<html><body><div><div><span>Thanks Mary.</span></div><br><div><span>I loathe government intervention. I've had that in my back pocket, but I guess I'll consider pulling it out if I can't find another path to resolving it.</span></div></div><br><div><div>On Thu Jun 16, 2022, 08:38 PM GMT, <a href="mailto:marylou@backuptelecom.com">Mary Lou Carey</a> wrote:<br></div><blockquote style="margin:0 0 0 4pt;padding-left:4pt;border-left:1px solid #CCC"><div style="color:#212121;font-size:14px;font-weight:normal;line-height:20px">Comcast held my business telephone number hostage for months when I <br>moved. I had to port it away from them because they didn't provide <br>service in the area I moved to. The port request failed in their system <br>and then got lost in never-never land. They kept telling me they didn't <br>have my number anymore, so I had to prove they did by showing them the <br>SPID associated with the TN in NPAC. Had I not worked in telecom and <br>known how to do that I would have lost the business number I'd had for <br>10 years. In my experience with Comcast, they are more interested in <br>locating a road block than a solution. You can try to getting everyone <br>on the same call because that works well if people will attend. But if <br>they won't cooperate, unfortunately the PUC and FCC complaints are the <br>only way to light a fire under them.<br><br><br>MARY LOU CAREY<br>BackUP Telecom Consulting<br>Office: 615-791-9969<br>Cell: 615-796-1111<br><br>On 2022-06-16 03:20 PM, adam@plexicomm.net wrote:<blockquote>I try to get all stake holders on a conference call. New carrier, old<br>carrier, you, and the customer.<br><br>-Adam<br><br>From: VoiceOps <voiceops-bounces@voiceops.org> On Behalf Of Aaron de<br>Bruyn<br>Sent: Thursday, June 16, 2022 4:09 PM<br>To: voiceops@voiceops.org<br>Subject: [VoiceOps] Comcast rejecting port requests for 4 months<br><br>Hey everyone,<br><br>We have a large SIP trunk with Comcast with around 275 numbers<br>attached.<br><br>We've been trying to port about 200 of those numbers to another<br>provider for the past 4 months to do some geeky things that Comcast<br>doesn't support.<br><br>Due to reasons only known to Comcast, there are 5 different account<br>numbers vaguely associated with those phone numbers and I keep getting<br>wildly different answers from Comcast staff.<br><br>One is for the EDI circuit.<br><br>One is for the AdTran.<br><br>One is for the SIP Trunk<br><br>One is for "master billing"<br><br>One is a "hierarchy account"<br><br>The winning carrier has submitted the requests with every possible<br>combination of account number and 'CPNI code' (Comcast's account PIN)<br>we have along with all our addressing information, copies of bills,<br>etc...and Comcast keeps rejecting it with zero useful information.<br>i.e. bad address, bad PIN, bad account number, etc...<br><br>Every time I even mention "porting out" to a Comcast rep, they say<br>"FCC regulation prevents us from talking about it".<br><br>The winning carrier has had so much trouble, they finally sent me the<br>"port order number" and said "call Comcast and talk to them about it.<br>Good luck."<br><br>Of course calling the Comcast porting number gives you a short<br>recorded message about "due to COVID, use some portal _click_".<br><br>I'm technically a contractor for the end-user and not a phone service<br>provider, so I don't have access to whatever portal they are talking<br>about.<br><br>It's been absolute _hell_. Any thoughts on how I can get Comcast to<br>get their crap together? I've never had so much trouble porting<br>numbers away from a carrier.<br><br>-A<br>_______________________________________________<br>VoiceOps mailing list<br>VoiceOps@voiceops.org<br>https://puck.nether.net/mailman/listinfo/voiceops</blockquote></div></blockquote></div></body></html>