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    <div class="moz-cite-prefix">Absolutely. The team that does it is
      startek in the <span>Philippines</span><span aria-hidden="true"></span>
      anyway last I knew. They work on a different schedule than the
      continental US, and aren't empowered to solve most problems.</div>
    <div class="moz-cite-prefix"><br>
    </div>
    <div class="moz-cite-prefix">If you think being persistent matters,
      it doesn't. They won't even let you get to a human to complain.
      The PUC and FCC is the only thing they care about because they
      don't want to get fined.</div>
    <div class="moz-cite-prefix"><br>
    </div>
    <div class="moz-cite-prefix">To be fair, when their process works,
      it works. When it breaks down, there's no real way to work it out
      of process. They're simply too big, and their roles too bifurcated
      to actually let someone work something they aren't typically able
      to address.<br>
    </div>
    <div class="moz-cite-prefix"><br>
    </div>
    <div class="moz-cite-prefix">-Paul<br>
    </div>
    <div class="moz-cite-prefix"><br>
    </div>
    <div class="moz-cite-prefix">On 6/16/22 16:33, Aaron de Bruyn wrote:<br>
    </div>
    <blockquote type="cite"
      cite="mid:msg-2309869e-8477-4e4b-8345-f86f343448f5@mail.shortwave.com">
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        <div><span>Comcast flat-out won't let customers talk to the team
            that accepts or rejects ports.</span></div>
        <br>
        <div><span>-A</span></div>
      </div>
      <br>
      <div>
        <div>On Thu Jun 16, 2022, 08:20 PM GMT, <a
            href="mailto:adam@plexicomm.net" moz-do-not-send="true"
            class="moz-txt-link-freetext">adam@plexicomm.net</a> wrote:<br>
        </div>
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          <div link="#0563C1" vlink="#954F72"
            style="word-wrap:break-word" lang="EN-US">
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              <p class="MsoNormal">I try to get all stake holders on a
                conference call.  New carrier, old carrier, you, and the
                customer. </p>
              <p class="MsoNormal"> </p>
              <p class="MsoNormal">-Adam</p>
              <p class="MsoNormal"> </p>
              <p class="MsoNormal"> </p>
              <div>
                <div style="border:none;border-top:solid #E1E1E1
                  1.0pt;padding:3.0pt 0 0 0">
                  <p class="MsoNormal"><b>From:</b> VoiceOps
                    <a class="moz-txt-link-rfc2396E" href="mailto:voiceops-bounces@voiceops.org"><voiceops-bounces@voiceops.org></a> <b>On Behalf
                      Of </b>Aaron de Bruyn<br>
                    <b>Sent:</b> Thursday, June 16, 2022 4:09 PM<br>
                    <b>To:</b> <a class="moz-txt-link-abbreviated" href="mailto:voiceops@voiceops.org">voiceops@voiceops.org</a><br>
                    <b>Subject:</b> [VoiceOps] Comcast rejecting port
                    requests for 4 months</p>
                </div>
              </div>
              <p class="MsoNormal"> </p>
              <div>
                <div>
                  <p class="MsoNormal">Hey everyone,</p>
                </div>
                <p class="MsoNormal"> </p>
                <div>
                  <p class="MsoNormal">We have a large SIP trunk with
                    Comcast with around 275 numbers attached.</p>
                </div>
                <p class="MsoNormal"> </p>
                <div>
                  <p class="MsoNormal">We've been trying to port about
                    200 of those numbers to another provider for the
                    past 4 months to do some geeky things that Comcast
                    doesn't support.</p>
                </div>
                <p class="MsoNormal"> </p>
                <div>
                  <p class="MsoNormal">Due to reasons only known to
                    Comcast, there are 5 different account numbers
                    vaguely associated with those phone numbers and I
                    keep getting wildly different answers from Comcast
                    staff.</p>
                </div>
                <p class="MsoNormal"> </p>
                <div>
                  <p class="MsoNormal">One is for the EDI circuit.</p>
                </div>
                <div>
                  <p class="MsoNormal">One is for the AdTran.</p>
                </div>
                <div>
                  <p class="MsoNormal">One is for the SIP Trunk</p>
                </div>
                <div>
                  <p class="MsoNormal">One is for "master billing"</p>
                </div>
                <div>
                  <p class="MsoNormal">One is a "hierarchy account"</p>
                </div>
                <p class="MsoNormal"> </p>
                <div>
                  <p class="MsoNormal">The winning carrier has submitted
                    the requests with every possible combination of
                    account number and 'CPNI code' (Comcast's account
                    PIN) we have along with all our addressing
                    information, copies of bills, etc...and Comcast
                    keeps rejecting it with zero useful information.
                    i.e. bad address, bad PIN, bad account number,
                    etc...</p>
                </div>
                <p class="MsoNormal"> </p>
                <div>
                  <p class="MsoNormal">Every time I even mention
                    "porting out" to a Comcast rep, they say "FCC
                    regulation prevents us from talking about it".</p>
                </div>
                <div>
                  <p class="MsoNormal">The winning carrier has had so
                    much trouble, they finally sent me the "port order
                    number" and said "call Comcast and talk to them
                    about it. Good luck."</p>
                </div>
                <p class="MsoNormal"> </p>
                <div>
                  <p class="MsoNormal">Of course calling the Comcast
                    porting number gives you a short recorded message
                    about "due to COVID, use some portal <i>click</i>".</p>
                </div>
                <p class="MsoNormal"> </p>
                <div>
                  <p class="MsoNormal">I'm technically a contractor for
                    the end-user and not a phone service provider, so I
                    don't have access to whatever portal they are
                    talking about.</p>
                </div>
                <p class="MsoNormal"> </p>
                <div>
                  <p class="MsoNormal">It's been absolute <i>hell</i>.
                    Any thoughts on how I can get Comcast to get their
                    crap together? I've never had so much trouble
                    porting numbers away from a carrier.</p>
                </div>
                <p class="MsoNormal"> </p>
                <div>
                  <p class="MsoNormal">-A</p>
                </div>
              </div>
            </div>
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      <br>
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      <pre class="moz-quote-pre" wrap="">_______________________________________________
VoiceOps mailing list
<a class="moz-txt-link-abbreviated" href="mailto:VoiceOps@voiceops.org">VoiceOps@voiceops.org</a>
<a class="moz-txt-link-freetext" href="https://puck.nether.net/mailman/listinfo/voiceops">https://puck.nether.net/mailman/listinfo/voiceops</a>
</pre>
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