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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal>Be a calm, but persistent hemorrhoid.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> Aaron de Bruyn <aaron@heyaaron.com> <br><b>Sent:</b> Thursday, June 16, 2022 4:33 PM<br><b>To:</b> voiceops@voiceops.org; adam@plexicomm.net<br><b>Subject:</b> RE: [VoiceOps] Comcast rejecting port requests for 4 months<o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal>Comcast flat-out won't let customers talk to the team that accepts or rejects ports.<o:p></o:p></p></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>-A<o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal>On Thu Jun 16, 2022, 08:20 PM GMT, <a href="mailto:adam@plexicomm.net">adam@plexicomm.net</a> wrote:<o:p></o:p></p></div><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 4.0pt;margin-left:4.0pt;margin-right:0in'><div><div><p class=MsoNormal>I try to get all stake holders on a conference call. New carrier, old carrier, you, and the customer. <o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>-Adam<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> VoiceOps <<a href="mailto:voiceops-bounces@voiceops.org">voiceops-bounces@voiceops.org</a>> <b>On Behalf Of </b>Aaron de Bruyn<br><b>Sent:</b> Thursday, June 16, 2022 4:09 PM<br><b>To:</b> <a href="mailto:voiceops@voiceops.org">voiceops@voiceops.org</a><br><b>Subject:</b> [VoiceOps] Comcast rejecting port requests for 4 months<o:p></o:p></p></div></div><p class=MsoNormal> <o:p></o:p></p><div><div><p class=MsoNormal>Hey everyone,<o:p></o:p></p></div><p class=MsoNormal> <o:p></o:p></p><div><p class=MsoNormal>We have a large SIP trunk with Comcast with around 275 numbers attached.<o:p></o:p></p></div><p class=MsoNormal> <o:p></o:p></p><div><p class=MsoNormal>We've been trying to port about 200 of those numbers to another provider for the past 4 months to do some geeky things that Comcast doesn't support.<o:p></o:p></p></div><p class=MsoNormal> <o:p></o:p></p><div><p class=MsoNormal>Due to reasons only known to Comcast, there are 5 different account numbers vaguely associated with those phone numbers and I keep getting wildly different answers from Comcast staff.<o:p></o:p></p></div><p class=MsoNormal> <o:p></o:p></p><div><p class=MsoNormal>One is for the EDI circuit.<o:p></o:p></p></div><div><p class=MsoNormal>One is for the AdTran.<o:p></o:p></p></div><div><p class=MsoNormal>One is for the SIP Trunk<o:p></o:p></p></div><div><p class=MsoNormal>One is for "master billing"<o:p></o:p></p></div><div><p class=MsoNormal>One is a "hierarchy account"<o:p></o:p></p></div><p class=MsoNormal> <o:p></o:p></p><div><p class=MsoNormal>The winning carrier has submitted the requests with every possible combination of account number and 'CPNI code' (Comcast's account PIN) we have along with all our addressing information, copies of bills, etc...and Comcast keeps rejecting it with zero useful information. i.e. bad address, bad PIN, bad account number, etc...<o:p></o:p></p></div><p class=MsoNormal> <o:p></o:p></p><div><p class=MsoNormal>Every time I even mention "porting out" to a Comcast rep, they say "FCC regulation prevents us from talking about it".<o:p></o:p></p></div><div><p class=MsoNormal>The winning carrier has had so much trouble, they finally sent me the "port order number" and said "call Comcast and talk to them about it. Good luck."<o:p></o:p></p></div><p class=MsoNormal> <o:p></o:p></p><div><p class=MsoNormal>Of course calling the Comcast porting number gives you a short recorded message about "due to COVID, use some portal <i>click</i>".<o:p></o:p></p></div><p class=MsoNormal> <o:p></o:p></p><div><p class=MsoNormal>I'm technically a contractor for the end-user and not a phone service provider, so I don't have access to whatever portal they are talking about.<o:p></o:p></p></div><p class=MsoNormal> <o:p></o:p></p><div><p class=MsoNormal>It's been absolute <i>hell</i>. Any thoughts on how I can get Comcast to get their crap together? I've never had so much trouble porting numbers away from a carrier.<o:p></o:p></p></div><p class=MsoNormal> <o:p></o:p></p><div><p class=MsoNormal>-A<o:p></o:p></p></div></div></div></div></blockquote></div></div></body></html>