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<div class="moz-cite-prefix">Absolutely. The team that does it is
startek in the <span>Philippines</span><span aria-hidden="true"></span>
anyway last I knew. They work on a different schedule than the
continental US, and aren't empowered to solve most problems.</div>
<div class="moz-cite-prefix"><br>
</div>
<div class="moz-cite-prefix">If you think being persistent matters,
it doesn't. They won't even let you get to a human to complain.
The PUC and FCC is the only thing they care about because they
don't want to get fined.</div>
<div class="moz-cite-prefix"><br>
</div>
<div class="moz-cite-prefix">To be fair, when their process works,
it works. When it breaks down, there's no real way to work it out
of process. They're simply too big, and their roles too bifurcated
to actually let someone work something they aren't typically able
to address.<br>
</div>
<div class="moz-cite-prefix"><br>
</div>
<div class="moz-cite-prefix">-Paul<br>
</div>
<div class="moz-cite-prefix"><br>
</div>
<div class="moz-cite-prefix">On 6/16/22 16:33, Aaron de Bruyn wrote:<br>
</div>
<blockquote type="cite"
cite="mid:msg-2309869e-8477-4e4b-8345-f86f343448f5@mail.shortwave.com">
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<div><span>Comcast flat-out won't let customers talk to the team
that accepts or rejects ports.</span></div>
<br>
<div><span>-A</span></div>
</div>
<br>
<div>
<div>On Thu Jun 16, 2022, 08:20 PM GMT, <a
href="mailto:adam@plexicomm.net" moz-do-not-send="true"
class="moz-txt-link-freetext">adam@plexicomm.net</a> wrote:<br>
</div>
<blockquote style="margin:0 0 0
4pt;padding-left:4pt;border-left:1px solid #CCC">
<div link="#0563C1" vlink="#954F72"
style="word-wrap:break-word" lang="EN-US">
<style>.MsoNormal{margin:0}</style>
<div class="WordSection1">
<p class="MsoNormal">I try to get all stake holders on a
conference call. New carrier, old carrier, you, and the
customer. </p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">-Adam</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal"> </p>
<div>
<div style="border:none;border-top:solid #E1E1E1
1.0pt;padding:3.0pt 0 0 0">
<p class="MsoNormal"><b>From:</b> VoiceOps
<a class="moz-txt-link-rfc2396E" href="mailto:voiceops-bounces@voiceops.org"><voiceops-bounces@voiceops.org></a> <b>On Behalf
Of </b>Aaron de Bruyn<br>
<b>Sent:</b> Thursday, June 16, 2022 4:09 PM<br>
<b>To:</b> <a class="moz-txt-link-abbreviated" href="mailto:voiceops@voiceops.org">voiceops@voiceops.org</a><br>
<b>Subject:</b> [VoiceOps] Comcast rejecting port
requests for 4 months</p>
</div>
</div>
<p class="MsoNormal"> </p>
<div>
<div>
<p class="MsoNormal">Hey everyone,</p>
</div>
<p class="MsoNormal"> </p>
<div>
<p class="MsoNormal">We have a large SIP trunk with
Comcast with around 275 numbers attached.</p>
</div>
<p class="MsoNormal"> </p>
<div>
<p class="MsoNormal">We've been trying to port about
200 of those numbers to another provider for the
past 4 months to do some geeky things that Comcast
doesn't support.</p>
</div>
<p class="MsoNormal"> </p>
<div>
<p class="MsoNormal">Due to reasons only known to
Comcast, there are 5 different account numbers
vaguely associated with those phone numbers and I
keep getting wildly different answers from Comcast
staff.</p>
</div>
<p class="MsoNormal"> </p>
<div>
<p class="MsoNormal">One is for the EDI circuit.</p>
</div>
<div>
<p class="MsoNormal">One is for the AdTran.</p>
</div>
<div>
<p class="MsoNormal">One is for the SIP Trunk</p>
</div>
<div>
<p class="MsoNormal">One is for "master billing"</p>
</div>
<div>
<p class="MsoNormal">One is a "hierarchy account"</p>
</div>
<p class="MsoNormal"> </p>
<div>
<p class="MsoNormal">The winning carrier has submitted
the requests with every possible combination of
account number and 'CPNI code' (Comcast's account
PIN) we have along with all our addressing
information, copies of bills, etc...and Comcast
keeps rejecting it with zero useful information.
i.e. bad address, bad PIN, bad account number,
etc...</p>
</div>
<p class="MsoNormal"> </p>
<div>
<p class="MsoNormal">Every time I even mention
"porting out" to a Comcast rep, they say "FCC
regulation prevents us from talking about it".</p>
</div>
<div>
<p class="MsoNormal">The winning carrier has had so
much trouble, they finally sent me the "port order
number" and said "call Comcast and talk to them
about it. Good luck."</p>
</div>
<p class="MsoNormal"> </p>
<div>
<p class="MsoNormal">Of course calling the Comcast
porting number gives you a short recorded message
about "due to COVID, use some portal <i>click</i>".</p>
</div>
<p class="MsoNormal"> </p>
<div>
<p class="MsoNormal">I'm technically a contractor for
the end-user and not a phone service provider, so I
don't have access to whatever portal they are
talking about.</p>
</div>
<p class="MsoNormal"> </p>
<div>
<p class="MsoNormal">It's been absolute <i>hell</i>.
Any thoughts on how I can get Comcast to get their
crap together? I've never had so much trouble
porting numbers away from a carrier.</p>
</div>
<p class="MsoNormal"> </p>
<div>
<p class="MsoNormal">-A</p>
</div>
</div>
</div>
</div>
</blockquote>
</div>
<br>
<fieldset class="moz-mime-attachment-header"></fieldset>
<pre class="moz-quote-pre" wrap="">_______________________________________________
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</pre>
</blockquote>
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