
                                  </div>
                                  <p class="MsoNormal"> </p>
                                  <div>
                                    <p class="MsoNormal">We have a large
                                      SIP trunk with Comcast with around
                                      275 numbers attached.</p>
                                  </div>
                                  <p class="MsoNormal"> </p>
                                  <div>
                                    <p class="MsoNormal">We've been
                                      trying to port about 200 of those
                                      numbers to another provider for
                                      the past 4 months to do some geeky
                                      things that Comcast doesn't
                                      support.</p>
                                  </div>
                                  <p class="MsoNormal"> </p>
                                  <div>
                                    <p class="MsoNormal">Due to reasons
                                      only known to Comcast, there are 5
                                      different account numbers vaguely
                                      associated with those phone
                                      numbers and I keep getting wildly
                                      different answers from Comcast
                                      staff.</p>
                                  </div>
                                  <p class="MsoNormal"> </p>
                                  <div>
                                    <p class="MsoNormal">One is for the
                                      EDI circuit.</p>
                                  </div>
                                  <div>
                                    <p class="MsoNormal">One is for the
                                      AdTran.</p>
                                  </div>
                                  <div>
                                    <p class="MsoNormal">One is for the
                                      SIP Trunk</p>
                                  </div>
                                  <div>
                                    <p class="MsoNormal">One is for
                                      "master billing"</p>
                                  </div>
                                  <div>
                                    <p class="MsoNormal">One is a
                                      "hierarchy account"</p>
                                  </div>
                                  <p class="MsoNormal"> </p>
                                  <div>
                                    <p class="MsoNormal">The winning
                                      carrier has submitted the requests
                                      with every possible combination of
                                      account number and 'CPNI code'
                                      (Comcast's account PIN) we have
                                      along with all our addressing
                                      information, copies of bills,
                                      etc...and Comcast keeps rejecting
                                      it with zero useful information.
                                      i.e. bad address, bad PIN, bad
                                      account number, etc...</p>
                                  </div>
                                  <p class="MsoNormal"> </p>
                                  <div>
                                    <p class="MsoNormal">Every time I
                                      even mention "porting out" to a
                                      Comcast rep, they say "FCC
                                      regulation prevents us from
                                      talking about it".</p>
                                  </div>
                                  <div>
                                    <p class="MsoNormal">The winning
                                      carrier has had so much trouble,
                                      they finally sent me the "port
                                      order number" and said "call
                                      Comcast and talk to them about it.
                                      Good luck."</p>
                                  </div>
                                  <p class="MsoNormal"> </p>
                                  <div>
                                    <p class="MsoNormal">Of course
                                      calling the Comcast porting number
                                      gives you a short recorded message
                                      about "due to COVID, use some
                                      portal <i>click</i>".</p>
                                  </div>
                                  <p class="MsoNormal"> </p>
                                  <div>
                                    <p class="MsoNormal">I'm technically
                                      a contractor for the end-user and
                                      not a phone service provider, so I
                                      don't have access to whatever
                                      portal they are talking about.</p>
                                  </div>
                                  <p class="MsoNormal"> </p>
                                  <div>
                                    <p class="MsoNormal">It's been
                                      absolute <i>hell</i>. Any
                                      thoughts on how I can get Comcast
                                      to get their crap together? I've
                                      never had so much trouble porting
                                      numbers away from a carrier.</p>
                                  </div>
                                  <p class="MsoNormal"> </p>
                                  <div>
                                    <p class="MsoNormal">-A</p>
                                  </div>
                                </div>
                              </div>
                            </div>
                          </blockquote>
                        </div>
                        <p class="MsoNormal"><br>
                          <br>
                        </p>
                        <pre>_______________________________________________</pre>
                        <pre>VoiceOps mailing list</pre>
                        <pre><a href="mailto:VoiceOps@voiceops.org" target="_blank">VoiceOps@voiceops.org</a></pre>
                        <pre><a href="https://puck.nether.net/mailman/listinfo/voiceops" target="_blank">https://puck.nether.net/mailman/listinfo/voiceops</a></pre>
                      </blockquote>
                      <p> </p>
                    </div>
                  </div>
                  _______________________________________________<br>
                  VoiceOps mailing list<br>
                  <a href="mailto:VoiceOps@voiceops.org" target="_blank">VoiceOps@voiceops.org</a><br>
                  <a href="https://puck.nether.net/mailman/listinfo/voiceops" rel="noreferrer" target="_blank">https://puck.nether.net/mailman/listinfo/voiceops</a><br>
                </blockquote>
              </div>
            </blockquote>
          </div>
          _______________________________________________<br>
          VoiceOps mailing list<br>
          <a href="mailto:VoiceOps@voiceops.org" target="_blank">VoiceOps@voiceops.org</a><br>
          <a href="https://puck.nether.net/mailman/listinfo/voiceops" rel="noreferrer" target="_blank">https://puck.nether.net/mailman/listinfo/voiceops</a><br>
        </blockquote>
      </div>
      <br>
      <fieldset></fieldset>
      <br>
      <pre>_______________________________________________
VoiceOps mailing list
<a href="mailto:VoiceOps@voiceops.org" target="_blank">VoiceOps@voiceops.org</a>
<a href="https://puck.nether.net/mailman/listinfo/voiceops" target="_blank">https://puck.nether.net/mailman/listinfo/voiceops</a>
</pre>
    </blockquote>
    <br>
  </div>

_______________________________________________<br>
VoiceOps mailing list<br>
<a href="mailto:VoiceOps@voiceops.org" target="_blank">VoiceOps@voiceops.org</a><br>
<a href="https://puck.nether.net/mailman/listinfo/voiceops" rel="noreferrer" target="_blank">https://puck.nether.net/mailman/listinfo/voiceops</a><br>
</blockquote></div></div>