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<div class="moz-cite-prefix">File a state PUC complaint and I'll bet
you're ported out in a week.<br>
</div>
<div class="moz-cite-prefix"><br>
</div>
<div class="moz-cite-prefix">On 6/16/22 16:09, Aaron de Bruyn wrote:<br>
</div>
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<div><span>Hey everyone,</span></div>
<br>
<div><span>We have a large SIP trunk with Comcast with around
275 numbers attached.</span></div>
<br>
<div><span>We've been trying to port about 200 of those numbers
to another provider for the past 4 months to do some geeky
things that Comcast doesn't support.</span></div>
<br>
<div><span>Due to reasons only known to Comcast, there are 5
different account numbers vaguely associated with those
phone numbers and I keep getting wildly different answers
from Comcast staff.</span></div>
<br>
<div><span>One is for the EDI circuit.</span></div>
<div><span>One is for the AdTran.</span></div>
<div><span>One is for the SIP Trunk</span></div>
<div><span>One is for "master billing"</span></div>
<div><span>One is a "hierarchy account"</span></div>
<br>
<div><span>The winning carrier has submitted the requests with
every possible combination of account number and 'CPNI code'
(Comcast's account PIN) we have along with all our
addressing information, copies of bills, etc...and Comcast
keeps rejecting it with zero useful information. i.e. bad
address, bad PIN, bad account number, etc...</span></div>
<br>
<div><span>Every time I even mention "porting out" to a Comcast
rep, they say "FCC regulation prevents us from talking about
it".</span></div>
<div><span>The winning carrier has had so much trouble, they
finally sent me the "port order number" and said "call
Comcast and talk to them about it. Good luck."</span></div>
<br>
<div><span>Of course calling the Comcast porting number gives
you a short recorded message about "due to COVID, use some
portal </span><i><span>click</span></i><span>".</span></div>
<br>
<div><span>I'm technically a contractor for the end-user and not
a phone service provider, so I don't have access to whatever
portal they are talking about.</span></div>
<br>
<div><span>It's been absolute </span><i><span>hell</span></i><span>.
Any thoughts on how I can get Comcast to get their crap
together? I've never had so much trouble porting numbers
away from a carrier.</span></div>
<br>
<div><span>-A</span></div>
</div>
<br>
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</blockquote>
<p><br>
</p>
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